Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication service”

Helpful Report

Posted 6 years ago

So great to hear Helen :) Thanks for taking the time to leave us a review! - Tamsin @Silkfred

Posted 6 years ago

“Lovely stuff!”

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Posted 6 years ago

Thankyou! So lovely to read! - Tamsin @ SilkFred

Posted 6 years ago

“They don’t even deserve the 1 star. They are dishonest and will drag your refund out. Dressed by Lauren is also TRASH. Almost ruined my birthday and literally ignored my emails. I love small businesses so this was highly disappointing I will never use either of them again.”

Helpful Report

Posted 6 years ago

Hi Fi, I am so sorry to read your review. I want to look into what happened and make this right. Could you please send me your order number or full name so I can get in touch? Thanks, Aimee @ SilkFred

Posted 6 years ago

“I ordered 2 swimming costumes. SilkFred will not refund as they said there are fake tan marks on them. Totally incorrect. Swimsuits have no marks and still have labels in. When contacting SilkFred they simply said the retailer will not accept the return. Very disappointed.”

Helpful Report

Posted 6 years ago

Hey, I am so sorry to read this. I would like to take a look into it for you, can you please confirm your order number? - Tamsin @ Silkfred

Posted 6 years ago

“Worst place I’ve ordered from! Waited ages for refund and still am waiting! Requested next day delivery which cost £8 and it never come next day, so emailed for a full refund on delivery, got an email back to say they’ll refund and still haven’t even seen that! Wish I read the reviews first before ordering!”

Helpful Report

Posted 6 years ago

Hey Sophie. I am really sorry to hear your order arrived later than expected. Please can you confirm your order number so I can check that your delivery charge has been refunded? Thanks, Tamsin @Silkfred

Posted 6 years ago

“Returned three items of clothing asked for an exchange on two items of clothing in a larger size and a refund on the other i kept emailing them for them to say they will find out what is happening this has been going since the 13/08/2018 i have never known a clothing site to actually take the p..s in this way i kept sending emails and a amiee would answer well to be honest your just a robot because by now i should have a refund in my bank account and two exchanges sent back to my address this site is a total piss take i don’t work my arse off to be ordering clothes and then for people to take the piss for me not to get my money back Really bad site they are totally taking the Micky”

Helpful Report

Posted 6 years ago

Hi Samantha, this doesn't sound right at all. Please can you confirm your order number so I can see what has happened here? - Tamsin @ Silkfred

Posted 6 years ago

“I wish I had read all the negative reviews before ordering. Sizing is ridiculous. Cost of returning items is crazy. I now appreciate the fantastic service that the other on line shopping sites offer. Will never ever use again.”

Helpful Report

Posted 6 years ago

Hi Paula. I am really sorry to read this. I can see we did refund your returns cost for you. Did you receive this OK? - Tamsin @ Silkfred

Posted 6 years ago

“The customer service with regard to returns is poor. It is not very clear what you should do and when you ask there is no reply. Such a shame as the site is good, if they want to continue they need to clarify this.”

Helpful Report

Posted 6 years ago

Hi Sandra, I am really sorry to read this. I can see Emma emailed you all your returns details. When you requested a return, you will automatically be emailed all details, maybe this went to your junk? Tamsin @ Silkfred

Posted 6 years ago

“Poor quality and size does not relate to anything on high street!”

Helpful Report

Posted 6 years ago

Hi, I am really sorry, this doesn't sound right. Could you confirm your order number so I can look into it further? Tamsin @ Silkfred

Posted 6 years ago

“Very similar to everyone else. Ordered 5 dresses, all arrived over 8days separately. Sizing is ridiculous!!! Trying to organise a return is very time consuming. You have to request a refund then wait for an address and code!!!!!! Parcels all arrived,pushed through my door but they expect returns to be sent signed for, now resulting in me being £20 out of pocket for potentially updating my wardrobe!!!!! How can they offer free delivery that isn't signed for and expect an expensive form of return from the customer. Think carefully before using SILKFRED.”

Helpful Report

Posted 6 years ago

Hi Hayley, I am really sorry to hear this. We would never expect you to pay £20 to return items. Did you contact us regarding this? Tamsin @ Silkfred

Posted 6 years ago

“Terrible customer service - literally don’t respond to emails and there is no phone number. Trying to return an item and get a refund is almost impossible. Believe the bad reviews - AVOID!!!”

