Silk Fred Reviews

Name: Silk Fred
Rating: 3.24

3.2 Rating 474 Reviews

55 %

of reviewers recommend Silk Fred

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Metrics

3.2

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered twice from here. The first item fit correctly but the second did not, something that happens quite often when ordering from the internet. So I was surprised to see that you can't return items for free, you have to pay for a tracking service which has put me off ordering from there again. The whole point of online stores is that they are saving lots of money from not hiring a store, paying utility bills etc and then that frees up money for them to pay for free return delivery, especially because they can negotiate cheaper contracts. So this seems really tight and stingy that they're not paying especially because a customer always has to try on an item because sizes vary so much depending on the make and type of garment. Very disappointed.”

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Posted 6 years ago

“Delayed delivery with really poor and slow communication so received item late. Quality of item I ordered was awful for the price. Wouldn't recommend to anyone”

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Posted 7 years ago

“parcel came in 3 different packages. Tried to return some items which were the wrong size and got no response from them with returns information (which isnt all one address and isnt published on website). They are only contactable by email and dont respond! I have yet to return items but due to numerous addresses will have additional return postage costs. It was one order, should all come from the one place and same for returns.”

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Posted 7 years ago

Silk Fred is rated 3.2 based on 474 reviews