“I recently purchased a pair of Skechers shoes from your store at Lulu Mall, Lucknow. Unfortunately, my experience with this product has been quite disappointing.
After wearing the shoes, I developed cuts on my foot, making walking uncomfortable and affecting my daily activities. I also noticed that the model I purchased was advertised to have extra cushioning support, but the pair I received lacks this feature.
I have been reaching out since 4th February 2025, but I have not received any solution yet. This delay has added to the inconvenience, and I request an urgent resolution at the earliest.”
“I bought a pair of their slops, found them to be comfortable and well worth wearing HOWEVER the tongue, the maternal part that goes between the big toe broke off without any warning. Almost zero wear and virtually brand new.
Emailed customer care however no solution, very disappointed and will not purchase their shoes any longer.”
“2 of the last 4 pairs I purchased from Skechers have had sole detached. This is done with just normal walking from a 70 plus old man.
Attempted to work with them so far response not acceptable
Steven N Florida”
“I returned a pair of sneakers that cause bleeding blisters on my toes. This was because the vinyl or plastic material used to make the sneakers was so stiff it cut into my toes whenever I took a step. I immediately boxed up the shoes and wrap them exactly as I received them with all internal tissue and foot forms etc. I tracked the return and found out get yours had the sneakers for over a week but didn't contact me about a refund. When I called, I found out Skechers refused to give me a refund, claiming the sneakers were "slightly worn". When I explained the sneakers were defective, they would not change their decision and still refuse to give me my money.”
“Dont buy sketchers anymoreeee!!!!!! There is no warranty if you have an issue. I bought a pair of shoes and after 3 weeks the leather inside becomes to shred like I was wearing it for 1 year. Very bad quality!!”
“These shoes at first appeared to be
slip-in shoes. They are NOT slip-in. I have to tug on the loop at the top of the heel to get it on.
I did not use these shoes when I first received them. Now, 6 months later, I have discovered that I can not get them on easily.
I am in my 70s and bought these so I could slip them on quickly, and not have to sit down or bend over to get them on. What a disappointment.
When I shopped for them online, I searched for slip-on/slip-in shoes, and they popped up in that category.
It appears that Sketchers Go Walk 7 shoes are slip-ins, but that is not the case.
I have only worn these shoes a couple of times, and won't wear them again. I will be buying a shoe brand that is a guaranteed hands free slip-in shoe.”
“Received sneaker with broken lace.
Asked for new lace to be sent. They don't do that. Wanted me to return sneakers..... Pain in the butt.
I'll buy my sneakers from someone else that has better customer service.”
“Bad customer service!
My daughter's toe was bleeding at work because of The Skechers slip on shoe had a hard spot near the pinky toe and Rubbed it raw enough for her toe to Bleed! Tey didn't want to do anything about it. But send the shoe back and then what!? I don't want another Pair. Just a refund.
They were Rude at Customer service!!”
“Have a pair of Snickers( sketchers sport memory foam) for about a month they're fall apart . Unfortunately I'm not able to add a picture to it very disappointed.”
“I just had TWO of the WORST CUSTOMER EXPERIENCES with the store manager at the Hylan drive store ( # 00862) in Henrietta Ny- I purchased a pair of boots on a gift card I received n noticed later on that they over charged me $15.- I went back to the store where SUPPOSEDLY a employee there refunded me $15 on my gift card- I hav both receipts- when I checked my gift card balance the $15 was never put back on the gift card!! Today 1/25/25 I called the store n talked to the manager about this- before she hung up on me she said “not my problem” so I went back to the store to try to resolve this issue- the store manager was SO RUDE TO ME- when I asked her what her name was she told me her name was F—K and walked away to the back of the store and never returned! I will not only write this terrible review but I will tell EVERYONE I KNOW about my TERRIBLE EXPERIENCES with this manager- I will also b calling the corporate office to complain but I don’t really expect any response from them either- they just don’t seem to care about customer satisfaction AT ALL”
“Have had a pair of slip-ins for less than a year are rarely use them. The material at the back has separated from the plastic piece on both of them. Not impressed and will not buy another pair.”
“My Skechers hiking boot is defective. It has fallen apart, from it sole on the inner side. I went to the Rowland Heights location. The cashier called a manager (Maria). She said no you need a receipt. I informed her I used my membership and my credit card. She replied go into your account and find the receipt. So I did and she said it's been move than 90 days. So I can't help you. I asked to speak to the store manager (Jennifer) and explained that is the policy. I replied you can't be serious these boots didn't last six months. (I do use these boots four days a week for two hours walking a trail.)That's eighty dollars wasted. I won't be shopping for any more Skechers.”
“Very bad. We were the only customers on the shop on Sunday 12th at app 3pm.
No acknowledgement from the 2 staff who were at the deck. After closing the shoes we waited for the sales assistant. No luck.
We walked to the counter and asked for the size to try. Service was provided but we were not welcome.
Poor training and lack of respect.”
“Both pair of new shoes soles are pulling apart. Come on folks both pairs! Looks like you used Elmer’s glue. I think maybe you guys are slipping. Friends have mentioned the same thing about their experience with your shoes. Good money down the toilet!!!”
“Their "wide" shoes are not wide anymore. Used to buy their wide fit shoes all the time. They obviously changed the design. The new ones aren't even close to the size of the old ones.”
“WORST SERVICE EVER As a fairly new store in Norman,sure would have thought the "Skechers"name would have been better, I will NEVER step foot in thar store again”
