SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.57

3.6 Rating 405 Reviews

64 %

of reviewers recommend SIROKO

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Le doy solo una estrella por varios motivos siendo un culote muy muy bueno. 4 compañeros comoramos este culot y a los 4 nos a pasado lo mismo. La badana en las tallas mas pequeñas XS S y M tendría que ir cosida 4CM mas hacía delante ya que donde esta colocada se te queda la mitad detras del culo de manera que tus isquiones sentados em el sillín no tienen badana alguna, si señores vas absolutamente sin badana alguna! Llevamos los 4 compañeros a la costurera a adelantar las badanas esos 4cm y mano de santo la badana justamente en su sitio! Zero dolor en mas de 6h de bicicleta! LE DARÍA 5 ESTRELLAS SI RECTIFICARAN ESTE FALLO... Lo mas jodido de esto esque la gente no se da cuenta de este error y piensa que a comprado un culot de mala calidad...”

Helpful Report

Posted 5 months ago

“I got some 150 euro broken cycling pants I wore 4 times in the month after ordering. Customer service didn't reply for 3 weeks. Then asked for pictures, 2 weeks later they replied. We see that there are holes in there where the seams are, but that is the users fault. We'll refund 9 euro's. In my eyes was the sewing done wrong if you dont even have the pants for a month and it has holes than the company delivers a faulty product. Again another company that would like to profit of faulty products. DON'T BUY IT.”

Helpful Report

Posted 5 months ago

“Siroko rejected the claim explaining, that they cannot see any quality issues on the pictures attached. Claim was placed due to fabric in the bib shorts dis-attached from the pad and gets wrinkled during the ride. Shorts have been in use for 2 months. To place a claim you have to talk to them in English, despite there is a web site in local language and sales service is provided. Response time is couple of days. I will not go for this products again, because quality is not on even level and I do not count on the after sales service at all. I've already lost my money on shorts that survived only 2 months. A bit short for the "premium" products.”

Helpful Report

Posted 5 months ago

“A few days ago I gave a bad review, thinking I wasn't supported due to a defective problem found on an item purchased some time ago, but I was wrong, CS then contacted me and resolved the problem impeccably. you are really efficient and you positively surprised me. Thank you”

Helpful Report

Posted 5 months ago

“I purchased this SRX PRO WORLD SERIES product, but after the first use the case back was ruined. it can happen but the management of my report is terrible they are ignoring me leaving me with a defective garment. for this reason I recommend not purchasing products from this supplier. in case of problems you will be abandoned.”

Helpful Report

Posted 5 months ago

“The coat wasn't exactly as expected. If you have broader shoulders, size up. Due to duties it was going to cost us way too much to exchange the two jackets we got despite them having free returns. Another $85 in duties to Canada would have not been worth it.”

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Posted 5 months ago

“Has anyone bought shoes? Do they correspond to the size chart presented on the website?”

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Posted 6 months ago

“Dovreste fare la versione femminile di tutti i modelli da uomo , soprattutto le salopette anche di altri colori , es azzurre e verdi militare , solo per questo non do cinque stelle .”

Helpful Report

Posted 6 months ago

“After altmost 2 months of waiting my BIB shorts arrived. After putting it on I noticed several tears in the seams. I immidiatly contacted Siroko. After a month they wrote this: We are sorry to inform you that breakages, such as the case we can see in the attached pictures, are not covered by the warranty. We would like to add that the garment may be slightly damaged in daily use, which is not covered by the warranty unless the buyer can prove that the item was already defective when it was delivered. Alteration of the products by the consumer will invalidate any warranty. ---- If we are to believe in what this individual is saying there is NO warranty on any of the Siroko product. And you have to prove it was damaged when you got it. How? I dont know.”

Helpful Report

Posted 7 months ago

“Низкое качество и такой же результат”

Helpful Report

Posted 7 months ago

“I got the w3. This jacket is insane nice. The outer shell is super soft, stretchy goretex material. The inner layer is micro fleece that feels soft as baby skin. It's true to size. I'm 5'10, 175lb and large is perfect. Don't hesitate buy this jacket. Their customer service is stellar too.”

Helpful Report

Posted 7 months ago

“Bei der Brille Ks3 Rome hat sich bereits nach kurzer Zeit die bBeschichtung der Polarisierten Scheibe gelöst bzw. ergaben sich mehrere schwarze Flecken. Dadurch war das Sichtfeld beeinträchtigt und die Brille praktisch unbrauchbar. Auf meine Reklamation bei SIROKO erhielt ich bis dato keine Antwort. Ich werde hier kein Produkt mehr kaufen.”

Helpful Report

Posted 8 months ago

“Ordered and have been waiting weeks and weeks. Go to track package and says page not found. Not happy and would never buy again from this company. Should be shutdown immediately.”

Helpful Report

Posted 8 months ago

“Scamming Dogs! Would never order anything from this company! Ordered a lot of snow gear and have been waiting weeks and weeks and no response after emailing! Theses guys should be shut down immediately!”

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Posted 8 months ago

“quality and after checking a problem, the customer service was fair and on time.”

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Posted 9 months ago

“I received an incorrect order. Problem with return. Very poor contact with customer service. I don't recommend it, except Chinese rags”

Helpful Report

Posted 9 months ago

“Please do not buy. Glasses broke after wearing only 5 times. Ignored by customer service after sending 3 contact messages through website with photos. Eventually got a response after a reply to a marketing mail. Told it was my fault and not covered under warranty. Frames are thin at arm hinge. Terrible product and appalling customer service.”

Helpful Report

Posted 9 months ago

“If you're planning to buy something here, you'll have to order it a month in advance. You have to plan well. The delivery is too slow and their response is also very insincere. I didn't receive the product I ordered on December 24. I think I will receive it after winter.”

Helpful Report

Posted 10 months ago

“Calcetines que no cumplen las expectativas en cuanto a regulación térmica. Si realmente los utilizas a las temperaturas que te dicen en la web te tendrán que amputar los pies por congelación. Además que con el primer lavado se han deteriorado y cedido muchísimo. 40€ muy mal gastados, no los recomiendo. Por decir algo positivo es que son cómodos, suelo utilizar Lurbel en mi día a día y son parejos en cuanto a comodidad.”

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Posted 10 months ago

“I am really disappointed, I was waiting for my jacket for snowboarding which I ordered was missing the post office leave it outside in no safe place and I try to deal with a company that this is ridiculous and not responsible and if they can or give me refund or sent a new item there wasn’t any email back to me and still they telling me to deal with a post office . I will never purchase any thing from this website.”

Helpful Report

Posted 10 months ago

SIROKO is rated 3.6 based on 405 reviews