Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service , quick response, and good quality clothing.”

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Posted 4 years ago

Hey Diane, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Really good service good sizes and customer service helpful quick emails”

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Posted 4 years ago

Hey, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Good quality dress. When I followed up regarding delivery dates swift and prompt response. Excellent service.”

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Posted 4 years ago

Hey Allyson, Thank you for leaving a review, I am so happy we were able to resolve your delivery query and get your item to you. :) - Emma SF Team x

Posted 4 years ago

“Customer service very good dealt with my query promptly”

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Posted 4 years ago

Hey Deborah , Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Had an issue with a return that was resolved in a few emails. Just a lovely company to deal with. First time this had happened and faultless service. Clothing is always very good quality and excellent value for money.”

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Posted 4 years ago

Hey, Thank you for writing a review, It is so nice to hear that we were able to resolve your return issue for you, we are hear 7 days a week for any other advice you may need :) - Emma SF Team x

Posted 4 years ago

“Reply to my questions were answers very promptly. Thank you.”

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Posted 4 years ago

Hey, Thank you for leaving a review, I am so happy the team were about to get this resolved for you quickly :) - Emma SF Team x

Posted 4 years ago

“Helpful, prompt service”

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Posted 4 years ago

Thats great news! I am so pleased we were able to help you with your query :-)- Emma , SF Team x

Posted 4 years ago

“I had missed the deadline for a return your agent was quick and polite and mad the process very easy”

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Posted 4 years ago

Thank you for sharing your experience with us! I am so pleased to see our team was able to sort this out for you :-)- Emma SF team x

Posted 4 years ago

“Fabulous company to deal with. Prompt, courteous, keep you up to date and very professional.”

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Posted 4 years ago

Hey, Thank you for taking the time to write this review, I am so happy that our team we able to give you a great customer service experience. Emma SF Team :) x

Posted 4 years ago

“Hannah was very pleasant and also very helpful. Service is always very good”

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Posted 4 years ago

SilkFred 6 days ago Hey, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, Anna will be super happy to read this :) Emma SF Team x

Posted 4 years ago

“Thankyou silkfred for your quick response when I'd not heard when my order would be delivered I had two responses within hours and my order was delivered that day.”

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Posted 4 years ago

Hey Jill, This is so nice to read, I am so happy we assisted in getting your order to you. :) - Emma SF Team

Posted 4 years ago

“Excellent communication, great product and fabulous service xx”

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Posted 4 years ago

Hey Joanna, Thank you for your lovely comments, its great to hear that we are providing an excellent experience for our customers, the team will be super happy to read this :) Emma SF Team x

Posted 4 years ago

“I really wanted the pants I was inquiring about for my wife. Looked a good quality and she was excited about then. I just couldn’t get past the $21.00 shipping and if they didn’t work out, who knows how much to ship them back.”

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Posted 4 years ago

Hey Ed, Thanks for taking the time to write a review, We are working hard to improve out international clients experience, please keep up to date with our website Emma - Silkfred xxx

Posted 4 years ago

“Excellent service, my order arrived the next day.”

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Posted 4 years ago

Hey Susan, Thank you for taking the time to write a review, It's great to hear that we are providing a great service. Emma :) - Silkfred Team x

Posted 4 years ago

“Quick shipping and customer service quickly responded to my email! And my blazer is AWESOME!”

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Posted 4 years ago

Hey, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Hi silk Fred are good showing lovely clothes and just what I like. I purchased a jacket which I was expecting to have a lining and the buttons were cheap , so I was disappointed .”

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Posted 4 years ago

Hey Pam, I am sorry to read this and that you item received wasn't as expected, our lovely Customer service team are available for any product advise you need in the future Emma :) - SF Team x

Posted 4 years ago

“Excellent and quick service. Couldnt have been more helpful.”

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Posted 4 years ago

Hey Vicky, I am so happy that we were are providing an excellent experience for our customers, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Quick delivery and enjoyable experience and really pleased with my coat.”

Helpful Report

Posted 4 years ago

Hi Tracy, Thank you for sharing your experience with us! I am so pleased to see that you are happy with your purchase :-)- Emma SF team x

Posted 4 years ago

“The team were very helpful and responded to my query very quickly”

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Posted 4 years ago

Hey, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you for leaving us such a great review! Our customers feedback is very important to us and our team are always striving to provide you the best service we can :-)- Emma SF Team x

Posted 4 years ago

Silk Fred is rated 3.3 based on 472 reviews