“I received a wonderful photo puzzle for Christmas 2018. This puzzle was an "I LOVE YOU MOM" puzzle from my recently married son & daughter in-law. I didn't want to have to disappoint them in letting them know that I was missing a puzzle piece. So I contacted Shutterfly.com & spoke with a Supervisor & she could NOT just replace this puzzle & send me out a new one. I was told that I had to actually let the newly married couple know this puzzle was defective. They were the only ones that could have it replaced & they could not deal directly with me. I was told that it was for security reasons & this is ridiculous.”
“The folks at "Shutterfly" got some smart young man who knows all about computer science to improve their web site. Now, I can no-longer order prints from it after two days of trying and a call to 'Tech support' from a nice young lady who spoke English as a second language.”
