SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.65

3.7 Rating 501 Reviews

66 %

of reviewers recommend SIROKO

3.7

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife bought a cycling top (for Christmas) for me, I'm a mens M (medium), and this top was labeled M (for mens), BUT NOT EVEN CLOSE to a medium mens size it was so small (it was ridiculous), upon trying to return for an exchange (or refund), they refused as it was a few days out from their return window. We do not recommend purchasing from this company - just rude!”

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Posted 3 months ago

“Ça a l’air d’être des bons produits on verra après leurs utilisation en février”

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Posted 3 months ago

Salut Alex, Merci beaucoup pour ta super évaluation de 5 étoiles ! Nous sommes ravis que nos produits te semblent de qualité. Nous espérons sincèrement qu'ils te satisferont pleinement lors de leur utilisation en février. N'hésite pas à nous faire part de tes impressions ou si tu as des questions à tout moment. À très bientôt ! Cordialement, L'équipe de SIROKO

Posted 3 months ago

“Recomiendo 100%. Entrega rápida teniendo en cuenta las fechas que son, producto de calidad y buena atención al cliente.”

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Posted 3 months ago

Hola Eva, ¡Muchas gracias por tu increíble reseña de 5 estrellas! Nos alegra saber que estás satisfechas con la calidad de nuestros productos y que la entrega fue rápida. Valoramos mucho tu recomendación y estamos comprometidos en ofrecer siempre la mejor atención al cliente. Si necesitas algo más o tienes alguna pregunta, no dudes en escribirnos. ¡Esperamos verte pronto! Un saludo, El equipo de SIROKO

Posted 3 months ago

“The SIROKO team was extremely helpful in assisting with a lost parcel that was shipped by mistake to the wrong country. The team was instrumental to getbthe parcel to me just in time for Christmas. SIROKO did all the communication with the shipping company! I m so grateful. Thank you!”

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Posted 3 months ago

Hi Renata, Thank you so much for your amazing 5 star review! We're glad to hear that our team was able to help you resolve the issue with your package in time for Christmas. We work hard to provide excellent customer service, and it's great to know that our efforts with the shipping company made a difference. We appreciate your confidence in us and your kind thanks. If you need anything else or have any other questions, please don't hesitate to get in touch - we look forward to seeing you soon! Best regards, The SIROKO team

Posted 3 months ago

“Jacket Zip broke 2nd day at the resort.”

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Posted 3 months ago

Hello Simon, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the zipper on your jacket broke so quickly during your trip. This kind of issue is certainly not what we aim for in our products. Your experience is very important to us, and we will use your comments to help improve our quality control. If you need further assistance or would like to discuss this in more detail, please reach out to us. We're here to support you! Best regards, The SIROKO Team

Posted 3 months ago

“If it was possible to leave 0 out of 5 stars, I would. My snowboard pants ripped after 3 days (down the seams) - with a RRP of £180+ . I then had a reply saying it wasn’t covered as it was wear and tear!! SHOCKING customer service, avoid at all costs if you can.”

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Posted 3 months ago

Hello Ben, Thank you for your feedback. We’re truly sorry to hear about the issues you’ve faced with your snowboard pants after such a short time. That’s definitely not the level of quality we strive for. We appreciate your comments and want to ensure we use your experience to improve our products. If you'd like to discuss this further or if there’s anything we can do to assist you, please feel free to reach out. We’re here to help! Best regards, The SIROKO Team

Posted 3 months ago

“Lo acabo de recibir el material es de primera muy calentito la talla perfecta.solo un pequeño pero las mangas se quedan un poco cortas”

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Posted 3 months ago

Hola Andrés, ¡Muchas gracias por tu fantástica reseña de 5 estrellas! Nos alegra saber que estás satisfecho con la calidad del material y que la talla te queda perfecta. Lamentamos que las mangas te parezcan un poco cortas, entendemos que es un detalle importante. Apreciamos tu comentario y lo tomaremos en cuenta para futuras mejoras. Si necesitas algo más o tienes cualquier otra inquietud, no dudes en contactarnos. ¡Esperamos verte pronto! Un saludo, El equipo de SIROKO

