Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responded to my message very promptly”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Excellent service x”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“I ordered 2 dresses on Saturday the 28th after paying for the delivery even though I had spent over fifty pounds, I then only have received one of the parcels today and still waiting for the other parcel, I think this is very bad service and I wasn’t told of this issue I had to ask what was happening with my parcels, I won’t be shopping here again after this service.”

Helpful Report

Posted 4 years ago

Hey Nicola, Thank you for writing a review, I am really sorry to read this and can only apologise for the delay in receiving your order. If you could send me the order number on our hello@silkfred.com FAO EMMA, I would like to look into this further for you. Many Thanks Emma SF Team x

Posted 4 years ago

“Excellent customer service as always. Solved problem at once.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Order came pretty promptly and well packaged. Email confirmation came swiftly too. The only thing I would improve is the link to tracking didn’t work as the track only worked once the item had been delivered!”

Helpful Report

Posted 4 years ago

Hey Mike, thank you for taking the time to write a review, your feedback is really important to us, in order to improve our customer's experience. Emma SF Team x

Posted 4 years ago

“Great website with a variety of choices of good quality clothes and accessories. Excellent delivery and customer service.”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, I am so happy you love your purchase......your feedback is really important to us Emma:) - SF Team x

Posted 4 years ago

“Excellent customer service when I had an issue with address (my fault) it was corrected straight away. The items I received are as expected love my new Black Faux Leather Biker jacket looks so expensive:)”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, I am so happy you love your purchase......your feedback is really important to us Emma:) - SF Team x

Posted 4 years ago

“Had a slight issue with order , it was handled quickly and effectively. I will shop there again”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us such great comments, and glad we provided a great customer experience Thank you :} - Emma SF Team x

Posted 4 years ago

“Excellent customer service. Jacket arrived from brand and was beautifully packaged, a really nice piece that looked better than on the website! Really pleased - thank you!”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, I am so happy you love your purchase......your feedback is really important to us Emma:) - SF Team x

Posted 4 years ago

“There's a fantastic choice available but I find it SO annoying that return labels are not supplied. I was informed that I had to print one off, after which I discovered my printer ink was running low. I subsequently had to go out and hunt for the correct printer ink - not available everywhere. This was time consuming and expensive!”

Helpful Report

Posted 4 years ago

Hi Andrea, We do offer a free return service but I am afraid these labels do have to be printed. We understand this is harder now not everyone is working in an office so have lengthened our return period to 60 days to allow time for people to access one. Most Royal Mail Offices do offer a printing service if you go to their customer service point. We are looking to improve our return procedure all the time so appreciate your feedback - Emma, SF Team x

Posted 4 years ago

“Always Great service and Fabulous clothes”

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Posted 4 years ago

Hey Elisabeth, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Love your clothes and if I have a query you’re good at getting back to me.”

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Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so Lovely to hear that our customers love our products and we able to give you a good customer service experience. Emma SF Team :) x

Posted 4 years ago

“Thank you SilkFred Customer Services yet again, for a prompt and polite response to my query.”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“I thought the service was very good and I am satisfied with the item”

Helpful Report

Posted 4 years ago

Hey Jacqueline, Thank you for writing a review, I it so nice to hear that we are providing a great service to our customers Emma SF Team x

Posted 4 years ago

“Very fast customer service responses, deliveries and wonderful products. Not 5* because unaware I'd returned items when I had access to the return labels and this caused me to worry unnecessarily.”

Helpful Report

Posted 4 years ago

Hey, Thank you for writing a review, It is so nice to hear that we were able to resolve your return issue for you, we are hear 7 days a week for any other advice you may need :) - Emma SF Team x

Posted 4 years ago

“Great service, lovely clothes!”

Helpful Report

Posted 4 years ago

Hey Cheryl, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Fast, relevant and helpful.”

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Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Very efficient and pleasant to deal with, I’ll be back”

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Posted 4 years ago

Hey Catherine, We love returning customers, I am so happy we could assist you....Emma SF Team x

Posted 4 years ago

“Lovely clothes and customer service was great when I made a mistake with my order! :)”

Helpful Report

Posted 4 years ago

Hey, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Probably one of the best companies I have ever dealt with - their customer service is excellent and I love their clothes.”

Helpful Report

Posted 4 years ago

Hey Ann, Thank you for taking the time to write this review, I am so happy that our team we able to give you an excellent customer service experience. Emma SF Team :) x

Posted 4 years ago

Silk Fred is rated 3.3 based on 472 reviews