Silk Fred Reviews

Name: Silk Fred
Rating: 3.24

3.2 Rating 474 Reviews

55 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.2

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I ordered 2 dresses from here and asked for next day delivery. First dress arrives 2 days after order after paying £8 for next day. I emailed asking for the where abouts of the second dress and they claimed I hadnt selected next day delivery for the second dress BARE IN MIND it was processed under the SAME ORDER ! Absolutely ridiculous service, the website lies when it says orders usually arrive in 1-2 days. Dress was nice was general service is appalling.”

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Posted 5 years ago

“If you’re wanting to feel fat and depressed in average quality clothes - here they are. Sizes are RIDICULOUS. Couldn’t possibly add photos of the outfits - it would cause mass hysteria.”

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Posted 5 years ago

“The quality of the products is very poor.Nothing like the pictures on the website. Itchy material on both items. Not true to size ordered. Poor stitching on products also. Will not order again on the site. Also charged to return items. 80 pounds spent hope iam not waiting weeks for my money to be returned. Will not recommend silkfred to friends or family.”

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Posted 5 years ago

“I have had the worst shopping experience with this comp-any ever! Please avoid them! They sell poor quality of clothing and shoes! I have been waiting 3 months for a refund of £145.00 which I had to chase about 10 times - if I didn't email SilkFred on a regular basis, I wouldn't get my money back. Additionally, I am still chasing a refund for defective earrings. Hannah, one of the staff members is the worst one to deal with as she never get back to you or basically lies on a regular basis saying that the matter is being dealt with (when clearly nothing is being done!) Not even once I was offered an apology!”

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Posted 6 years ago

“Very disappointing response .. or rather lack of .. to my emails which I sent in the first instance on 5 January .. i would like to hear from someone with the intention to resolve this ASAP please”

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Posted 6 years ago

“Love the choice of clothes, good service always”

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Posted 6 years ago

“Unfortunately I am still waiting to be refunded for two pairs of black leather look trousers.”

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Posted 6 years ago

Hey Tracey, sorry to hear this! Can you confirm your order number so I can take a look as to where we are at with your refund? - Tamsin @ SilkFred

Posted 6 years ago

“They don’t even deserve the 1 star. They are dishonest and will drag your refund out. Dressed by Lauren is also TRASH. Almost ruined my birthday and literally ignored my emails. I love small businesses so this was highly disappointing I will never use either of them again.”

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Posted 6 years ago

Hi Fi, I am so sorry to read your review. I want to look into what happened and make this right. Could you please send me your order number or full name so I can get in touch? Thanks, Aimee @ SilkFred

Posted 6 years ago

“I ordered 2 swimming costumes. SilkFred will not refund as they said there are fake tan marks on them. Totally incorrect. Swimsuits have no marks and still have labels in. When contacting SilkFred they simply said the retailer will not accept the return. Very disappointed.”

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Posted 6 years ago

Hey, I am so sorry to read this. I would like to take a look into it for you, can you please confirm your order number? - Tamsin @ Silkfred

Posted 6 years ago

“Worst place I’ve ordered from! Waited ages for refund and still am waiting! Requested next day delivery which cost £8 and it never come next day, so emailed for a full refund on delivery, got an email back to say they’ll refund and still haven’t even seen that! Wish I read the reviews first before ordering!”

Helpful Report

Posted 6 years ago

Hey Sophie. I am really sorry to hear your order arrived later than expected. Please can you confirm your order number so I can check that your delivery charge has been refunded? Thanks, Tamsin @Silkfred

Posted 6 years ago

“Returned three items of clothing asked for an exchange on two items of clothing in a larger size and a refund on the other i kept emailing them for them to say they will find out what is happening this has been going since the 13/08/2018 i have never known a clothing site to actually take the p..s in this way i kept sending emails and a amiee would answer well to be honest your just a robot because by now i should have a refund in my bank account and two exchanges sent back to my address this site is a total piss take i don’t work my arse off to be ordering clothes and then for people to take the piss for me not to get my money back Really bad site they are totally taking the Micky”

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Posted 6 years ago

Hi Samantha, this doesn't sound right at all. Please can you confirm your order number so I can see what has happened here? - Tamsin @ Silkfred

Posted 6 years ago

“I wish I had read all the negative reviews before ordering. Sizing is ridiculous. Cost of returning items is crazy. I now appreciate the fantastic service that the other on line shopping sites offer. Will never ever use again.”

