Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant website, sizes are true to size, good quality material, defo shop again 😄”

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Posted 6 years ago

Thanks so much Michelle, we are happy that you are happy! Tamsin @ SilkFred

Posted 6 years ago

“very friendly helpful staff.,”

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Posted 6 years ago

Thanks Laura :) Tamsin @ SilkFred

Posted 6 years ago

“Have ordered quit a few times from SilkFred and am generally happy with my purchases. There has been a couple of times though, where the wrong colour has been sent out. Received s baby jumpsuit instead of black, also received a black £50 merino wool scarf, instead of camel colour. Because returning is such a faff, I just kept them both. So because of this, I think whoever deals with packaging should be more careful. Also I think your returns policy is not good, and should be reviewed. Hazel Smith”

Helpful Report

Posted 6 years ago

Hey Hazel, I am so sorry to read this. If you ever receive the incorrect item do pop us an email and we will always sort out getting the correct item out to you straight away. Could you confirm your order numbers so I can feedback to the brands? Thanks, Tamsin @ SilkFred

Posted 6 years ago

“Good services, good items 😉”

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Posted 6 years ago

Thanks Sandra :) Tamsin @ SilkFred

Posted 6 years ago

“Lovely dress, however I ordered the wrong size and needed asap for a wedding. Refund given without question. Overall a good service, and will use again.”

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Posted 6 years ago

Thanks so much for leaving us a lovely review! Tamsin @ SilkFred

Posted 6 years ago

“Friendly costumer service, goods exactly as described, I'm very pleased with the service and my item has arrived one day before the estimate date.”

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Posted 6 years ago

That is so great to hear Priscila, thanks for the lovely review! Tamsin @ SilkFred

Posted 6 years ago

“I was not a happy customer due to the fact I had to keep chasing my refund up , after five weeks I finally got it.”

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Posted 6 years ago

Hey Chris, I am so sorry to hear this. Please could you confirm your order number so I can see what has caused the delay? - Tamsin @ SilkFred

Posted 6 years ago

“Down side is that you've got to pay for returns i wont be using silkfred until thats resolved. Thankyou”

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Posted 6 years ago

We are working on it, watch this space :) Tamsin @ SilkFred

Posted 6 years ago

“Very good website and quality of clothes ordered is great! I ordered a dress that I then decided I didn't want was accepted back with ease!”

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Posted 6 years ago

Thanks so much for leaving a lovely review Clare! Tamsin @ SilkFred

Posted 6 years ago

“The dress was ok, but I’m petite and even an 8 was just too big in the hip area so I had to return it. I sent it first class and signed for but it did seem to take quite a while (10 days) for my refund to be processed. I think that could do with improving. Either that or offer free returns ? Hasn’t put me off purchasing with you again though.”

Helpful Report

Posted 6 years ago

Hey, thanks for your review. We do understand our returns process isn't the best. We are working hard towards big changes with this and hope to have them in place by then end of the year :) We are also looking into a petite range! Tamsin @ SilkFred

Posted 6 years ago

“My order arrived very quickly, was lovely but didn’t fit sent it back with no hassle and quick refund”

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Posted 6 years ago

So great to hear Fiona, so sorry your dress didn't fit, if you need any sizing help in the future do just pop us an email! Tamsin @ SilkFred

Posted 6 years ago

“Unfortunately I am still waiting to be refunded for two pairs of black leather look trousers.”

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Posted 6 years ago

Hey Tracey, sorry to hear this! Can you confirm your order number so I can take a look as to where we are at with your refund? - Tamsin @ SilkFred

Posted 6 years ago

“Good quality”

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Posted 6 years ago

Thanks for taking the time to leave us a great review! Tamsin @ SilkFred

Posted 6 years ago

“Such helpful lovely staff. Thankyou x”

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Posted 6 years ago

That is so great to hear Rochelle! Tamsin @ SilkFred

Posted 6 years ago

“Absolutely brilliant company to deal with delighted with any of my purchases. Thank you silkfred.”

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Posted 6 years ago

Hey Jeanette, that is so great to hear! Thanks for being a great customer! Tamsin @ SilkFred

Posted 6 years ago

“My question was dealt with in a friendly yet professional manner. So easy to deal with.”

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Posted 6 years ago

So lovely to hear Teresa! Tamsin @ SilkFred

Posted 6 years ago

“❤️ you guys! Always great delivery and customer services provided! Loved my outfit 😘”

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Posted 6 years ago

Thanks so much for leaving such a lovely review. It makes us happy that you are happy! Tamsin @ SilkFred

Posted 6 years ago

“Fantastic jumper , quick delivery, easy returns as first jumper was too big , great quality, washes well , will definitely be buying from here again”

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Posted 6 years ago

This is great to read, thanks so much for leaving a lovely review - Tamsin @ SilkFred

Posted 6 years ago

“First class customer service. My query was sorted and payment refunded within a couple of hours. Excellent service real pleasure to do business with.”

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Posted 6 years ago

Thanks so much for leaving a lovely review, it is so great to read! Tamsin @ SilkFred

Posted 6 years ago

“My ordering experience has always been great with silkfred. I’ve had a couple of returns had to be made but always had a straight forward swap.And the clothes are lovely and so much choice. I will continue to use them as very good quality and affordable prices.”

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Posted 6 years ago

Thanks so much for taking the time to leave us a review! It is so lovely to hear! Tamsin @ Silkfred

Posted 6 years ago

Silk Fred is rated 3.3 based on 472 reviews