SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.50

3.5 Rating 381 Reviews

62 %

of reviewers recommend SIROKO

3.5

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bijna mijn hele fietsgardarobe bestaat uit fietskleding van Siroko en kan dus zeggen dat ik fan ben van het merk. Deze beenstukken heb ik besteld en ging er vanuit dat ze vast ook goed zouden zijn. Dat viel echter heel erg tegen. De pasvorm is slecht en de stof heeft te weinig stretch. De onderkant is zo nauw dat mn voet er bijna niet doorheen past en de stof is rondom de knie weer te los. Bij andere merken heb ik daar geen last van. Kortom dit was echt een miskoop.”

Helpful Report

Posted 11 months ago

“Appalling customer service. Second time ordering. First pair of glasses excellent quality and as described. Second pair were vastly different from the advertised picture. I raised this with them- they informed me that lenses can vary “considerably indoors or outdoors”. I felt this was an ok response so went outside the next day in sunlight. They were still nothing like the picture so I informed them and sent evidence. “Please note that as we already explained, The web colour is the colour of the lens in bright conditions and once you can try them in high light conditions, you will be able to see it.” I explained again that as per the photo they are still totally different to the picture advertised. To assure I had covered all boxes I also took a photo in studio light, and edited the picture to add maximum brightness and I could still not achieve a likeness to the advertisement. They have offered for me to return the item at my expense. I have already spent £10.95 on postage and they would like me to pay a further £8 to return them. £18 out of pocket for an item totally different to the advertisement. Would not recommend for accuracy of advertisements or complaint resolution. Be careful when buying with Sirko”

Helpful Report

Posted 1 year ago

“Occhiali K3 MTB. Dopo solo un anno la lente è diventata inutilizzabile; si è staccato il trattamento a specchio. evidenzio che li ho sempre solo usati per andare in bici max 4/5 ore settimanali e li ho sempre solo puliti con acqua e poi asciugati con un panno morbido. Qualità veramente pessima, li paghi poco ma valgono ancora meno.”

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Posted 1 year ago

“DO NOT USE. AVOID. The frame to my glasses broke within 3 months. After contacting the company I received awful customer service, and was told I would not receive a replacement or refund. I was very shocked as this is not the experience you get with Oakley, or with sports providers like Sportshoes and Pro Direct. Spend a bit more and go elsewhere.”

Helpful Report

Posted 1 year ago

“Good quality kit. No better or worse than kit I've purchased for quite a bit more money. People seem to have problems with sizing. For whatever it's worth, I'm 6ft (183cm) and 170lbs (77kg) and wear a medium in both bottom and tops in their SRX line.”

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Posted 1 year ago

“Bellissime e comodissime!”

Helpful Report

Posted 1 year ago

“Good quality material. Bought the Aspen bib shorts: the leg grippers seem a little too loose for me. (5'-10"; 160 lbs; ordered large since my waist is 35") If I had a smaller waist I would be a perfect medium based on their size chart BUT I don't, so they don't fit me well. I won't return since they have to go all the way back to Spain. I can still wear them but will look at other brands for a better fit Or I can just lose 3 inches on my waist : )”

Helpful Report

Posted 1 year ago

“Stay away from Siroko. I’ve purchase a bib short and after only a few rides the fabric start to peel off. Siroko, refused to replace it. They consider that this is not a non conformity. In my sense there’s is a real problem with the quality, and any piece of clothing should last longer.”

Helpful Report

Posted 1 year ago

“I would stay well away from this company, they don't allow for refunds and do not help you if you have any problems with the product. I bought a large size jacket and used for one day on the snow and it was that poorly designed the neck line was literally cutting into my neck, and a large size jacket does not fit any standard large sized Smith brand helmets. I sent an email to support and they do not care AT ALL, said it was my fault that the jacket doesn't fit properly, which doesn't make any sense, I don't design and manufactoer ski helments. They will not process a return.”

Helpful Report

Posted 1 year ago

“I Bought a W2 a very nice product, quality/price can´t be better”

Helpful Report

Posted 1 year ago

“Horrendous customer service. Product never arrived and still haven't got a refund after 1 month of emails. Jokers. Do not use.”

Helpful Report

Posted 1 year ago

“The W2-W LOLLIPOP jacket for WOMEN'S SNOWBOARD JACKET is poor quality. The jacket is manufactured to be made with 100% polyester material (made in China). I have worn the jacket 5x before the zipper finally broke and I am extremely disappointed with the manufacturing process and quality of this jacket; my jacket can no longer be zip closed. The customer service is also extremely poor, as it takes 2 weeks for the department to respond. The website advertises that responses for customer service may be up to 3 days, but that is not the case sadly. One positive comment that I will make is that the pink color is nice and cute. Overall, I do not recommend purchasing any items from Siroko, as the prices are high for poor quality. Sincerely, Chemical Engineer”

Helpful Report

Posted 1 year ago

“Hello, I have read all the reviews n have never hands down agreeded with every person who wrote a review in English, I can’t read Spanish. But I’m sure that they r also complaining about this TERRIBLE return service !!! I to asked them n go the return FYI set back from this company n like in the last review, they said it read like from a lawyer.. so true! This company has to make p$$ on fist ordered n not give cash back cuz no one gets to return without spending 1/2 hundred in shipping n then this Co, they send it back again to u after u paid shipping twice now!!! Theee noting . But thieves don’t buy you will regret.”

Helpful Report

Posted 1 year ago

“Very poor after sales service. DHL acknowledges having misplaced my order and cannot find it and SIROKO says it has received confirmation from DHL that it has been delivered. SIROKO refuses to correct the situation and continues not to recognize that DHL did not deliver (even though I send them all DHL emails). They've been accusing each other for 12 days now and no one is helping my situation.”

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Posted 1 year ago

“CALCETINES DE GRAVEL BUENÍSIMA CALIDAD, EL TEJIDO ES DIFERENTE A LOS CALCETINES DE LA MARCA. MUY COMODOS TEJIDO AGRADABLE.”

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Posted 1 year ago

“Bestelling gedaan van een fietsjas ( kwaliteit is goed) maar is te klein, retourprocedure werkt niet. Je krijgt geen retour formulier en via de mail zijn ze niet bereikbaar. Echte slechte service”

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Posted 1 year ago

“I bought a cycling Jacket cost me Total: $103.91 AUD using their size chart. My chest is 38" then choosed XS Chest 38", but unfortunately this size is too tight on me even I could not zip up the jacket. I request for return but their return procedure have a lots of hassle and cost more than Jacket price. So please don't buy anything from this website. Their return service is too poor.”

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Posted 1 year ago

“No comprar”

Helpful Report

Posted 1 year ago

“Will not stop sending spam text”

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Posted 1 year ago

“Una mierd*... La miras y se araña sola. NO recomendable... Encima Siroko parece ser que no publica las opiniones malas... Hace 4 dias puse una opinion y no la publican. Estafa”

Helpful Report

Posted 1 year ago

SIROKO is rated 3.5 based on 381 reviews