Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.34

3.3 Rating 256 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

Company Reviews

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Metrics

3.3

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used smyths for Christmas. I do click and collect to be on the safe side as it was a week before Christmas. Click and collect was easy and simple to use and il be doing this for birthdays and Christmases to come!”

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Posted 4 years ago

“My order was dispatched very promptly. However, the courier company YODEL, were horrendous, said the parcel was delivered and signed for, even when I tracked the courier and he never came within a 10mile radius of my house. YODEL opened an investigation but said my 7 yr olds Christmas present wouldn’t arrive before Christmas because I’d signed for it when I hadn’t. Contacted Smyths customer service, who were very upstanding and they sent a replacement toy the next day, so my son had presents to open on Christmas Day. They are possibly the best customer service department I have dealt with and eased my worries. I WILL 100% continue to shop with Smyths Toy store, due to the fact of how nice and helpful the ladies in the store and customer service (Sinead) were. An A-star company. Thanks Peter”

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Posted 4 years ago

“Oh dear Aylesbury! Went into store to exchange an item. It was over the time allowed but thought they may overlook it as not looking for a refund. The first gentleman saw was very nice and said to go and find what I would like to exchange for, so I did this. However, when it came to the exchange, it all went wrong. I had received a discount when buying the item. I was passed over to a not so pleasant lady (who I assume was the duty manager) who said in no uncertain terms that I could only exchange for that discounted amount! This would mean the store would profit from my return, as would still be able to sell for the original selling price. She agreed that this was correct, in her very patronising manner. She was not willing to discuss this and allowed me to leave the store a very disgruntled customer. This made me so cross, I would have understood if she had simply not been able to do anything and been a nice person about it. Good customer service is invaluable. I realise if I’d just turned up without a receipt, it would have been a lot simpler. I will not be returning to the store and will try to ensure others avoid it too! What a shame, a new store too, you might have thought they’d make an effort to look after customers.”

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Posted 4 years ago

“Spent over £300 at THIS new Portsmouth toy store whilst at the till the lady serving me was very customer friendly her name badge was Debbie then BOOM! all of sudden this female manager starting screaming & shouting at the lady serving me.. WOW! in shock at the unprofessional Hitler like attitude this disgusting female manager displayed in public to one of her members of staff.. She looked drunk or of her head on DRUGS this was all in front of my 2 grandchildren aswell.. Not HAPPY.. @AskSmythsToys #smythstoysportsmouth”

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Posted 5 years ago

“Everytime I've been to smyths they always deliver and good quality products I use them every year as they are the best around in my eyes! Helpful and very friendly staff”

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Posted 5 years ago

“1 star NOT deserved but had to click on this to leave review. Bought a buggy online pick up at Meadowhall store. I politely asked if he could take it out of the packaging as I was holding a 2yr olds hand, my plan being to use buggy to then look in store for other items. The reply I rudely got from the assistant was’ it that so we have to get rid of the packing’ to which I replied‘yes’ Told him not to bother and took the buggy IN THE BOX and left the store. Reading other reviews I can see now that this is rudeness is the norm for Smyths staff and should be expected. Needless to say I will not be returning!”

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Posted 5 years ago

“Had to return ps4 headset, was faulty. Dealt with an absolute gentleman, he tested the headphones, agreed they weren’t right and supplied us with new set, talking to the kid and myself pleasantly the whole time, if only all customers servers were as pleasant”

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Posted 5 years ago

“Offered Xbox on interest free credit, when the credit was approved they refused to give me the Xbox, they have fobbed me off to the credit company, told me to come and wait around in store again to see if they can let me have it this time. Don’t answer the phone very often, the manager has not called me back even tho I was told 2 managers were on shift and one of them would. So I’m left with £600 credit for all access Xbox console and I have no console, no resolution and no call back from a manager. The credit was approved by Klarna within 2 minutes of applying, the credit company are great, Smyths Toys are not!! Go buy your xmas presents somewhere else, I will be.”

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Posted 5 years ago

“Not even one star , It’s a cheap and nasty store who ripp Parants. Of Please don’t waste your Christmas money on them. All their staff fake the good reviews on the site”

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Posted 5 years ago

“Great offer on the Crayola 3 for 2, fast delivery and packages very well.”

