Silk Fred Reviews

Name: Silk Fred
Rating: 3.24

3.2 Rating 474 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.2

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed to return an item as wrong size ordered, my mistake! The young lady I spoke to was polite, friendly and very helpful and resolved my issue completely.”

Helpful Report

Posted 4 years ago

Hey Mike, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“I returned an item last Friday I received very good assistance from you but the person at the post office had difficulty with the sign you sent but he managed to do it anyway I hope you have received the item. Regards Sandra Browning”

Helpful Report

Posted 4 years ago

Hey Sandra, Thank for you taking the time to write this review, I am happy to hear that we provided a good customer service, if you would like to contact our lovely sales agents they will be able to assist with your returns if needed, Emma SF Team x

Posted 4 years ago

“I am very pleased with my shirt dress arrived on time . Very good quality”

Helpful Report

Posted 4 years ago

Hey, We are so pleased that your are happy with your order, Emma SF Team x

Posted 4 years ago

“Excellent customer service via email, seeing how busy they must be, they responded within 24hrs, My package could not have come any sooner. Very delighted with it. Excellent tracking information. Very satisfied customer!”

Helpful Report

Posted 4 years ago

Hey Lina, Thank you for taking the time to write such a lovely review, 5 Stars !!!! it great to know we are providing an excellent customer experience. Emma SF Team x

Posted 4 years ago

“sorted out my returns issue - thank you”

Helpful Report

Posted 4 years ago

Hey Amanda, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Replied withington a couple of days and answered my query in full.”

Helpful Report

Posted 4 years ago

Hey Nic, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Brilliant communication and service.”

Helpful Report

Posted 4 years ago

Hey Victoria, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Loving SilkFred right now! 2 months postpartum and SilkFred style has really lifted my confidence. Back in the style game! Customer care is fantastic! Leanne gave me the customer care that I needed. Returns were supper easy and I got a replacement quickly and easily. my new go to when I need an outfit. Thanks SilkFred x”

Helpful Report

Posted 4 years ago

Hey, This is such a lovely read, I am so happy we were able to lift your spirits and provide great styling advice, I will pass your comments on to leanne who will be super happy. Emma SF Team x

Posted 4 years ago

“Great service thank you”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Excellent customer service online. Had to return an item that I was struggling with. They sorted the problem out instantly. Thank you”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Very helpful and friendly as always !!! ❤️”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Didn't receive confirmation of my order left them a message got straight back to me to reassure me that all was well and my order was on its way received my order which was a coat and it is perfect love it thankyou so much.”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, I am so happy you love your purchase......your feedback is really important to us Emma:) - SF Team x

Posted 4 years ago

“Responded to my message very promptly”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Excellent service x”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Excellent customer service as always. Solved problem at once.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Great website with a variety of choices of good quality clothes and accessories. Excellent delivery and customer service.”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, I am so happy you love your purchase......your feedback is really important to us Emma:) - SF Team x

Posted 4 years ago

“Excellent customer service when I had an issue with address (my fault) it was corrected straight away. The items I received are as expected love my new Black Faux Leather Biker jacket looks so expensive:)”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, I am so happy you love your purchase......your feedback is really important to us Emma:) - SF Team x

Posted 4 years ago

“Had a slight issue with order , it was handled quickly and effectively. I will shop there again”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Excellent customer service. Jacket arrived from brand and was beautifully packaged, a really nice piece that looked better than on the website! Really pleased - thank you!”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, I am so happy you love your purchase......your feedback is really important to us Emma:) - SF Team x

Posted 4 years ago

“Always Great service and Fabulous clothes”

Helpful Report

Posted 4 years ago

Hey Elisabeth, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

Silk Fred is rated 3.2 based on 474 reviews