Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.31

3.3 Rating 259 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

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3.3

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Terrible practices. Bought a £250 PS4. Less than one week later it went faulty, fault was intermittent losing of WiFi, rendering the unit unreliable and not fir=t for games. Returned to Smyths where they said they need to test it. They tested it for a hour and said nothing wrong. Despite trying to explain what the fault was and that it was intermittent, they simply did not want to know. I am out of pocket by £250 for a week old useless black plastic box. Seems I have to do all the chasing around to Sony direct. WILL NEVER SHOP HERE AGAIN. Do not buy electronic items from this store.”

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Posted 4 years ago

“Would never advice you to buy frim smyths..TERRIBLE customer service.wanted to return an item after 2 days.But no returns if item has been opened!!!! Than customer service....!! They need help and a lesson on manners.”

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Posted 4 years ago

“Do not shop at Ipswich store, if anything is broken or missing , thay dont care and you will end up with nothing, staff very rude. If I had of read all there review's before my purchases, I would of never of gone there in first place, most of the reviews are bad .”

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Posted 4 years ago

“Brought a cott mattress IPSWICH STORE was damaged but refused to refund and acused me of damage! Manager was very rude and asked me to leave store. Then he threw the un-protected matress onto the carpark floor and said its yours do what you want with it.”

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Posted 4 years ago

“Bought a cot mattress which had a slight rip in the corner but we was happy to take it as it was still sealed, when we found out it was the wrong size we tried to return but they wouldn't except the unopened mattress”

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Posted 4 years ago

“Ordered a wooden toy for my son was so happy with the quality and price.”

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Posted 4 years ago

“I used to buy my console games from game at a silly price then saw smyths do it cheaper if you collect. The stores are great and the staff are kind and helpful and there’s some great deals as well”

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Posted 4 years ago

“WORST STORE WITH TERRIBLE PRODUCTS AND… WORST STORE WITH TERRIBLE PRODUCTS AND CUSTOMER SERVICE!!!! AVOID...AVOID... Bought a boxing punch bag for my son.Opened it used it for 2 days.It was not suitable for my 8yr old.I emailed them.No response for 2 weeks than got a reply ..No returns if the item has been opened!!!TRY to avoid smythstoys.AND PASS THE WORD!!!”

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Posted 4 years ago

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Posted 4 years ago

“My experience was amazing in store they helped in every way”

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Posted 4 years ago

“Quick and efficient click & collect order process, however, on collecting order, one of which was a large box, there were no trolleys available or staff to help with carry-to-car ... apart from the three chatting outside the shop. The employee checking out orders was offhand and completely disinterested in my dilemma. Another small item ordered was a Skipper (Barbie) "pot luck" set. I realise pot-luck is a risk but see now how you use this to clear unwanted stock as the item I got wasn't even featured in the selection shown on-line. I will be taking it back as soon as I can. Altogether a very unsatisfactory shopping experience.”

Helpful Report

Posted 4 years ago

“I ordered a nintendo switch online. After paying I received the message "Sorry, something seems to have gone wrong. Please do not try to place order again. Please email our dedicated Customer Support Team at callbacksmythstoys.com to confirm your order.” The reply email said they cancelled the payment and asked me to try order again, contrary to the error message which told me do not order again and to contact them to confirm the order. Except the item is now out of stock. This also lost me an opportunity to buy at another store which was also in stock at same time and now out of stock.”

Helpful Report

Posted 4 years ago

“None of the products are available online. But they advise to do store collection then there is a message advising all stores are closed. Extremely poor organisation and management of the website. Amateurs.”

Helpful Report

Posted 4 years ago

“Waited 3 weeks for a pre-ordered Nintendo switch only to have it cancelled for no actual reason. Still waiting for my refund. DO NOT BUY FROM THERE.”

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Posted 4 years ago

“Accepted an order for a console then decided they could not fulfil the order because they had no stock. I wouldn't mind if this was a simple error and they apologised but they send out a cancellation order without explanation full of bs lies about your address being at fault etc I note I was one of many today poor organisation and stock control evident”

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Posted 4 years ago

“SmythsToys have been fantastic considering the Covid 19 crisis. They were able to re-direct my package efficiently for me at no extra cost. Thank you so much Pamela at Customer Services and Caitlin the driver, it's so appreciated at this especially difficult time.”

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Posted 4 years ago

“Refused entry today at Newry store, as apparently I need my parent despite being 16 and I didn’t even attempt to buy any thing. Disgrace, I will not be back, I’ll buy my Xbox games elsewhere.”

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Posted 4 years ago

“bought a wireless ps4 controller from their doncaster store, the microphone socket broke after 3 weeks of use, it was part of my boys xmas presents and i didn't take it back at the time because i couldn't find the receipt, fast forward to march and i found the receipt in some paperwork and tried to get it replaced under guarantee, the controller is in perfect condition apart from the microphone socket has broken away inside, they refuse to replace it saying it has been misused and i have had it for longer than 30 days, beware of this store people, they don't do consumer rights here.”

Helpful Report

Posted 4 years ago

“Just been to your Wigan store for car seat and the young man that served us (Nathan) was excellent, his customer service is excellent his knowledge of car seats excellent, nothing too much trouble for him, this is the second time he’s served me with car seat, i would recommend him to anyone, excellent service,”

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Posted 4 years ago

“Went to Birstall store to exchange my granddaughter's kiddizoom camera as the SD card won't stay in. Got there and they're out of stock, no problem I said could you inform me when back in stock and save me one . No we can't was the answer you'll just have to look on Web site to see when there back in then hope we've got one left when you call. Wow even customer service was no better.”

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Posted 5 years ago

Smyths Toys Superstores is rated 3.3 based on 259 reviews