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Posted 5 years ago

“I forget buy my children’s toys from SMYTHS not only do they have great choices of all different toys for all rages but their prices are great too. Their staff customer service is amazing and should be looked at too love this toy shop.”

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Posted 5 years ago

“I sent an email to ask if they would accept a gift voucher from Lego got a reply to say I would get a reply in 48hours then I go another email asking to send my receipt to returns I don’t want to return anything just ask a question the customer service must be great don’t anybody read the properly I give 1 Star but is would not.”

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Posted 5 years ago

“Disgusting disgusting disgusting store manager called Martian from Stockton-on-Tees, store near the range robbed my child of his birthday money, with a faulty toy, a toy my son has not used to the the faults. And they our saying it’s not a manufacturing fault when it clearly is they are that desperate now to save the store they are selling kids low low disgusting quality faulty toys to us customer service will side with the manger when they are in the wrong over faulty toys The customer service is disgusting the worst I have ever seen Please I urge Parants to read all the bad disgusting reviews with Parants and kids who have been robbed from this store on trust pilot review site Yes it’s true its all the workers put up the good reviews to save the store from giong under, while ripping Parants off in the process”

Helpful Report

Posted 5 years ago

“Dear Smyth Toys, I just visited your store in Ecublens Switzerland and I had an horrible customer experience. First, I showed up 5 minutes before closing but your employees were so in a rush to close that the entrance was already blocked. The cashier didn’t want to let me in, I had to explain that it was still in opening hours for her to let me pass. Once I got to the area to pick up the toy, three employees were following me, telling me that they were closing and pressuring me to leave so I did, without the gift i came to buy. Your employees don’t care about customer, don’t care about additional sales and certainly don’t care about you as an employer. All they cared about was to get out of work. Perhaps it’s time for you to review your training program, hiring program or management team. Anyways, the decision is yours, mine will be to shop somewhere else. Kindly, A disappointed customer!”

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Posted 5 years ago

“First time buying from smyths online. Site was very easy to navigate and order from. Delivery was free and super fast in under 24 hours. Would not hesitate to use again.”

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Posted 5 years ago

“I brought this trike Bentley in good faith costing £229 for my 18 month old son ... not cheap therefore expecting high standard of workman ship ... when for the FIRST TIME pushing my son in it the handle to steer broke .. therefore all the steering mechanism,went , as this is all done through the long handle .. near miss a very serious accident with my son .. this is a heath and safety issue .. therefore I want a full refund ... this was brought from WATFORD branch and the Manager was not all all helpful with this issue .. I’m very disappointed with the customer service from Smyths I want to warn new customers of there policy and standards which is none existence”

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Posted 5 years ago

“Absolutely fantastic all the great offers they had on for Christmas!”

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Posted 5 years ago

“Very good service as always”

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Posted 5 years ago

“Have used Smyths toys in the past without issue, however, when visiting their Kirkstall store in Leeds I was told the bike I was purchasing for my son's birthday, could not be built (even though they advertise the service for a £5 fee and the cashier I spoke to also recommended it) and unless there was one already built in the back, I wouldn't be able to have it that day...why bother offering the service if your lazy staff can't be bothered to do their job. The ONE person who could build the bikes was stood chatting on the shop floor, not very professional, and then was followed into the warehouse by the young lady he had been talking to while we were left waiting for him to return. Nearly 10 minutes later, we were informed that he didn't have one 'made up' so unless we were prepared to take the bike in it's box to build at home, there was 'no way' we could have it on the day. Given we had no choice in the matter, we took the boxed bike home, only to find we needed extra allen keys and screwdrivers that we did not have in order to build it! I am disgusted with the bad attitude and poor service received at Smyths and will shop at Halfords for a bike for my other sons birthday in June, at least I know I will have a assembled bike to take home - what a farce, won't go here again.”

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Posted 5 years ago

“Always use them for my childs toys, brilliant selection and pretty much always the cheapest”

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Posted 5 years ago

Smyths Toys Superstores is rated 3.3 based on 256 reviews