“Shutterfly was my very favorite site to make books until they changed the interface. Now it was impossible for me to use. I tried. I could not design my book.”
“I’ve used Shutterfly for over 20 yrs making dozens of substantial travel books, cards, and gifts. I was actually teaching people how to make the books.
My last book was 60 pgs and found there were many changes in the interface making the process more cumbersome as options in the past on the screen were easy to find, but now hidden. Embellishments, frame colors, ribbons, etc all showing less choices that were my favorites in the past.
Taking me longer than usual, I finally submitted book for publishing only to get it back with text on every single page all wonky. Many words chained together, no spaces after commas and periods, and some letters from one word dropped to next line.
I called to basically be told it was the way I submitted it. Ok, if I wasn’t a teacher of English for 32 yrs, and an absolute stickler for editing work, I might have second guessed my work. Funny how when going back into my account to check what I submitted, the project wasn’t there.
I shut down computer and restarted it to find the book. Not the one I submitted, the one I received with all the mistakes.
I was told to go back and edit the book and resubmit. They would pay for new book, but I would pay for shipping. Why, I paid for a poor product result shipping on this book, and spent days making it correctly.
Shutterfly has been moving downward for a few years now. I believe it’s time to jump ship and find a company that values loyal customers, and not roll out new systems when what they had was working well.”
“they have no idea what they are doing, sent them a photo and they cropped three people out of it, tried customer service, IDIOTS, do not use shutterfly”
“I ordered a “free” photo book and paid almost $50 for shipping and handling. I only wish their “handling” was worth something. Somehow my book title was deleted and they literally printed “Book Title” and “Book Subtitle” on the hardcover of my book. When I called about their 100% satisfaction policy, they offered me a new code for a reprint of the book, but I was still responsible for the S&H. This is so frustrating! If only 1 REAL person had looked, they could’ve sent an email ensuring that’s what I wanted printed on front but I’m sure now that it must all be automated and computer-driven. Such a bummer.
#sweepstakes”
“Photos were printed with the tops of the head off but does. It appear that way on line.
Getting customer service to simply fix the problem and resend new prints is a fiasco.”
“This company has no logical process for getting the product to the customer...I created a photo album as a special gift for friends in France to take with me on my trip. I leave in a few days and still no photo album and UPS doesn't have the package yet. I've called three times and was told they will reprint and expedite the shipping at no cost...So I'm going on my trip without this gift.
Do Not Use This Company....they do not deliver your product ... They can't even manage to get the items shipped in a timely manner. It has been a horrible experience!”
“The process asks if you want to send a card with the order. As it was a gift, I said yes. Shutterfly then completed the process without mentioning the gift. So, instead of a surprise, I had to call the recipient and let them know it was coming. I hopped on their chat support, which was a mistake. Their chat support is very slow. I kept thinking the connection had dropped, but they were just really slow. After about 10 minutes, they said they couldn't do anything once the order is set. Needless to say, it's my last purchase from them.”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“I’ve used Shutterfly for years (15? 18?) for our holiday cards and have always been pleased. This year, 2025, the site keeps hustling me to an AI version of my wording on the back of the card and is not giving me a preview of our words/ OUR NAME on final preview of our holiday card!! Nope. I do not want to receive 80 cards to send out that states “Merry Christmas, THE ROBINSONS”. We are not the Robinsons. (Where have you gone, Joe DiMaggio?!) 😢”
“I used Shutterfly to send out my holiday cards. I used their "We'll Mail Your Cards For You" option. I wrote a personal message to each recipient. I made sure the personalized message matched the correct address. I submitted my orders and Shutterfly then prepared the order and mailed the cards for me. I don't know what the heck went wrong but Shutterfly duplicated two of the 40+ individual cards I prepared and sent only those two to all of my recipients. No one got the card they were supposed to get. No one saw the personalized message I wrote to them. But even worse, one of the cards they sent out had a very personal, private message meant for that recipient's eyes only. It was not something for the world to see. But thanks to Shutterfly, numerous friends and other family members received that card and saw that very private message. To say I'm angry is an understatement. Obviously there was nothing they could do; the damage was done. I received a full refund which was the least they could do but it doesn't undo their colossal screw-up. I will never use them again...not for cards, not for a personalized mug...nothing. They offered a service...if you can't do it right, then don't offer it.”
“I placed an order for Christmas cards and labels. Shutterfly is so backwards, you can't place an order for 2 items on the same order. You must order each individually with separate order numbers. My Costco discount did not populate on my 2 orders so I called to get my discount and found that shutterfly had the wrong costco member number in their system for my orders. I corrected them as I was told they have a new system?( I have bought from them for the last 5 years so it has always been the same costco member
number) I was told that even though it was shutterfly's fault , not mine they still could not credit me back the 51% costco discount on my $275,00 order. Therefore, I asked to cancel both of my orders. They told me they could not cancel my orders, so I should decline receipt of my orders and have them sent back? Pathetic customer service. They obviously do not appreciate return customers. I will never buy from them again!!!!!!”
“1/5 Stars: Unauthorized and Arbitrary Charges - A Complete Disappointment
My experience with Shutterfly has deteriorated into a nightmare of unauthorized and arbitrary charges on my credit card. I am writing this review to warn others about their billing practices, which I can only describe as deceptive and incredibly frustrating.
In previous years, they would charge my account as if I had an annual subscription repeatedly without any corresponding order or clear explanation. These are not charges for products I've ordered, subscriptions I've knowingly agreed to, or services I've actively used. They appear randomly and without warning, draining funds from my account for no discernible reason.
I was just emailed by Shutterfly and they state the charges are legit. It's clear that their billing system is either deeply flawed or intentionally designed to generate unwarranted charges, and their customer support seems incapable or unwilling to rectify the problem.
This situation has created a loss of trust in Shutterfly. A company that cannot manage its billing transparently and accurately, and that continues to charge customers without authorization, is not one that deserves anyone's business.”
“So I want to put in a personal thank you to Sabrina in resolutions department she went above and beyond to make sure I got my wife's 50th birthday present in time. There was a delay in production and even though the item was ordered far in advance it was not going to make it in time after weeks of being in creation. I called three different times talk to three different customer service agents none of which seem to help until I escalated it and got Sabrina thank God. Sabrina put a rush priority and was able to get it pushed through in time and it arrives UPS the morning of my wife's birthday. The party wasn't until that evening so everything worked out thank God and thank you Sabrina”