Helpful Report

Posted 6 years ago

Hey, I am sorry to read this! We aim to respond to all emails within 8 hours and you can always catch us on, Facebook, Insta, Twitter & Live chat - 8am-10pm 7 days a week. Can you confirm your order number or email so I can look into why you didn't get a response? Tamsin @ Silkfred

Posted 6 years ago

“If I could mark 0 I would . After 7 days I still had no items after ordering and my tracking still said that Royal Mail were still waiting to receive them from the company . Bad experience. I have had to open pay pal to get a refund .”

Helpful Report

Posted 6 years ago

Hi Samantha, I am so sorry to read this. It doesn't sound right at all. Can you confirm your order number so I can see what has happened here. Thanks, Tamsin @ Silkfred

Posted 6 years ago

“Avoid!!! I have waited weeks for a refund, there is no response to any of the emails I have sent, when they did eventually reply they are rude and unhelpful. Very poor communication skills and unprofessional.”

Helpful Report

Posted 6 years ago

Hi, I am so sorry to read this! Please can you confirm your order number so I can look into this for you? - Tamsin @ Silkfred

Posted 6 years ago

“Ordered a shirt and a dress at full price, dress arrived and when I opened it it was filthy, smelly and creased. There were make up stains on front of dress. Clearly been used before and then shipped back out to me. Gross. Aside from this, the dress was poor quality and very cheaply made. Shirt didn't arrive and still waiting for that. First and last time ordering from SilkFred!”

Helpful Report

Posted 6 years ago

Hi Frances, I really am sorry to read this. I would like to put it right. Please can you confirm your order number for me? - Tamsin @ Silkfred

Posted 6 years ago

“I returned items and still waiting after 3 weeks for a refund and emailing them they don’t reply for days, opened a dispute via PayPal and they said if I close it they will refund me, closed and now still waiting 2 days and 3 emails to them later. Also an item was sent to me for 7.99 and they charged me 20 but won’t refund difference. Avoid them at all costs”

Helpful Report

Posted 6 years ago

Hi, I would like to look into this further. Please can you confirm your order number? - Tamsin @ Silkfred

Posted 6 years ago

“Poor service. Items weren’t as in images and poor quality Confusing as items come from different shops then must be returened to each store at your cost. I returned to parcels with a cost to myself of £12! Tried to call contact customer service but no phone number to talk in person! What professional company has no customer service call centre! Steer clear!”

Helpful Report

Posted 6 years ago

Hey, I am really sorry to read this! As a website for independent brands, items are shipped from and returned to the brands direct. This is something we are working on changing at the moment. We are always available 7 days a week from 8am - 10pm on email, live chat and social media. If you could pop me over your order number, I can look into this further for you - Tamsin @ SilkFred

Posted 6 years ago

“I sent 2 items back to silk fred... i item has been refunded and still awaiting the other refund... it’s been nearly 2 weeks. Not good enough”

Helpful Report

Posted 6 years ago

Hi Rachel, Please can you confirm your order number so I can ensure this is resolved? Thanks, Tamsin @ Silkfred

Posted 6 years ago

“I agree with all the comments regarding the return system.....absolutely dreadful ! and you cannot get in touch with them other than email and they don't respond 😡 A shame really because some of their stuff is nice ! I am having trouble getting a refund and will not use them again.”

Helpful Report

Posted 6 years ago

Hi, I am really sorry to read this. We are always contactable 7 days a week 8am-10pm on email, live chat and social media. Can you confirm your order number so I can check this has been refunded? Tamsin @ Silkfred

Posted 6 years ago

“Didn't realise you have to pay for returns via tracked postage,and was sent the wrong size so had to return!Will never order from here again.Hope I get a regund as I've read on other reviews you have to wait a long time.Awful”

Helpful Report

Posted 6 years ago

Hi, I am really sorry to read this. We would always cover the cost of returns if you receive the incorrect size/item. Can you confirm your order number so I can look into this? Thanks, Tamsin @ SilkFred

Posted 6 years ago

“Your returns service is diabolical! I have now sent 3 emails requesting the returns address. Each of these emails have taken 2 days each time for the company to respond to, although they still haven’t given me the returns address which is all I’m asking for! Time is running out for me to send this back through no fault of my own. All I want to do is send back one of the dresses I ordered. Please can somebody give me the returns address?? I do not understand why this is so difficult. My order number is 2306420. I want to return the size 12 skater dress.”

Helpful Report

Posted 6 years ago

Hi Karina, sorry to hear this. I can see Hannah requested a return on your account for you. You should have then received an email with all details - did this not happen? - Tamsin @ SilkFred

Posted 6 years ago

Silk Fred is rated 3.3 based on 472 reviews