SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.50

3.5 Rating 381 Reviews

62 %

of reviewers recommend SIROKO

3.5

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Dovreste fare la versione femminile di tutti i modelli da uomo , soprattutto le salopette anche di altri colori , es azzurre e verdi militare , solo per questo non do cinque stelle .”

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Posted 5 months ago

“After altmost 2 months of waiting my BIB shorts arrived. After putting it on I noticed several tears in the seams. I immidiatly contacted Siroko. After a month they wrote this: We are sorry to inform you that breakages, such as the case we can see in the attached pictures, are not covered by the warranty. We would like to add that the garment may be slightly damaged in daily use, which is not covered by the warranty unless the buyer can prove that the item was already defective when it was delivered. Alteration of the products by the consumer will invalidate any warranty. ---- If we are to believe in what this individual is saying there is NO warranty on any of the Siroko product. And you have to prove it was damaged when you got it. How? I dont know.”

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Posted 5 months ago

“Низкое качество и такой же результат”

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Posted 6 months ago

“I got the w3. This jacket is insane nice. The outer shell is super soft, stretchy goretex material. The inner layer is micro fleece that feels soft as baby skin. It's true to size. I'm 5'10, 175lb and large is perfect. Don't hesitate buy this jacket. Their customer service is stellar too.”

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Posted 6 months ago

“Bei der Brille Ks3 Rome hat sich bereits nach kurzer Zeit die bBeschichtung der Polarisierten Scheibe gelöst bzw. ergaben sich mehrere schwarze Flecken. Dadurch war das Sichtfeld beeinträchtigt und die Brille praktisch unbrauchbar. Auf meine Reklamation bei SIROKO erhielt ich bis dato keine Antwort. Ich werde hier kein Produkt mehr kaufen.”

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Posted 7 months ago

“Ordered and have been waiting weeks and weeks. Go to track package and says page not found. Not happy and would never buy again from this company. Should be shutdown immediately.”

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Posted 7 months ago

“Scamming Dogs! Would never order anything from this company! Ordered a lot of snow gear and have been waiting weeks and weeks and no response after emailing! Theses guys should be shut down immediately!”

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Posted 7 months ago

“quality and after checking a problem, the customer service was fair and on time.”

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Posted 7 months ago

“I received an incorrect order. Problem with return. Very poor contact with customer service. I don't recommend it, except Chinese rags”

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Posted 8 months ago

“Please do not buy. Glasses broke after wearing only 5 times. Ignored by customer service after sending 3 contact messages through website with photos. Eventually got a response after a reply to a marketing mail. Told it was my fault and not covered under warranty. Frames are thin at arm hinge. Terrible product and appalling customer service.”

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Posted 8 months ago

“If you're planning to buy something here, you'll have to order it a month in advance. You have to plan well. The delivery is too slow and their response is also very insincere. I didn't receive the product I ordered on December 24. I think I will receive it after winter.”

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Posted 8 months ago

“Calcetines que no cumplen las expectativas en cuanto a regulación térmica. Si realmente los utilizas a las temperaturas que te dicen en la web te tendrán que amputar los pies por congelación. Además que con el primer lavado se han deteriorado y cedido muchísimo. 40€ muy mal gastados, no los recomiendo. Por decir algo positivo es que son cómodos, suelo utilizar Lurbel en mi día a día y son parejos en cuanto a comodidad.”

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Posted 8 months ago

“I am really disappointed, I was waiting for my jacket for snowboarding which I ordered was missing the post office leave it outside in no safe place and I try to deal with a company that this is ridiculous and not responsible and if they can or give me refund or sent a new item there wasn’t any email back to me and still they telling me to deal with a post office . I will never purchase any thing from this website.”

Helpful Report

Posted 9 months ago

“No recomiendo comprar productos de esta marca, sus políticas de garantía son muy malas. Compre este producto en el mes de Octubre, preparandome para la temporada de invierno, lo recibí en el mes de noviembre. Este es el momento que no se si sirven o no, pues desde el momento en que los recibí están defectuosos. En los pliegues de la rodilla donde el material es diferente al del resto de la prenda las costuras que los une están descosidas dejando como resultado unos huecos en cada una de ellas. así que de inmediato contacte a servicio al cliente de la marca por email describiendo el problema acompañándolo de unas fotografías. me respondieron disculpándose por lo sucedido y me pidieron que enviara mas información y unas nuevas fotos del producto y el desperfecto y así lo hice. todo esto en el transcurso del mes de diciembre. este es el tiempo que tras ya mas de dos meses después aun no tengo respuesta y mucho menos una solución a esta garantía. Ya estamos al medio de la temporada de invierno así que me toco comprar uno a otro vendedor. Yo he comprado por años todo tipo de productos de la marca SIROKO y hasta ese momento no había tenido ningún problema por lo cual nunca hice uso de una garantía en el pasado, pero ahora que me toco hacerla me siento completamente defraudado. I do not recommend buying products from this brand, their warranty policies are very bad. I bought this product in the month of October, preparing for the winter season, I received it in the month of November. This is the moment when I don't know if they are useful or not, because from the moment I received them they have been defective. In the folds of the knee where the material is different from the rest of the garment, the seams that join them are unstitched, leaving gaps in each of them as a result. So immediately contact the brand's customer service by email describing the problem along with some photographs. They responded apologizing for what happened and asked me to send more information and some new photos of the product and the damage and so I did. all this during the month of December. This is the time that after more than two months later I still have no answer, much less a solution to this guarantee. We are already in the middle of the winter season so I have to buy one from another seller. I have bought all kinds of SIROKO brand products for years and until then I had not had any problems, which is why I never made use of a guarantee in the past, but now that I have to do it I feel completely disappointed.”

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Posted 9 months ago

“La veste W2 W CHRÉA n’est vraiment pas chaude. Si vous prévoyez de skier en plein soleil sous 10° c’est ok, sinon elle n’est absolument pas chaude. Sans soleil à 5° j’avais froid malgré mes sous couches. Je n’ose pas imaginer s’il neige. Je déconseille clairement, elle est belle mais ce n’est pas suffisant.”

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Posted 9 months ago

“Did wear the pants for 4 days while snowboarding. Pants on the bottom already changed colour. Fabric is more worn and becomes thinner. Seams coming loose. Not high quality for this price… good for 2-3 winter holidays max.”

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Posted 9 months ago

“Fresh jacket, good Quality”

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Posted 9 months ago

“I bought this jacket in S, it's too big - now I return the jacket in order to have it in XS, the return has been delivred but SIROKO doesn't answer me. I've just lost my money. If you're not sure of the size, don't buy it it because you will loose your money and still don't have the jacket”

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Posted 9 months ago

“La he puesto cuatro veces y me parce comoda, las tallas correctas segun pone,pero para mi se queda un poco corta , tendria que tener al menos 5 o 10 cm mas de longitud, para que mida mas o menos lo mismo que la chaqueta.”

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Posted 9 months ago

“Se potessi metterei 0 stelle! Ma il minimo è 1 i colori di questa giacca non sono come in foto! Ho chiesto di essere rimborsata e ho pagato anche 2.95€ per l’etichetta di reso… ma niente! non mi è mai arrivata nessuna etichetta e nessuna notizia dopo diverse mail… delusissima!”

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Posted 9 months ago

SIROKO is rated 3.5 based on 381 reviews