Posted 3 months ago

“Hice un pedido y a demás de llegarme super rápido estoy muy contenta con la calidad de las prendas”

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Posted 4 months ago

Hola Alba, ¡Muchas gracias por tu maravillosa reseña de 5 estrellas! Nos alegra muchísimo saber que tu pedido llegó rápido y que estás tan contenta con la calidad de nuestras prendas. Si tienes cualquier duda o necesitas algo más, no dudes en contactarnos. ¡Esperamos verte de nuevo muy pronto! Un saludo, El equipo de SIROKO

Posted 3 months ago

“Great quality of materials, good price/quality ratio. At the super fast logistics level, it's great after-sales follow-up.”

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Posted 4 months ago

Hi Joao, Thank you so much for your excellent 5 star review! We are glad to hear that you are satisfied with the quality of the materials and that you find our price fair. We also really appreciate your appreciation of our fast logistics and after-sales follow-up. We always try to provide the best possible experience for our customers. If you have any further questions or need assistance, please don't hesitate to contact us, we hope to see you again soon! Best regards, The SIROKO team

Posted 3 months ago

“Hice un pedido ayer por la noche y en menos de 12h ya lo habían enviado. Ya tengo otros productos de Siroko y estoy muy contenta con la calidad y la experiencia. Rápidos y eficientes.”

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Posted 4 months ago

Hola Esther, ¡Muchísimas gracias por tu increíble reseña de 5 estrellas! Nos alegra enormemente saber que recibiste tu pedido tan rápido y que estás satisfecha con la calidad de nuestros productos. Tu comentario sobre nuestra rapidez y eficiencia es muy apreciado y nos motiva a seguir brindando lo mejor para nuestros clientes. Si tienes cualquier duda o si hay algo más en lo que podamos ayudarte, no dudes en contactarnos. ¡Esperamos verte pronto de nuevo! Un saludo, El equipo de SIROKO

Posted 3 months ago

“Siroko impressed me with their exceptional customer service. Their team was professional, quick to respond to my emails, and maintained a friendly and helpful tone throughout our communication. When I encountered an issue with sizing, they resolved it promptly and efficiently, making the entire process seamless and stress-free. I highly recommend Siroko for their commitment to customer satisfaction and top-notch service!”

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Posted 4 months ago

Hi Jean-Philippe, Thank you so much for your amazing 5 star review! We're glad to hear that you were so impressed with our customer service. We really appreciate the professionalism and speed of communication, and we're thrilled that you had a smooth and stress-free experience. If at any time you need further assistance or have any questions, please don't hesitate to contact us - we look forward to seeing you again soon! Best regards, The SIROKO team

Posted 3 months ago

“All my product were great. I’ve ordered loads of stuff and never had problems. But I recommend you change the delivery provider. Correos Express are terrible. Their tracking said it was delivered when I wasn’t home and they left nothing. There is no way to contact them. Siroko sorted it but quite a delay getting my order.”

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Posted 4 months ago

Hi Mish, Thank you so much for your 5-star review! We are glad to hear that you had a good experience with our products and that you are generally satisfied with your orders. We are sorry to hear about the inconvenience you experienced with Correos Express and appreciate your comments about the delivery service. We are always looking to improve and your suggestions are very valuable to us. We are glad we were able to help you resolve it, although we understand that the wait is not ideal. If you need anything else or have any other concerns, please don't hesitate to contact us - we hope to see you again soon! Best regards, The SIROKO team

Posted 4 months ago

“Worst customer support ever. Don't buy from this brand. They stop responding emails and never get back to you. Tried to make a return due to wrong size and had the worst support experience I've ever had - return process is a nightmare. Spent $200 that are now probably lost. Communication is AWFUL”

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Posted 4 months ago

Hello Maria, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you've encountered with our customer support and the return process. We strive to provide the best service possible, and it seems we fell short this time. Your feedback regarding communication is crucial for us, and we will take it into account to improve our services. If you would like to discuss this further or require assistance, please don't hesitate to reach out to us again. We're here to help! https://www.siroko.com/es/i/contacto Best regards, The SIROKO Team

Posted 4 months ago

“Seam between the leg ripped open after 2 days of snowboarding in them. Absolutly unexeptable. Customer support said its my fault. Shure… its absolutly normal for that to happen. My burton pants i had before didnt have anything similar happening. Not even after 5 years of heavy use. For that the price is way to high. They are confortable thou. Just the quality is lacking really bad.”

