“Go to Skechers outlet to buy shoes. Was told spring sale promotion going on and second pair was 50% off only to find out one of the pairs we chose were excluded from the sale. Felt like classic bait and switch scenario.”
“My golf shoe lining wore out in both heals after 14 months. Sent all pictures and sr no and they said too bad. Wore out way too early and the nubs on the bottom wore down too.
Will not buy sketchers again the service was insulting. They gave no reason I could not return in 2 years warranty claim.”
“I purchased a pair of slip ins and after a few months the inner fabric at the heel started to come apart. I shipped them back to Skechers on February29, 2024 via USPS tracking. They delivered the shoes to Skechers at 10:48 March 4, 2024. I heard nothing from them since. Today, April 4,2024 I spoke to customer service and was told that the folks at quality control said that the inside lining of the shoe falling apart was normal wear and tear. Really? They offered me a discount coupon for 35% and told me that's all they will do. Why would I want to pay for another pair of shoes that won't last? I was told by customer service that quality control makes the final decision for Skechers. I am beyond disappointed in Skechers and they have effectively made me a former customer.”
“What Sketchers. gym shoes wore them twice? The first time? I fell. I hurt myself pretty bad.The next time I fell a few weeks ago broke my nose. Got a brainbleed and stitches. I have hardwood floors and they stick to the hardwood Floors. don't buy them, please.”
“I won't buy another shoe from skechers had an issue with a return a regional manager was suppose to contact me never heard a word their customer commitment sucks they care nothing about their customers”
“Walking shoes shout 1-1/2 years old. Skechers SN 237145 Vigor. Mildly used. Falling apart. Fake leather uppers are cracking. Soon my toes will be poking out. No more Skechers for me.”
“I've been buying Sketchers for some time, mainly in Ireland. Recently, I purchased a pair of slip-ins, (aptly named) on vacation, in Lisbon (€100).
I slipped and fell heavily a few days later due to the total lack of grip in the rain on the typical white Portuguese street footpath tiles. The shoe sole pattern is totally different from previous purchases.
As an EU citizen, purchasing in the EU, I was amazed to discover that Sketchers support is UK based.
Awaiting response, March 2024”
“I've worn Sketchers for years never ever had a problem. Until the last 2 times. First time I thought I had just got a bad pair the sole came unglued. So I got another pair and the seams came undone on these ones. What the heck Sketchers?”
“I bought skechers sandal FOMMIES-COUNTRY DNA , after 7 months it shrunk
from 9 number to 8 or 7 . company told there is no warranty after 3 months.
shoes/sandal can expand , how can shrunk ? .”
“While the Sketchers feel comfortable in the store, the 3 pairs I have bought ended up being overpriced junk.
They all fall apart and change shape in the sole so badly that that should be called slippers!”
“Tried to redeem the discount jumped through all the hoops still no discount customer service was closed char was no help guess I will have to call them during business hours which should be everyday but isn't won't order from them again”
“Worst quality shoes. Don't buy shoes from Skechers. We did and the shoes were awful and fell apart after a few weeks. Skechers refused a refund.
Customer services are also unhelpful. Lots of reviews saying the same so definitely a manufacturing issue.”
“I am a regular customer of Skechers shoes few months back I have brought app 6k go walk but within few months the in soul of both the shoes ripped off. when I when a complaint the answer was standard that this it is not a manufacturing defect.”
“Company is cheating customers. Bought a shoe @10k and got damaged in 4 months no one is listening to it. Neither in the shop nor on customer care. Am a user since last 10 years. But from now onwards won’t trust sketchers. Thanks”
“Hands down the worst website for attire on the web. Does not navigate properly from list to item page, always starts from beginning. Annoying as hell. The site goes down while your using it and doesn't even save your cart. Also, the filters are just plain stupid and cookie cutter.. YOURE LOSING MILLIONS SKECHERS. I tried to buy 3 prs today and just got fed up and left the site.”
“I ordered online, and can not get a straight answer as to where they are at with my order. Can't get to talk to customer service! I ordered two weeks ago and still have no tracking number. Very dissatisfied with their online ordering service. Sketchers you can do better! Issue start at the top so may e it is time to make some changes!”
“I will never order online from Skechers, why ?
Because the service is bad, order takes to long to receive but the take your payment immediately but make you wait over a week before processing and even longer to receive in mail. I’m disappointed with their online service.
No credit card returns either, only a credit to use with them . Bad service”
