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Shoe Zone Reviews

2.3 Rating 150 Reviews
F
Happiness Grade
F

Refund - Difficult

33.33%
Industry Average
I bought boots from the Shoe Zone. They took the money, but sent me a message the item is "undeliverable", and didn't give me a refund!
posted 5 months ago - Elena Dunn
The day I was retuning it I lost my bank card and they refused to issue refund on another bank account.
posted 1 year ago - Patience
I was shocked and horrified - they even said they claimed the amount from Amazon and that Amazon will charge me again following the initial refund.
posted 1 year ago - Anonymous
This company is a scam. It takes your order, sends a seemly illegitimate tracking number. The package never arrives and then it claims that the address wasn’t correct (even thought its order confirmed the correct address), and will not refund your money.
posted 1 year ago - Anonymous
Brought a pair of trainers for my son they lasted a week Shoe Zone said it was wear and tare and refused to replace them or give me a refund. I will never used this shop again
posted 1 year ago - Anonymous
They have told me I have to sign a document in order to get a refund but my phone doesn't have access to do this.
posted 1 year ago - Angie Lonsdale
They are a terrible company to deal with, avoid them, customer service is a JOKE and they take very long to refund you.
posted 2 years ago - Cristina
DO NOT BUY FROM THIS SITE. THEY WILL SEND YOU THE WRONG SHOE SIZE AND WILL NOT REFUND YOUR MONEY. THEY WILL ENCOURAGE YOU TO BUY AGAIN THROUGH THEIR DISCOUNT SCAM. THIS SITE IS A SCAM. YOU WILL JUST LOSE YOUR MONEY HERE!
posted 2 years ago - Anonymous
Bought these shoes and within one week a hole was appearing. Took them back to the shop to be told it was “fair wear and tear” …….. after 7 days . The reply from Shoezone was the same, “I could return them in its original state for a refund, but if they have been worn they would be unable “ it’s a joke!!
posted 2 years ago - Disgruntled
Bought trainers 28th May, shoes worn once and already coming away on both shoes! Had receipt, took into store, assistant refused refund saying it was wear and tear, refused too look out of the receipt then said to leave the shop. Disgusting and appalling. Head office won't over ride decision and expect me to post shoes to head office at my cost
posted 2 years ago - Anonymous