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Smyths Toys Superstores Reviews

3.3 Rating 256 Reviews
59 %
of reviewers recommend Smyths Toys Superstores
3.3
Based on 256 reviews
Shipping & Delivery
Delivery Methods
Courier
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022
Dave Hardman
Smyths Toys Superstores 1 star review on 28th June 2022
Sorina
Smyths Toys Superstores 1 star review on 20th April 2021
Mrs L Bullivant
Smyths Toys Superstores 1 star review on 20th April 2021
Mrs L Bullivant
Anonymous
Anonymous  // 01/01/2019
Easy online ordering at best prices
Helpful Report
Posted 6 years ago
Very clear website with good offers for kids toys and video games. Confirmation email with tracking was simple to follow. Quick delivery
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Posted 6 years ago
Were the cheapest for what i wanted and delivered the next day no fuss.
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Posted 6 years ago
Got Christmas toys sent fast
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Posted 6 years ago
My order arrived the next day despite stating it would take longer...I was delighted.
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Posted 6 years ago
Had what I wanted for click and collect
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Posted 6 years ago
Plenty of wide ranging stock at reasonable prices. Spacious store.
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Posted 6 years ago
Excellent website. Easy to correct a delivery address.
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Posted 6 years ago
Let down by bad choice of courier! Item never arrived. Courier stated they hadn't received it. Choice of spending an hour on the phone or waiting 2 days for a response to resolve the matter. When they found the item had been lost, I had the choice of driving an hour in either direction to the nearest store to collect an item I had ordered weeks before. Managed to get £5 back as a good will gesture. Spent far more than that in fuel. I think it's time they re-thought out their courier choices!
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Posted 6 years ago
Very good stock and good prices
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Posted 6 years ago
Very helpful staff, very well laid out and clean and tidy, plenty of staff around to assist of needed and not just told where the items were we wanted, but taken to the items, which was nice.
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Posted 6 years ago
They cancelled my order as I had to collect it in two days which wasn't convient with my working hours that week which did not seem very good customer service.
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Posted 6 years ago
Really good prices and very happy with our products
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Posted 6 years ago
Brilliant prices. Amazing choice of toys.
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Posted 6 years ago
Very happy kept up to date with stock going to have one very happy girl on Christmas
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Posted 6 years ago
Great layout in shop and had what I was looking for
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Posted 6 years ago
Very good an easy site to ure an very helpfull when u go to collect ure item
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Posted 6 years ago
I ordered and straight away got confirmations and within 10 minutes my items where ready for collection
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Posted 7 years ago
Exellent service
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Posted 7 years ago
Order was read 3xactly when they said it would be.
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Posted 7 years ago
Smyths Toys Superstores is rated 3.3 based on 256 reviews