Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.26

2.3 Rating 150 Reviews

31 %

of reviewers recommend Shoe Zone

Company Reviews

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Metrics

2.3

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of shoes and after a few weeks soles were worn out and leaking!”

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Posted 4 years ago

“Purchased some Mens Black Leather Chelsea Boots mid August from Shoezone via Amazon and the left boot has failed after only 3 months of light/medium use. I do property maintenance and wanted a comfortable pair of Chelsea boots as i always remove my footwear when in customers houses so a lot easier than laces. I basically drive to the job, unload my tools and materials and get to work. I am not up to my ankles in mud on a building site. They take a short daily walk to the local shop to get the paper, probably had even less use than normal because of lockdown, being a former military man the boots have had the necessary coats of polish and care. After 3 months the left boot is now split on both sides where the toe cap crease is and the rubber sole has started to part company with the leather. This is not the first bad experience I have had with Shoezone products, had some trainers that went back after 2 weeks as the soles started to de~laminate. should have learned my lesson then. Best advise is to go elsewhere than waste your money here, my last pair of boots were Dunlop and lasted me 18 months doing the same job. My message to Shoezone - Please improve the quality of your products and branding!! Earth Works safety footwear!!! more like sat at a desk footwear. Update Shoezone want me to take them to a store when they re-open, I ordered online for a reason. (My nearest store is a 12 mile round trip + parking) or post the boots to them at my expense as they want to make sure its not wear and tear!!! and is a genuine fault (I wish they allowed you to post photos here, photos are on my Amazon review for this product) Hello - its only one boot that's failed and I am not a pirate harboring a wooden leg on my left side. I have worn these as a pair. If it was wear and tear then both boots would be suffering the same fate. Its quite obvious that these boots are not of merchantable quality or fit for their intended purpose.”

Shoe Zone 1 star review on 30th November 2020

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Posted 4 years ago

“brought my daughters school shoes online shoe lasted 3 weeks then split customer services told me to take them back to a shop i am high risk covid-19 so can not mix at the moment then they said post them back at my cost of posted there a joke never again buying cheaper shoes customer service is very poor like the product,”

Shoe Zone 1 star review on 4th October 2020

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Posted 4 years ago

“Bought a good pair of shoes, £35+ a couple of months ago. The insole went and below that there was a hole. Outside the rubber came away from the front. Bought another pair 2 weeks ago and inside a couple of days the indoor deteriorated revealing a foam lining that was disintegrating. Took that pair back with a receipt and the other pair. Assistant ‘accepted’ a refund on that pair but said the earlier one was ‘wear and tear’ and couldn’t accept it’. She said no one else had complained and her husband had a pair and they were fine!! She was very rude.”

Shoe Zone 1 star review on 24th September 2020

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Posted 4 years ago

“I ordered a pair of shoes on Monday 5th Aug, paid extra for delivery to be on Wed 7th Aug, its now Fri 9th and still no shoes! Honestly whats the point in offering fast delivery or certain day delivery and not stick to it!”

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Posted 4 years ago

“Pure ripoff! Payed €15 for shoes for my 4 year old. He only worn them 10 days and they were allready falling apart. For 5 euro more you can buy respectable brands you'll be much better of. No refund cause they found it simple wear and tear. Even the soles came loose after a couple of days, what a joke. They did no effort at all to make things up. Even €5 shoes from Pennies last much longer!”

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Posted 4 years ago

“Disgusting and poor quality. Purchased end of last year, worn less than a dozen times, both split. Sent pictures to Customer Service who said when stores open take them back for inspection and if they are faulty they will deal with it. They are obviously faulty. I do not live near a store and do not have receipt so don't hold out any hope of getting my money back. Will not shop there again.”

Shoe Zone 1 star review on 10th June 2020

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Posted 4 years ago

“Do not ever but from this company. I paid £10 for a pair of shoes for my daughter, she wore them to school for 1 day and they are ruined. Apparently shoe zone find this acceptable! Staff are incredibly rude! Please beware”

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Posted 5 years ago

“I bought some trainers from Chesterfield shoe zones with in a two days my souls had dropped out of my trainers and I wore the second pair out side of my trainers where busted I'm not happy with the shop”

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Posted 5 years ago

“Trying to return the shoes I ordered , it’s impossible, no reachable customer service! These shoes are super uncomfortable, and yes I ordered a size larger as instructed. Customer survey, why are you asking how I communicated?? There is no customer service!!”

Helpful Report

Posted 5 years ago

“Extremely rude man in St Stephens branch Norwich - totally lacking in customer service skills. Needs to revisit his education - a complete lack of awareness of his role requirements.”

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Posted 5 years ago

“I bought a pair of block hill sandals from Eastleigh shoe-zone this morning.......After buying it I strutted around with it for 10 mins inside the swan centre ... I felt quite uncomfortable... I wanted to return it or get another one... the sales lady flatly refused telling me that the back of the shoe shows worn... cannot sell it... so no refund ... no exchange.... never faced such ridiculous attitude in my life....Terrible place.... Will never go back to this shop again.Advise to people ... avoid shoe-zone eastleigh at any cost.”

Helpful Report

Posted 5 years ago

“I recently purchased a pair of earthworks boots via click and collect , I picked up the boots for the Torquay store and after the first day of use it cut into my skin above my ankles , still waiting for someone from customer services to contact me .... this is my 3rd pair of the same brand boots , never had this problem before”

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Posted 5 years ago

“Shoe size was inaccurate and they won’t pay for return shipping. Don’t order from them”

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Posted 6 years ago

“Never got the boots. They are just a money grab company. Don't order anything and this site should be taken down!!!!!”

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Posted 6 years ago

“Worst store on the Internet. 7 weeks for delivery. Wrong size sent. 8 emails and they never responded. Another crappy Chinese garbage product!!!”

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Posted 6 years ago

“It is a month later, no boots. No reply when I contacted them. Do Not order from this company!”

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Posted 6 years ago

“As soon as I picked a pair of shoes up that was on offer the shop assistant came over and took the tag off saying sorry they're not on offer anymore”

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Posted 6 years ago

Shoe Zone is rated 2.3 based on 150 reviews