Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 472 Reviews

56 %

of reviewers recommend Silk Fred

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Metrics

3.3

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 26th May 2024

Ally

Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was quick to respond to my enquiry.”

Helpful Report

Posted 4 years ago

Hey Gaynor, Thank you for taking the time to write us a review, I'm happy to hear that we were about to resolve your query for you. Your comments are important to us and I will pass on your feedback :) - Emma SF Team x

Posted 4 years ago

“Very good communication and resolution when I had a problem with an item”

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Posted 4 years ago

Thank you for taking the time to write us a review, I'm happy to hear that you received a good experience from the team. Your comments are important to us and I will pass on your feedback :) - Emma SF Team x

Posted 4 years ago

“I received the dress I ordered very promptly but it was far too long for me so I asked what should I do to return it. I was given clear advice of what to do and have returned it, as outlined and I was happy with the friendly and efficient advice. Of course the real test will be if I get my money back promptly, just waiting now. Thanks”

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Posted 4 years ago

Hey Maria, Thank you for posting such a nice review, we do try to give the customer the best experience we can :) Emma SF Team x

Posted 4 years ago

“I’ve ordered quite a few dresses and loved all of them. Never had any problems and when I have returned anything(only for fit), my refund has always arrived when said. SilkFred is the first place I look when wanting a new outfit!”

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Posted 4 years ago

Susan. I loved reading this review thank you for taking the time to post such positive comments, its great to know that you had an great experience with us, and will be a returning customer :) - Emma SF Team x

Posted 4 years ago

“I had a query which was quickly resolved but when the item was delivered it was badly finished with threads hanging loose on the reverse side, which could clearly be seen when it was being worn.”

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Posted 4 years ago

Hey, Thank you for taking the time to write us a review, I am really sorry to hear about the quality of the item delivered to you, If you need any assistance, further with this order please send me a email to the helpdesk FAO Emma - and I will help you :) - Emma SF Team x

Posted 4 years ago

“Excellent and fast response to my query.”

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Posted 4 years ago

Hey Sharon, I am so happy to read your review and good to hear that we provided a great experience for you. Thank you :} - Emma SF Team x

Posted 4 years ago

“Prompt and accurate customer Service reply x”

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Posted 4 years ago

I am so happy to read your review and glad we could get your query resolved for you so quickly and professionally. Thank you :} - Emma SF Team x

Posted 4 years ago

“Excellent service and customer care. Communication was top class whilst resolving my issue. 5* to Silk Fred's Customer Service team!”

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Posted 4 years ago

Hey Carla, WOW!!! I loved reading this review thank you for taking the time to post such lovely comments, its great to know that you had an great experience with us :) - Emma SF Team x

Posted 4 years ago

“Love the 4 wrap dress I purchased firm SilkFred, I’ve had so many compliments 🥰”

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Posted 4 years ago

Hey Caroline, WOW you look amazing...!!! thank you for taking the time to post this picture, we love our Wrap Dresses....:) Emma SF Team x

Posted 4 years ago

“Very helpful staff who answered my query promptly and efficiently.”

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Posted 4 years ago

Thats great news! I am so pleased we were able to help you with your query in a speedy Manner :-)- Emma, SF Team x

Posted 4 years ago

“Great service”

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Posted 4 years ago

Hey Fiona, What lovely comments, thank you for taking the time to review us :) - Emma SF Team x

Posted 4 years ago

“I like the dresses especially,but mostly the fabric is not good quality .Prices are reasonable.”

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Posted 4 years ago

Hey, Thanks for taking the time to write us a review.... dresses are our speciality, don't forgot to contact the team for any styling advice in the future :-)- Emma, SF Team x

Posted 4 years ago

“Ordering was simple. I absolutely love Silkfred. Returns is simple and they always help out,”

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Posted 4 years ago

Hey, Thank you so much for taking the time to write us such a lovely review, The Team will be super happy to hear about your experience :) - Emma Silkfred Team x

Posted 4 years ago

“Great clothes and fantastic customer service”

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Posted 4 years ago

Hey Jane, Thank you for leaving such a lovely review, I am so glad the team were able to sort your order for you :) - Emma Silkfred Team x

Posted 4 years ago

“Amazing customer service and Stocking fab clothes”

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Posted 4 years ago

Thats great news! I am so pleased we were able to help you with your query :-)- Emma, SF Team x

Posted 4 years ago

“Very efficient response.”

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Posted 4 years ago

Thats great news! I am so pleased we were able to help you with your query :-)- Emma, SF Team x

Posted 4 years ago

“We love your site, just a little disappointing that we have had to return a couple of items recently as these didn't meet our expectations.”

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Posted 4 years ago

Thank you for leaving us a review! I am sorry that a few of your items were not suitable , We have over 800 gorgeous brands to choose from and our lovely customer service agents are available 7 days a week to assist you with any styling tips you may need :-)- Emma, SF Team x

Posted 4 years ago

“I had an enquiry about an item and it was resolved within 24hrs and this was on a Sunday! Thank you Silk Fred.”

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Posted 4 years ago

Hey Emma, Thank you for taking the time to leave us a review. I am glad we were able to get this sorted for you :} Emma SF Team x

Posted 4 years ago

“Excellent service from start to finish...always a good experience to shop with Silkfred.”

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Posted 4 years ago

Thats great news! I am so pleased we were able to provide you with a great service :-)- Emma, SF Team x

Posted 4 years ago

“Very prompt and efficient service”

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Posted 4 years ago

Hey Anna, Thank you so much for taking the time to write us such a lovely review, The Team will be super happy to hear about your experience :) - Emma Silkfred Team x

Posted 4 years ago

Silk Fred is rated 3.3 based on 472 reviews