“Sketchers didn’t may be happy - bought a pair due to believing their shoe was a slip on! And btw I’m trying to write a review - yet an upload of a photo is impossible!!! Never written a bad review in my life btw”
“Poor customer service. Order was canceled without any notice and payment was not refunded. Wait a long time on the phone to finally get connected to the customer service. The Sketcher's representative answered with a sleepy voice in the middle of day and offered no help.”
“have purchased Skechers shoes MRP 3999. Only second day my shoes torn from toe area which is un expected.
Customer care denied for replacement.
Very poor product and pathetic customer service 😔”
“I have purchased sketchers 2 different times. The the soles delaminated within 2 months. The second pair lasted a week before the leather on the toe developed a hole. Don't waste your money.”
“I bought a pair of step ins, which I love but the bottom of the sole is now totally smooth. When I bought them, they had a wavy bottom. Very disappointing. I have numerous styles n there's a difference in memory foam for sure”
“Bought a pair of the slip in's for my granddaughter.. The whole sole came loose and the tops still looks brand new.. This is crazy..Not a bad experience but a bad no good pair of shoes..Who are these people that's making these worthless shoes? If you know please enlightened the rest of the world.. Sorry didn't take pictures..The shoes are NO GOOD..THEY CAN HAVE THEM BACK AT ANY TIME..”
“I bought a pair of the Skechers Men's Relment-Pelmo Hiking Boots about a year ago, and the laces on those boots were nice and long and can lace all the way up to the top. I just bought a new pair of the same model, and the laces are not even long enough to lace all the way up. Why is Skechers trying to save a penny while inconveniencing customers by selling a product that really doesn't function well enough? I will be returning these and will no longer buy Skechers products.”
“I bought a pair of workout walker....the laces are pathetic.....every time u run or wallk it opens....I don't know what material is used for Makin it....I bought it from the outlet in sharaba nagar ludhiana....I paid so much....but it's a waste”
“Order keeps getting denied. Bank notified & says it’s on Skechers end. Called customer service 4 or 5 times & they are too lazy to help. How hard is it to order a gift card???”
“Audhora was amazing today when I went to exchange with no receipt boots for my brother. A very kind and knowledgeable employee. May was equally nice and helpful. Great job ladies! I’ll be back to shop due to your exemplary customer service!”
“I purchased a several pairs of Skechers shoes at my local Skechers store inside the Arcadia Mall this past September 2, 2024. Overall, I have been happy with my purchase as the easy slip-on design is something I need due my restricted ability to bend down to tie shoe laces since having had major spine fusion surgery. Unfortunately, one of the shoes is defective in that the sole detached from the upper part of the shoe (see picture attached). I called the store manager, David, where I purchased the shoes to request a replacement pair of shoes. He said he cannot do this unless instructed by Skechers’ customer service department, and that I must call them to initiate the process. He gave me the phone number to call directly. I called and spoke with a representative who sounded like a young female. She emailed me instructions for me to return the shoes to Skechers’ “quality assurance” department where they would in turn inspect the shoes to determine if indeed they are defective, and they would then notify me of their findings. Not sure if they would replace the defective shoes, refund my money, or whatever else they may decide.
Interestingly, the first part of the email received from Skechers clearly states “Typically, we suggest working with the original place of purchase towards a replacement or credit. Usually they are able to assist on the spot and send any defective items to our Quality Assurance Department.” So, why can I not just bring the shoes back to the store where I purchased them and get the matter resolved there and then without making me jump through hoops for something so simple???
As a business owner myself for over 35 years and having dealt with many situations of encountering defective merchandise purchased from other companies, the standard policy of most companies is to stand behind their product and to assure customer satisfaction by whatever reasonable means necessary, typically exchanging the defective item or refunding my money on the spot. Never to inconvenience the customer when a clear product defect or malfunction is encountered. However, Skechers apparently does not subscribe to this professional business standard. I find this most disappointing and causes me to never again want to purchase their products and to let the rest of the world know how little Skechers cares about maintaining a good relationship with their customers. This is not at all satisfactory.”
“Golf shoes be aware that Skechers do not do replacement for gleats they just don’t supply them get them on line SHAME ON YOU just interested it taking your money not bothered about customer service .”
“I bought one of the new Step-In winter boots. Fit great and felt nice and fuzzy. Wore them for the first time on my normal 2 mile dog walk this morning. It was not real cold at 29 with no wind and no standing snow to walk in. But my toes were cold within the first 1/2 mile. My other boots keep me warm at this temp and I have a variety. Never did warm up during the walk. But they will be great for short trips to the mailbox or in and out of stores.”
“I have many times almost fallen in my Skechers, the soles on the bottom stick to certain floors in the stores. In fact I did fall this afternoon in the same store on the floor. I have really hurt my right arm and shoulder and two fingers on my right hand are numb. They are very comfy to walk in but not on certain floors as I said. I won’t be buying anymore.”
“I have purchased two pairs of slip in shoes and love them. I am now looking for another pair and in looking at the website I see that the style has changed. There are many different selections but they have decided it's a good idea to put several holes on the bottom part of the shoe on every single style! WHY? It's so ugly and will become a real problem to keep clean. I won't be buying these anymore until they have better choices.”
“shopping skechers in ELLENTON, Florida outlet worst experience!
skechers sneakers all run smaller than real measurements my wife has had her foot sized in 3 different shoe stores all 3 came up with SAME SIZE 8
Went to Skechers for buy one get 2nd 50% off
since she knows her size she grabbed 2 pairs size 8 quickly tried them paid we left
However, walking for 2 minutes in store isnt long enough After wearing for few hours her feet hurt We return to store exchange one pair for 9's end of story w/that sneaker but, 2nd one they had 8, and 8.5 NO 9's she tried 8.5 hoping that might work
NOPE need size 9 told they will order call tomorrow just called told NO 9's came in I asked when will you get them? Now manager said wife has to order on line - WOW, different story then told when originally bought them & on 1st return AND told she'll LOSE the 50% discount on 2nd pair. I asked WHY cant you simply order size 9 your 8's arent true to size. Few different versions of how she "has to order on line"
I stopped buying skechers (10 years ago)when they raised their prices
I've always thought they were good cheap sneakers today they charge ridiculous money for Chinese Garbage, sizes are all off that's all over internet and as you can see their Feedback is 2 stars
STAY AWAY BAD SEVICE BAD PRODUCT”
“On 12/2/24 @7:15 pm I walked into the sketcher shoe store on Howe rd. Cuyahoga Falls Ohio, and was left wondering what happened to customer service?!!! The two ladys and representatives,the only people in the store at the time, gave a hearty hello! I said hi back and made a straight line to the restroom. I was in the family dollar store next door, and their customer bathroom was out of order. Parish the thought of opening the employee restroom up till repaired. So I was told the Sketchers has a restroom. I'm 61 and often when it is time to go, I have very little time to find a restroom!!! The restroom in the Sketchers was locked. I'm very disgusted at this point, and when I asked if there was a key? They stated only if you buy something! I am not afforded the comon curtesy or decency to use a restroom at a great time of need!!!! I thought they were half kidding. I said SEREOUSLY?! They said, Only if you buy something! So this is how SKETCHERS treats people?!!! I'll never go back again. I own two pair of archfits, they are in the trash!!!”
