SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.50

3.5 Rating 381 Reviews

62 %

of reviewers recommend SIROKO

3.5

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a week before Christmas. It was clearly stated that the delivery will be on 20th of December, at the latest. It is 27th, not only the delivery did not take place, I have no response from the company, no further information and I only see more and more comments about people in the same situation. Additionally, I can't even see the previous messages I sent to the support, since I used the form on the website and did not send it as an email. Leaving for a skiing trip in Italy today and I have to go out and buy myself different goggles since SIROKO overpromised and underdelivered/not delivered at all. Honestly, it starts to seem like a scam and I am even worried if I see the ordered product or my money ever again. PS - I would not be mad if I got an informative message about delays or so. I understand that sh*t can happen. But I've received nothing.”

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Posted 1 year ago

“I ordered a pair of cycling bibs and never received my product. I reached out to their contact form twice and never received a response. Absolutely horrible experience and I will be sure to voice my experience to others.”

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Posted 1 year ago

“The product is fine, but the customer service is terrible. I have been trying to return a product for two weeks. Tried all different routes but nobody responds to it. This is absurd, because of their awful support service I will be too late for returning my product and then they will of course tell me it is my fault. I just want a smaller size. Why does nobody respond to my messages????”

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Posted 1 year ago

“Ordered 6 weeks ago. Cancelled after a month and no response at all - twice. Despite the 3 day promise.”

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Posted 1 year ago

“Bought a few items now from Siroko and have been very impressed with the quality and design of the cycling clothing. Latest order took less than 3 days to arrive in Ireland from Spain.”

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Posted 1 year ago

“Muy mala calidad los cristales, el primer día se quitó el esmalte y el azul se puso negro”

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Posted 1 year ago

“Buyer beware! You must pay the shipping for returns or even exchanges. Company is in Spain, it costs more for me to return than it did to purchase it in the United States!!”

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Posted 1 year ago

“Still waiting for a reply 7 days later. I have £250 worth of gear to exchange for bigger size. That's ridiculous.”

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Posted 1 year ago

“Vous êtes fort pour les publicités cependant pour le service client pour les retours juste uniquement pour changer de taille impossible 🙈😡 du coup j'ai du acheté un nouveau pentalon en magasins pour être sûr de partir au chaud Decathlon m'avais dit que dans 48h j'allais recevoir un mail pour faire un retour 10 jours plus tard toujours rien et dans 20 jours il ne pourra plus être dans les conditions pour un retour conclusion être volé merci Siroko 135€ à la poubelle!”

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Posted 1 year ago

“the jersey has come smaller than other bands and for 2 weeks no response on returning have messaged them 3 times already I would rather never ever buy from them again and will not recommend you do too looks like they sell rubbish from the reviews hence give free products to youtubers for marketing”

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Posted 1 year ago

“Fast delivery, size fits👍”

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Posted 1 year ago

“I ordered a small. The jacket came back huge... it was as if I ordered a large. I mea seriously, I am swimming in it. Sent in a request to exchange it for an extra small which im worried will still be big on me. The company does not cover the cost of shipping for exchanges. I am kind of disspointed.”

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Posted 1 year ago

“Scam Alert! Take note of the alarming number of reviews here from people who never received their product. Perhaps the one star could be in recognition of the fact that Siroko processed my payment very quickly. But a month later and my carrier is still waiting for the item. An email inquiring about my order was never answered. I'm not sure where the positive reviews are coming from, but it doesn't get much worse than taking people's money, not sending any product at all, and then ignoring the customer's communication.”

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Posted 1 year ago

“Muy contento, de momento con mis k3s. Habrá que esperar acontecimientos futuros para comprobar la calidad efectiva del producto. Hay que trabajar con marcas españolas (asturianas: puxa Asturies).”

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Posted 2 years ago

“After a short use the blue mirror lens has faded, I sent the photos to assistance without receiving any response! The glasses are of poor quality as well as the seller!”

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Posted 2 years ago

“A few months ago i bought the siroko K3S, at first all looks good, great design and really confortable, but in the present day i am really disapointed, the interior of the lenses are a scratch magnet and its filled with staines even cleaning with the provided microfiber clothe. I have to find better alternatives, because its really starting to bother my eyes. I gess we have what we pay for.”

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Posted 2 years ago

“Great quality, true to size, even a bit loose, light and comfortable, love it!”

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Posted 2 years ago

“To SIROKO, just letting you know that do not selling cheap rubbish product to your customer like you did it to me please treaded them with respect, and remember that give clearly detail of returns & refunds policy to your customers it's very costly wishing all the best in future business thanks”

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Posted 2 years ago

“Beautiful soft comfortable material but for a summer/climbers jersey at 220gm is a little heavy.I’m 189cm/86 kg xxl fits like a glove I would rate it 5 stars if not for the weight”

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Posted 2 years ago

“Nunca llegaron, un mal servicios de envíos así que no recomiendo estas gafas de ciclismo.”

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Posted 2 years ago

Nos ponemos en cintacto contigo via mail para solucionarlo Jorge, sentimos el contratiempo.

Posted 2 years ago

SIROKO is rated 3.5 based on 381 reviews