Helpful Report

Posted 6 years ago

Hi Paula. I am really sorry to read this. I can see we did refund your returns cost for you. Did you receive this OK? - Tamsin @ Silkfred

Posted 6 years ago

“The customer service with regard to returns is poor. It is not very clear what you should do and when you ask there is no reply. Such a shame as the site is good, if they want to continue they need to clarify this.”

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Posted 6 years ago

Hi Sandra, I am really sorry to read this. I can see Emma emailed you all your returns details. When you requested a return, you will automatically be emailed all details, maybe this went to your junk? Tamsin @ Silkfred

Posted 6 years ago

“Poor quality and size does not relate to anything on high street!”

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Posted 6 years ago

Hi, I am really sorry, this doesn't sound right. Could you confirm your order number so I can look into it further? Tamsin @ Silkfred

Posted 6 years ago

“Very similar to everyone else. Ordered 5 dresses, all arrived over 8days separately. Sizing is ridiculous!!! Trying to organise a return is very time consuming. You have to request a refund then wait for an address and code!!!!!! Parcels all arrived,pushed through my door but they expect returns to be sent signed for, now resulting in me being £20 out of pocket for potentially updating my wardrobe!!!!! How can they offer free delivery that isn't signed for and expect an expensive form of return from the customer. Think carefully before using SILKFRED.”

Helpful Report

Posted 6 years ago

Hi Hayley, I am really sorry to hear this. We would never expect you to pay £20 to return items. Did you contact us regarding this? Tamsin @ Silkfred

Posted 6 years ago

“Terrible customer service - literally don’t respond to emails and there is no phone number. Trying to return an item and get a refund is almost impossible. Believe the bad reviews - AVOID!!!”

Helpful Report

Posted 6 years ago

Hey, I am sorry to read this! We aim to respond to all emails within 8 hours and you can always catch us on, Facebook, Insta, Twitter & Live chat - 8am-10pm 7 days a week. Can you confirm your order number or email so I can look into why you didn't get a response? Tamsin @ Silkfred

Posted 6 years ago

“If I could mark 0 I would . After 7 days I still had no items after ordering and my tracking still said that Royal Mail were still waiting to receive them from the company . Bad experience. I have had to open pay pal to get a refund .”

Helpful Report

Posted 6 years ago

Hi Samantha, I am so sorry to read this. It doesn't sound right at all. Can you confirm your order number so I can see what has happened here. Thanks, Tamsin @ Silkfred

Posted 6 years ago

“Avoid!!! I have waited weeks for a refund, there is no response to any of the emails I have sent, when they did eventually reply they are rude and unhelpful. Very poor communication skills and unprofessional.”

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Posted 6 years ago

Hi, I am so sorry to read this! Please can you confirm your order number so I can look into this for you? - Tamsin @ Silkfred

Posted 6 years ago

“Ordered a shirt and a dress at full price, dress arrived and when I opened it it was filthy, smelly and creased. There were make up stains on front of dress. Clearly been used before and then shipped back out to me. Gross. Aside from this, the dress was poor quality and very cheaply made. Shirt didn't arrive and still waiting for that. First and last time ordering from SilkFred!”

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Posted 6 years ago

Hi Frances, I really am sorry to read this. I would like to put it right. Please can you confirm your order number for me? - Tamsin @ Silkfred

Posted 6 years ago

“I returned items and still waiting after 3 weeks for a refund and emailing them they don’t reply for days, opened a dispute via PayPal and they said if I close it they will refund me, closed and now still waiting 2 days and 3 emails to them later. Also an item was sent to me for 7.99 and they charged me 20 but won’t refund difference. Avoid them at all costs”

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Posted 6 years ago

Hi, I would like to look into this further. Please can you confirm your order number? - Tamsin @ Silkfred

Posted 6 years ago

Silk Fred is rated 3.2 based on 474 reviews