SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.57

3.6 Rating 449 Reviews

64 %

of reviewers recommend SIROKO

3.6

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service. Product never arrived and still haven't got a refund after 1 month of emails. Jokers. Do not use.”

Helpful Report

Posted 1 year ago

“The W2-W LOLLIPOP jacket for WOMEN'S SNOWBOARD JACKET is poor quality. The jacket is manufactured to be made with 100% polyester material (made in China). I have worn the jacket 5x before the zipper finally broke and I am extremely disappointed with the manufacturing process and quality of this jacket; my jacket can no longer be zip closed. The customer service is also extremely poor, as it takes 2 weeks for the department to respond. The website advertises that responses for customer service may be up to 3 days, but that is not the case sadly. One positive comment that I will make is that the pink color is nice and cute. Overall, I do not recommend purchasing any items from Siroko, as the prices are high for poor quality. Sincerely, Chemical Engineer”

Helpful Report

Posted 1 year ago

“Hello, I have read all the reviews n have never hands down agreeded with every person who wrote a review in English, I can’t read Spanish. But I’m sure that they r also complaining about this TERRIBLE return service !!! I to asked them n go the return FYI set back from this company n like in the last review, they said it read like from a lawyer.. so true! This company has to make p$$ on fist ordered n not give cash back cuz no one gets to return without spending 1/2 hundred in shipping n then this Co, they send it back again to u after u paid shipping twice now!!! Theee noting . But thieves don’t buy you will regret.”

Helpful Report

Posted 1 year ago

“Very poor after sales service. DHL acknowledges having misplaced my order and cannot find it and SIROKO says it has received confirmation from DHL that it has been delivered. SIROKO refuses to correct the situation and continues not to recognize that DHL did not deliver (even though I send them all DHL emails). They've been accusing each other for 12 days now and no one is helping my situation.”

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Posted 1 year ago

“CALCETINES DE GRAVEL BUENÍSIMA CALIDAD, EL TEJIDO ES DIFERENTE A LOS CALCETINES DE LA MARCA. MUY COMODOS TEJIDO AGRADABLE.”

Helpful Report

Posted 1 year ago

“Bestelling gedaan van een fietsjas ( kwaliteit is goed) maar is te klein, retourprocedure werkt niet. Je krijgt geen retour formulier en via de mail zijn ze niet bereikbaar. Echte slechte service”

Helpful Report

Posted 1 year ago

“I bought a cycling Jacket cost me Total: $103.91 AUD using their size chart. My chest is 38" then choosed XS Chest 38", but unfortunately this size is too tight on me even I could not zip up the jacket. I request for return but their return procedure have a lots of hassle and cost more than Jacket price. So please don't buy anything from this website. Their return service is too poor.”

Helpful Report

Posted 1 year ago

“No comprar”

Helpful Report

Posted 1 year ago

“Will not stop sending spam text”

Helpful Report

Posted 1 year ago

“Una mierd*... La miras y se araña sola. NO recomendable... Encima Siroko parece ser que no publica las opiniones malas... Hace 4 dias puse una opinion y no la publican. Estafa”

Helpful Report

Posted 1 year ago

“Muy buena calidad. Pero talla grande. Lo tengo que devolver”

Helpful Report

Posted 1 year ago

“Never received my product. Can’t get a hold of them. Going to charge back.”

Helpful Report

Posted 1 year ago

“I ordered some discounted glasses and extra lenses. It's arrived in 2 days to Ireland with DHL. High quality, safe packing, great value, exceptional service. Easy to replacing the other lenses. Highly recommended.”

Helpful Report

Posted 1 year ago

“K3S BIKE PARK: If you need to excahange the lenses, then you are in a big trouble! If you buy one of this, never think about put another lenses on it.”

Helpful Report

Posted 1 year ago

“Péssimo serviço pós venda, ninguém responde, já enviei alguns e-mails através do pedido pós-venda e ninguém responde. Ando nesta situação desde o dia 30/01. Pretendo fazer a devolução de alguns produtos, este é um dos produtos que pretendo devolver e não estou a conseguir. Só quero me enviem a nota de devolução para eu poder enviar para a morada os produtos a devolver. É uma empresa onde não irei mais comprar.”

Helpful Report

Posted 2 years ago

“NOT HAPPY WITH USA RETURN POLICY The worst USA customer return policy on earth. When you ask for returns you'll get and email as if an attorney is fending you off to return it. I'm a cyclist and all the competitors out there are completely helpful with returns. It just cost me $58 to try on something to small. Don't get me wrong, styles and material do change. I do like there product when it fits... Know your size! I hope Siroko jumps on board with a better return policy for us here in the USA.”

Helpful Report

Posted 2 years ago

“Ordered a $90 bib back in November. I had an order number and a tracking number and the order never arrived and no one at the company has responded to any of my messages. I will be filing a fraud claim. DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY.”

Helpful Report

Posted 2 years ago

“Purchased 2 cycling tops in early December for a Christmas present and it’s been nearly 8 weeks and they still haven’t arrived. I have the sent the company 8 emails with absolutely no response. I have ordered from these guys before and no issue. But now- never again- I want my order or refund and then never again will I purchase from them”

Helpful Report

Posted 2 years ago

“How do you ensure that your company and its beautiful products go to the abyss? By not providing the service and feedback to its customers, see customer feedback in recent weeks. I have ordered various products in the past, always to my satisfaction, but the last order, ski gloves have not arrived and customer service does not respond to my emails, which is a great shame for a great company. I hope someone from Management Team Sikoro also read these reviews and at least respond to the dissatisfaction of their complaints. Because of this negative feedback, I don't think the company will enjoy a long life. Time for action from Sikoro.”

Helpful Report

Posted 2 years ago

“Don't buy from this company! My mirror finish sunglasses were not compatible with a common cleaning product, which ruined the finish and function of the glasses. No relevant warning provided with the glasses at purchase, and no response to my resulting customer query via website contact page.”

Helpful Report

Posted 2 years ago

SIROKO is rated 3.6 based on 449 reviews