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Posted 4 months ago

Hello Robert, Thank you for sharing your experience with us. We're very sorry to hear that the trousers didn't meet your expectations and that there was a problem with the stitching after so little use. Your feedback is essential to us, as we are always looking to improve the quality of our items. If you need any help or would like to share your impressions further, please feel free to contact us. We're here to help! Sincerely, The SIROKO Team

Posted 4 months ago

“El servicio de atención al cliente es inmejorable. Tuve un problema con un envío y en todo momento se preocuparon de que me llegara a tiempo. He comprado en varias ocasiones y la calidad de la ropa es muy buena y realmente preciosa.”

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Posted 4 months ago

Hola Carolina, ¡Muchísimas gracias por tu increíble reseña! Nos alegra saber que tu experiencia con nuestro servicio de atención al cliente ha sido inmejorable y que hemos podido ayudarte con tu envío. También nos emociona que estés satisfecha con la calidad y diseño de nuestra ropa. Si necesitas algo más o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Esperamos verte pronto para más compras! ¡Un saludo! El equipo de SIROKO

Posted 4 months ago

“Incredible Products!! I bougth winter clothes last week and i am really happy!! Now i´m ready for the new winter season!!”

Helpful Report

Posted 4 months ago

Hi Arturo, Thank you so much for your amazing review! We're glad to hear you're so happy with your winter clothing purchase and feel ready to take on the new season. We're always here to offer you products that make a difference. If you need anything else or have any questions in the future, don't hesitate to contact us - we hope to see you again soon for more shopping! Best regards! The SIROKO Team

Posted 4 months ago

“Excellent customer service!!”

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Posted 4 months ago

Hi Ioanna, Thank you so much for your excellent review! We are glad to hear you had a great experience with our customer service. We are always here to help and make sure our customers are satisfied. If at any time you need assistance or have any questions, please don't hesitate to contact us - we hope to see you soon for more purchases! Best regards! The SIROKO Team

Posted 4 months ago

“Calidad de materiales, comfort y diseños bonitos, con esos precios, acierto seguro. Tengo trajes de bici 10 Prendas de abrigo y casual top.”

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Posted 4 months ago

Hola Hugo, ¡Muchas gracias por tu maravillosa reseña! Nos alegra saber que aprecias la calidad de nuestros materiales y el confort de nuestras prendas, así como los diseños que ofrecemos. Trabajamos con mucho cariño para que cada producto sea una gran elección para nuestros clientes. Si en algún momento necesitas ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para lo que necesites! ¡Esperamos verte pronto de vuelta para más compras! ¡Saludos! El equipo de SIROKO

Posted 4 months ago

“Chapéu com um tecido muito grosso e pouco elástico e ajustável à cabeça.”

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Posted 4 months ago

Olá Sidónio, Agradecemos por partilhar a sua experiência conosco. Lamentamos saber que o chapéu não atendeu às suas expectativas em termos de tecido e ajuste. O seu feedback é valioso para nós e ajudará a melhorar nossos produtos no futuro. Se precisar de assistência ou tiver mais comentários, estamos aqui para ajudar! Entre em contacto connosco https://www.siroko.com/es/i/contacto Atenciosamente, A Equipa SIROKO

Posted 4 months ago

“I've been a client for a while now, and I absolutely love the brand, the clothes. I find that the quality is excellent and at a pretty good price!”

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Posted 4 months ago

Hi Maggie, Thank you so much for your amazing review! We're glad to hear that you've been with us for a while and that you enjoy our brand and our clothes so much. Quality and price are things we take great care of, and it's great that you noticed. If at any time you need anything or have any questions, please don't hesitate to contact us, we look forward to seeing you with open arms for more purchases in the future! Best regards! The SIROKO Team

Posted 4 months ago

SIROKO is rated 3.7 based on 501 reviews