Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

Questions

Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two dresses, one was perfect, the other appeared to be a different colour than the photo, very helpful assistant talked me through doing return.”

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Posted 3 years ago

Thanks so much for taking the time to leave a review Jenny, sorry to hear your item wasn't the colour you were expecting however I am glad your return was sorted for you. Tamsin @ SilkFred

Posted 3 years ago

“SilkFred is my “Go-To” online shopping fix! Choice, ideas, sizes, inspiration is all there for me in one place. Delivery times are better than quoted and customer service is second to none. Leanne and Helen got me a replacement item to arrive 24 hours after initial contact. Amazing memorable and total satisfaction. Why would I shop anywhere else!!! Thank you SilkFred from a very happy customer! x”

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Posted 3 years ago

This is so amazing to read Nykki, thanks so much for leaving such a fantastic review! Tamsin @ SilkFred

Posted 3 years ago

“Bought several items now - really pleased with all my purchases. Quality and delivery are great.”

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Posted 3 years ago

This is so great to read, thanks so much for taking the time to leave such a great review. Tamsin @ SilkFred

Posted 3 years ago

“Very helpful with items and when I needed to return an item.”

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Posted 3 years ago

Thanks for taking the time to leave a great review, so glad we could help you with your return! Tamsin @ SilkFred

Posted 3 years ago

“Very good communication from Emma”

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Posted 3 years ago

Thanks so much for taking the time to leave a great review Steve! Tamsin @ SilkFred

Posted 3 years ago

“Wonderful just wonderful!”

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Posted 3 years ago

Thanks so much Ziva, so lovely to read! Tamsin @ SilkFred

Posted 3 years ago

“Thank you for your help in resolving my return parcel but sadly I will not be able to use your free returns which is a great incentive to order. I’m wondering why you are unable to just put a return label in each parcel? I have ordered a blouse and hope it fits if not I will return it at my own expense and mustn’t be tempted again. ☹️ You have a lovely range of goods........”

Helpful Report

Posted 3 years ago

Hi Sylvia, I am so sorry to read this. I have taken a look into your order and can see we have sent you a free returns label for you to use. If you are struggling to use this please do let me know and I can help you further. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Excellent customer service. Kara was extremely helpful with my my query and got it sorted very quickly. Just ordered again so definitely no problem with customer service Michelle”

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Posted 3 years ago

Thanks so much for taking the time to leave such a great review Michelle, if you ever need any help in the future please do not hesitate to get in touch. Tamsin @ SilkFred

Posted 3 years ago

“Love ❤️ the clothes and we’re very quick to reply to an email I sent,”

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Posted 3 years ago

Thanks much Helen, we are always here to help if you need us! Tamsin @ SilkFred

Posted 3 years ago

“Love the styles and colours”

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Posted 3 years ago

Thanks so much Nicola, this really is so great to read! Tamsin @ SilkFred

Posted 3 years ago

“Excellent service when I needed to return an item. No hassle at all, thank you”

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Posted 3 years ago

Thanks so much for taking the time to leave a great review Rhizina, so glad you find the returns hassle free! Tamsin @ SilkFred

Posted 3 years ago

“Having been disappointed not to receive an exchange due to being out of stock of my Christmas gift, which I absolutely loved but was faulty, I was struggling to access the relevant part of the website in order to be notified as soon as they are back in. The chat line provided me with the link to be able to do so. I am now looking forward to receiving that email!”

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Posted 3 years ago

Thanks so much for taking the time to leave a great review Vanessa, I am so glad we could help you, I hope you love your item when you do get to purchase it! Tamsin @ SilkFred

Posted 3 years ago

“got an answer but still not resolved, parcel dispatched but not heard any thing since and tracking number is incorrect according to Royal Mail”

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Posted 3 years ago

Hi Tony, I am so sorry to read this. I have taken a look into your order and can see my colleague Hannah has been in touch explaining what is causing the delay with your order. We are so sorry that this is slightly later than expected. If there are any other issues please do get in touch and we will of course do everything we can to help. Thanks, Tamsin @ SilkFred

Posted 3 years ago

“Query answered within 24 hours”

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Posted 3 years ago

Hey Jayne,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Yes good customer service and friendly. Just pity my jumper dress size was too big. Felt Size guides misleading. I’m size 12 so directed towards L not M ?? Awaiting hoodie hope size ok. Thanks Maria Gahagan”

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Posted 3 years ago

Hey Maria, I am so sorry your original item didn't wasn't suitable, I am sure that this will get sorted by our amazing team Emma SF Team x

Posted 3 years ago

“Quick response. Very polite and helpful.”

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Posted 3 years ago

Thank you for leaving us a review and I am so pleased to hear we were able to help you so efficiently- Emma, SF team x

Posted 3 years ago

“Love this site - you get what you see and great quality”

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Posted 3 years ago

Hey Trudie,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Good service.kind people always ready to help. MKunova”

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Posted 3 years ago

Hey,I am so pleased to hear we were are providing a great service for you! Our lovely team are available 7 days a week :-) - Emma, SF team x

Posted 3 years ago

“Friendly and responsive 😊”

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Posted 3 years ago

Thank you for leaving us a review and I am so pleased to hear we were able to help you so efficiently- Emma, SF team x

Posted 3 years ago

“Love the clothes service is quick And returns easy Needed to ask a question over a recent order It was dealt with quickly and resolved All good”

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Posted 3 years ago

What a lovely review to read Alison! I am so pleased you have enjoyed your shopping experience's with us. Thank you for sharing- Emma, SF team x

Posted 3 years ago

Silk Fred is rated 3.3 based on 472 reviews