SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.50

3.5 Rating 381 Reviews

62 %

of reviewers recommend SIROKO

3.5

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Sin ningún problema y muy serios.”

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Posted 3 years ago

“Calidad muy buena, un precio de oferta realmente el producto es de buena calidad y el precio es bajo. Las gafas y los lentes son adecuados y son muy suaves, logro una gran protección una visión clara sin molestias por el sol, por el viento ni por el agua. Las recomiendo, yo las uso para ciclismo de Ruta y MTB y en ambos van muy bien. La entrega fue en tiempo y tal como me lo habían ofrecido.”

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Posted 3 years ago

“Worst customer service ever. They make it extremely difficult to return something. They will not provide a shipping label, free or otherwise, and give vague instructions regarding customs fees. Will never do business with them again. Other european bicycling suppliers much more customer-service oriented.”

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Posted 3 years ago

“Ordered a shirt and it looked great. However, during the first ride I found out that you see all sweat spots, there are color differences. That is not the intention in my opinion. Had several e-mails with Siroko, but they maintain that it is part of it and are absolutely not customer friendly. A recommendation”

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Posted 3 years ago

“Very bad quality even at a discount price... owner of BX Squadra bib short (160€ on sold at 90€) is it wored out after 400k only. fabric is peeling off. Not an amazing confort anyway. stay away from their very bad products. Don't fall for their discount or low prices...”

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Posted 3 years ago

“what a bunch of bastards here. I have had my K3 sunglasses for more or 2 years now, and there is not even a scratch on them, even though the glasses have already been dropped several times”

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Posted 3 years ago

“They have nice shirts, but really bad quality. Hit a piece of Velcro and got damaged. No real service to do something about it, eventhough the shirt is used but just fitted. I wouldn’t recommend.”

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Posted 3 years ago

“Frames break when changing lenses. Really poor quality. Siroko didn't want to know. This is an obvious problem as it's all over forums.”

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Posted 3 years ago

“stylish but very poor build quality. Bought K3 with lens clip. When mounting the lensclip the glasses came out...”

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Posted 3 years ago

“Sad customer service. Zipper of my vest isn't working properly haven't used it. Wrote a email to ask for a return label. I was asked to take some pictures. So I did. After that I was asked to make a movie... Im not happy with this. Normally when something isn't working I would like to send it back instead of writing an other 2 emails with pictures and movies...”

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Posted 3 years ago

“Photocromic doesent work”

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Posted 3 years ago

“Had 2 pair of Siroko's. Few weeks ago one off them broke. Contacted Siroko and they gave me the option to chose a new pair. They shipped them the next day! Great customer service!”

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Posted 4 years ago

“Only buy if your after a cheap pair of glasses that look good but won't last. I bought a pair of dark grey k3 sunglasses with the yellow/red lenses. A also bought a photochromic lens as the discounts offered by siroko are very reasonable. All seemed well until I tried to change the lenses out and replace with a different pair. It is very difficult and requires an uncomfortably large amount of force to remove and reinsert lenses to point when I was worried about damaging the lens surface. After 5/10 minutes of trying, the tops of the lenses had been chipped as there was no other way of reinstalling the lenses without causing some minor damage. After this I accepted not to take out the fancy yellow lens until they were damaged enough that I'd throw it away. This, as it turns out is very very easy to do. Even the simple act of cleaning the lens after a ride with lens cleaner and a brand new cloth will result in fine scratches all over the lens surface front and back. The plastic itself feels cheap and brittle, to the point where just putting the glasses on would result in creaking and clicking from the frame. After 6 months my experience with these sunglasses came to an end this past weekend when I was about to tackle a ride, I went to put them on and they snapped under next to no pressure at all rendering them and the extra set of lenses I bought useless. These sunglasses do work, they are polarized and they do look good and with regular discounts, you could bag a bargain. If that's all your after then go for it. However, if you want a pair of reliable cycling glasses that won't brake or cause problem I'd invest in something a bit more expensive and go somewhere else.”

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Posted 5 years ago

“They made me happy by their fast responsive customer support. I had a problem with the glasses, they helped immediately. It's very nice.”

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Posted 5 years ago

“Bought a pair of the K3 The Cyclist. They shipped fast, and seemed like a good deal with good style. I also purchased 2 of the optional lenses (clear and yellow). For my first ride with them, I switched out the lenses using the directions. They required an unreasonable amount of force to be placed on the nose piece to get the lens to seat in the upper recess. The nose piece looks like VERY flimsy plastic. On the second ride, I had to change the lenses again, but this time (again following the instructions) the nose piece snapped right off. I had to glue the nose piece back on to finish my ride. I tried to get a warranty, as I only got ONE ride with these glasses before they broke (following their instructions for lens change-out). They denied the warranty, because the glasses had been modified (glued back together). Mind you, they broke BEFORE the glue, and the company was informed that they were only glued to safely finish a long distance ride. It's not like they would be able to fix them if they weren't glued. They just wanted an excuse not to stand behind their product. So, BEWARE! Don't buy these thinking that you can change the lenses. And consider them disposable, because they don't stand behind their products.”

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Posted 5 years ago

“DON'T BUY HERE. First; delivery is very late. Customer service does not respond. Returns only possible at high costs and they make the return-proces as difficult as can be (no order-conformation/no ordernumber etc.). SHAME”

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Posted 5 years ago

“Absolutely fantastic glasses. Great customer service. The quality of the product is incredible. I highly recommend purchasing Siroko glasses. I bought the K3.”

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Posted 5 years ago

“Gafas de maxima calidad! Super rapido el envió y muy comodas. A parte de unos diseños TOps.”

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Posted 6 years ago

“Order and payd but no sunglasses received No answer on emails and contact form.!! Also status order ( track and trace ) doesn’t work !!! Very bad service !”

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Posted 6 years ago

“Ordered and payded but still not reciveved my items after almost 1 month. No answere on my mail or there homepage Contact site.”

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Posted 6 years ago

SIROKO is rated 3.5 based on 381 reviews