Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication has been so quick and very friendly, so far a pleasure to discuss things with.”

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Posted 3 years ago

Hey Claire, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“Brilliant customer service I received when sorting out my refund issues I had.”

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Posted 3 years ago

Hey Lorraine, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“This has never happened before but I've been accused of ripping/wearing a dress and trying to get a refund. I sent the dress back and had to chase for 20+ days for any sort of contact. They've sent me an image which I definitely did not do, If I had surely I would have tried to atleast sew it up? Under the sale of goods act I will be entitled to a refund - Order 6692666”

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Posted 3 years ago

Hi Rachel, I am extremely sorry to read this and have been looking into this further for you. I have popped over an email, but after re-investigating your correspondence and reopening your case, we have decided to process a full refund. I am so sorry for the inconvenience this has caused and really hope I can change your experience around- Faye, SF team x

Posted 3 years ago

“Great choices, fast delivery, fab customer service”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x Delete

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hey Michelle, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“Excellent service, always responds quickly to any enquiry, would recommend”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x Delete

Posted 3 years ago

“It is far easier to buy a product from this company than to return it. You should not have to print out return labels by going to a password protected site. If you haven't got access to a printer you cannot return the product! (Maybe they know that many people will give up). It should be easier than this to return product and return labels should be included in the sold product. Chat line was very good and allowed the return labels to be issued even though we couldn't remember the password.”

Helpful Report

Posted 3 years ago

I am so sorry to read this Ian and would like to look into this further for you. Please can you email your details FAO Emma at the heelo@silkfred.com so I can investigate, as I understand above, you have only just fallen out of our return period?- Emma, SF team x

Posted 3 years ago

“Great to shop with normally a fast delivery.”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Emma, SF team x Delete

Posted 3 years ago

“I love silkfred. I think the quality of the clothes is great compared to other sites and the service is always excellent. If I’ve ever had an issue it has always been dealt with immediately and with the best customer care.”

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Posted 3 years ago

Thank you for leaving us a review and it's great to hear you would recommend us!- Emma, SF team x

Posted 3 years ago

“it looked as if nothing was wrong but Helen stayed with it till it was sorted.”

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Posted 3 years ago

Hey, Thank you for taking the time to leave a review, I am so happy that Helen was able to get this sorted for you. Emma SF Team x

Posted 3 years ago

“Being a regular customer of SilkFred I’ve never had any issues with purchases or returns. I purchased a cardigan back in November and only wore it a few times before it started bobble loads so I put it in wardrobe and didn’t wear it again. I then saw a post on Instagram about it and how other people had had the same issue. SilkFred was replying and asking for photos so they could rectify it! I had a lovely girl called Lily msg me directly and after a few messages back and forth she asked me to return it and sent me a free returns label. As soon as I had proof of the return she then had a replacement cardigan sent out to me within a matter of two days! I honestly can not fault SilkFred with their customer service. I can highly recommend them... 5*”

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Posted 3 years ago

Lily to the rescue! I am sorry to hear of a fault in your purchase, however, I am pleased you gave us the opportunity to rectify this for you. If you need anything else, please don't hesitate to get in touch- Faye, SF team x

Posted 3 years ago

“My item arrived but was too small. I messaged for a return label on Saturday evening expecting a response on Monday. Returns label received that evening.”

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Posted 3 years ago

What a great surprise :-) Thank you for sharing your experience with us- Faye, SF team x

Posted 3 years ago

“Realy quick to respond”

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Posted 3 years ago

Thank you for leaving us a review and I am so pleased to hear we were able to help you so efficiently- Faye, SF team x

Posted 3 years ago

“Great app for finding what you are looking for”

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Posted 3 years ago

It's great to hear you are using our new App! We love hearing your feedback on this in particularly, as we are always looking to improve! Thank you - Faye, SF team x

Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

I am so pleased to hear we were able to help resolve your query for you! Our lovely team are available 7 days a week :-) - Faye, SF team x

Posted 3 years ago

“I have given a review already Also I would like to know do you have any idea when the coat I’m enquiring about will be in thank you”

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Posted 3 years ago

Thank you for yet another great review! Pop over an email to hello@silkfred and someone will be able to update you ASAP- Faye, SF team x

Posted 3 years ago

“Highly recommended”

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Posted 3 years ago

Thank you for leaving us a review and it's great to hear you would recommend us!- Faye, SF team x

Posted 3 years ago

“Helen was so helpful when I had a problem with an order. Would highly recommend! All their clothes are amazing!”

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Posted 3 years ago

Helen to the rescue! I am so glad she was able to help resolve your query! Here at SF, we are always searching to bring you new brands, designs, and the best selection of stylish pieces, we can find :-)- Faye, SF team x

Posted 3 years ago

“Fantastic quality & service! Beautiful & different items & love ordering ❤️”

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Posted 3 years ago

What a lovely review to read Lucy! I am so pleased you have enjoyed your shopping experience's with us. Thank you for sharing- Faye, SF team x

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

Thank you for taking the time to leave us a review! We really appreciate it- Faye, SF team x

Posted 3 years ago

Silk Fred is rated 3.3 based on 472 reviews