SLRHut Reviews

Name: SLRHut
Rating: 4.17

4.2 Rating 300 Reviews

80 %

of reviewers recommend SLRHut

Company Reviews

Questions

Metrics

4.2

Based on 300 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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SLRHut 1 star review on 9th December 2021

Matthew G Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery but didnt get everything advertised in the bundle, emailed with my query but had no reply in over a week, still waiting, poor after sales service, what a shame.”

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Posted 6 years ago

“Great value, fast delivery. Really pleased.”

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Posted 6 years ago

“Great customer service, Speedy delivery. Hassel Free”

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Posted 6 years ago

“product as ordered; delivery within timescale. (H1 only)”

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Posted 6 years ago

“Placed an order in plenty of time with express delivery for my daughters Birthday. Camera did not arrived in the 2 or 3 days. Called them, only to be told they did not have it in stock. They did not bother to tell me this when ordering. Offered an upgrade at a discounted price which I accepted. Later I checked the model they offered and it was cheaper on the website than my actual order, so not an upgrade at the discounted price told. Still waiting for the camera so no present for my daughter on her Birthday.I emailed them to confirm the discounted offer but I am being ignored. I will never use this company again, the savings are not worth the crappy service and being ignored. I will be contacting my credit card company in the morning.”

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Posted 6 years ago

“Really good value for money, brilliant delivery service, the lens I odered came in time for our holiday. Great service all round. Really easy to track the FedEx delivery so I could arrange to tale the parcel.”

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Posted 6 years ago

“Prompt handling, quick delivery. Though the fedex package was open and there was no User manual .”

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Posted 6 years ago

“Good product, good price, speedy delivery.”

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Posted 6 years ago

“Very quick and responsive. Very friendly on the phone too.”

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Posted 6 years ago

“Received my order quickly and in perfect order. Thanks.”

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Posted 6 years ago

“Great deals and speedy delivery!”

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Posted 6 years ago

“Must admit I panicked after ordering and paying extra for the three day delivery time slot when I received three emails in one day saying they had tried to phone me, (which they hadn't) and for me to ring them to confirm order. Not sure why you have to ring to confirm you want the item shipping out when you have already paid for it along with postage although they did try & sell me other items to accompany the new camera. Was delighted & relieved to receive my camera after reading bad feedback after I had ordered and it was packaged well and very good value so other than the messing about phoning through to confirm, I would use them again. Thank you.”

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Posted 6 years ago

“Lens arrived within a few days of ordering. Good packaging. Very pleased with service.”

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Posted 6 years ago

“Ordered on a whim, only to read alot of 'dodgy' reviews afterwards. When I finally got through to an American chap who was extremely rude in customer services, I was told the order would take 2 days to process...but my package arrived 3 days later by fed ex. Despite everything, the camera arrived with a UK adaptor and working perfectly. I can't help being really pleased with my purchase and would definitely use/recommend them again! Shame about the customer services though.”

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Posted 6 years ago

“a very good price a very quick delivery from outside the UK. quicker than quite a few mainland companies after ordering I had a few doubts when I could only find a few very old reviews but there was no need to worry first class company and product Thank You Kev”

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Posted 6 years ago

“Good price and product. FedEx didn’t deliver to neighbour as requested so l had a 70 mile round trip to the depot, as l was going on holiday the next day. Camera is getting good use on the holiday.”

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Posted 6 years ago

“Great prices & Fast delivery considering item was despatched from USA. security seal on package was broken on arrival but that may have be down to customs checks? Otherwise all good, Many Thanks guys. Second purchase from SLRHut & no problems so far with the service. Thumbs Up!”

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Posted 6 years ago

“Easy to use and fast service. Good prices also.”

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Posted 6 years ago

“Good service and good price”

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Posted 6 years ago

“The camera is excellent as was the advice and help over the phone. But I paid £20 for 2-3 day delivery and received the package after 6 days (or 4 if you only count working days). I have been promised a refund, but so far that has not materialised. I will be chasing this. If it wasn't for that I would have given a 5 star rating.”

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Posted 6 years ago

SLRHut is rated 4.2 based on 300 reviews