SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.57

3.6 Rating 405 Reviews

64 %

of reviewers recommend SIROKO

3.6

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“No recomiendo comprar productos de esta marca, sus políticas de garantía son muy malas. Compre este producto en el mes de Octubre, preparandome para la temporada de invierno, lo recibí en el mes de noviembre. Este es el momento que no se si sirven o no, pues desde el momento en que los recibí están defectuosos. En los pliegues de la rodilla donde el material es diferente al del resto de la prenda las costuras que los une están descosidas dejando como resultado unos huecos en cada una de ellas. así que de inmediato contacte a servicio al cliente de la marca por email describiendo el problema acompañándolo de unas fotografías. me respondieron disculpándose por lo sucedido y me pidieron que enviara mas información y unas nuevas fotos del producto y el desperfecto y así lo hice. todo esto en el transcurso del mes de diciembre. este es el tiempo que tras ya mas de dos meses después aun no tengo respuesta y mucho menos una solución a esta garantía. Ya estamos al medio de la temporada de invierno así que me toco comprar uno a otro vendedor. Yo he comprado por años todo tipo de productos de la marca SIROKO y hasta ese momento no había tenido ningún problema por lo cual nunca hice uso de una garantía en el pasado, pero ahora que me toco hacerla me siento completamente defraudado. I do not recommend buying products from this brand, their warranty policies are very bad. I bought this product in the month of October, preparing for the winter season, I received it in the month of November. This is the moment when I don't know if they are useful or not, because from the moment I received them they have been defective. In the folds of the knee where the material is different from the rest of the garment, the seams that join them are unstitched, leaving gaps in each of them as a result. So immediately contact the brand's customer service by email describing the problem along with some photographs. They responded apologizing for what happened and asked me to send more information and some new photos of the product and the damage and so I did. all this during the month of December. This is the time that after more than two months later I still have no answer, much less a solution to this guarantee. We are already in the middle of the winter season so I have to buy one from another seller. I have bought all kinds of SIROKO brand products for years and until then I had not had any problems, which is why I never made use of a guarantee in the past, but now that I have to do it I feel completely disappointed.”

Helpful Report

Posted 10 months ago

“La veste W2 W CHRÉA n’est vraiment pas chaude. Si vous prévoyez de skier en plein soleil sous 10° c’est ok, sinon elle n’est absolument pas chaude. Sans soleil à 5° j’avais froid malgré mes sous couches. Je n’ose pas imaginer s’il neige. Je déconseille clairement, elle est belle mais ce n’est pas suffisant.”

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Posted 10 months ago

“Did wear the pants for 4 days while snowboarding. Pants on the bottom already changed colour. Fabric is more worn and becomes thinner. Seams coming loose. Not high quality for this price… good for 2-3 winter holidays max.”

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Posted 10 months ago

“Fresh jacket, good Quality”

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Posted 10 months ago

“I bought this jacket in S, it's too big - now I return the jacket in order to have it in XS, the return has been delivred but SIROKO doesn't answer me. I've just lost my money. If you're not sure of the size, don't buy it it because you will loose your money and still don't have the jacket”

Helpful Report

Posted 10 months ago

“La he puesto cuatro veces y me parce comoda, las tallas correctas segun pone,pero para mi se queda un poco corta , tendria que tener al menos 5 o 10 cm mas de longitud, para que mida mas o menos lo mismo que la chaqueta.”

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Posted 10 months ago

“Se potessi metterei 0 stelle! Ma il minimo è 1 i colori di questa giacca non sono come in foto! Ho chiesto di essere rimborsata e ho pagato anche 2.95€ per l’etichetta di reso… ma niente! non mi è mai arrivata nessuna etichetta e nessuna notizia dopo diverse mail… delusissima!”

Helpful Report

Posted 10 months ago

“Ho ordinato Giacca da snow e un paio di muffole. Tutto perfetto, buona qualità che si sente al tatto, vestono un pelo over ed è quello che cercavo. Tempi di spedizione rapidissimi 2 giorni neanche. Ricomprerò”

Helpful Report

Posted 11 months ago

“Ordered a snowboard jacket and it doesn't fit well. Trying to return it...I've been charged for the return label but Siroko indicates that the return label is not available to print.....hmmm...sounds sketchy! Very unhappy!”

Helpful Report

Posted 11 months ago

“Ordered from Sikoro, so happy with the quality and service. I ordered a size too big and the customer support to organise the exchange was super easy. I got express shipping and amazed at how quickly it all arrived to me in Australia. Definitely shopping here for all my snow gear needs and highly recommend.”

Helpful Report

Posted 11 months ago

“No return label. bad contact with the seller. I do not recommend”

Helpful Report

Posted 11 months ago

“(My order #1314312 for 1×DW Territory-S), The rear pockets are narrow and deep, making it almost impossible to take things out of them while riding. Satisfied with others except for this problem.”

Helpful Report

Posted 11 months ago

“I ordered a ski jacket, I confirmed with the company that it would be delivered through a courier and USPS. They then sent it USPS and I dont get USPS delivery. The jacket was then sent back to the company and they said they would refund me and that was weeks ago. They are no longer even answering my emails. This company is not honest and I would never suggest anyone ordering anything from them. They don't even have a customer service phone number.”

Helpful Report

Posted 11 months ago

“I got the W1-W Tremblant and was excited to snowboard with it. Although it’s warm, the jacket rolls up and I got snow in my back a few times”

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Posted 11 months ago

“Too uncomfortable to take things out of the rear pockets while riding due to the high back pocket upper position - Nothing else is bad. Regrettably I gave up pulling something out of the pockets”

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Posted 11 months ago

“This jacket od great! Light, stretchy and warm and beautiful colors.”

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Posted 11 months ago

“Delivery was super fast, ordered on the 27th Dec, arrived on 2nd Jan. Fabric and making looks and feels perfect! I would have loved this, except... Size chart states 63 cm length for size L-XL. My piece came with the length of 54 cm-s, measured from neck lining to bottom. That's 9 cm-s short! Barely covers my belly button. (I'm 193 cm-s tall)”

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Posted 11 months ago

“We ordered a jacket two weeks ago, have not received it and the tracking is not current. Now my son won’t have it in time for Christmas. Do not recommend this company at all.”

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Posted 11 months ago

“I have tried to contact this company on 3 seperate occasions about my order within the past 2 weeks and have not yet received a response. I placed my order about 3 weeks ago and my tracking has not been updated in a while. The inability to respond to THREE SEPERATE inquiries that I have made regarding my order is beyond inappropriate. I am very unhappy with the complete lack in customer service from this company and as a result I would never recommend this company or products to anyone in the future. Do better.”

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Posted 11 months ago

“they never reply the email and do not handle any problems with their customer services”

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Posted 11 months ago

SIROKO is rated 3.6 based on 405 reviews