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Shoe Zone Reviews

2.3 Rating 150 Reviews
31 %
of reviewers recommend Shoe Zone
2.3
Based on 150 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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Shoe Zone 1 star review on 28th March 2025
Tracey
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 28th March 2025
Anonymous
Shoe Zone 1 star review on 20th December 2024
Anonymous
30
Anonymous
Anonymous  // 01/01/2019
ordered shoes sat buy one get one free next day delivery didn't come till 3 days later when come sent wrong order emailed customer services not helpful just sent out normal response letter went to local shop in bitterne lady was really helpful and sorted out the problem quickly
Helpful Report
Posted 2 months ago
Very poor customer service in Aberdeen shoezone this afternoon-Jackie had no manners whatsoever didnt acknowledge me as a customer was too busy talking to another member of staff no please no thank you nothing must say though a young lad did notice the lack of manners from Jackie and thanked me and wished me a nice afternoon wont be back in that shop sooon.
Helpful Report
Posted 5 years ago
I bought my daughter a pair of My Little Pony boots for school from the store in Halifax and after a couple of weeks the My Little Pony picture on the back came off on the left boot. I tweeted them and the direct messaged me and wanted me to send the boots to their head office at my cost and if they thought it was a fault they would refund the postage cost. My daughter needed them for school as it was cold and couldn't wear her shoes but they weren't bothered so I paid £18 for a pair of boots that looked awful after two weeks and their customer service was awful!
Helpful Report
Posted 6 years ago
Shoe Zone is rated 2.3 based on 150 reviews