Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.31

3.3 Rating 259 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

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Metrics

3.3

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Star Wars remote control toy for my grandson,flew for about 10 minutes,could not re-charge the batteries,completely dead.Contacted Smyths who advised we return for inspection to determine if fault was repairable or damaged by us.Refunded price paid as the item was at fault,not just ours but numerous other customer.Bad toy but excellent result.”

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Posted 6 years ago

“Great online bargains, PayPal secure payment and prompt delivery I would definately recommend shopping with Smyths online”

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Posted 7 years ago

“Good quality products and excellent delivery service. Would definitely use their online service again.”

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Posted 7 years ago

“Easy online ordering at best prices”

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Posted 7 years ago

“Very clear website with good offers for kids toys and video games. Confirmation email with tracking was simple to follow. Quick delivery”

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Posted 7 years ago

“Were the cheapest for what i wanted and delivered the next day no fuss.”

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Posted 7 years ago

“Got Christmas toys sent fast”

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Posted 7 years ago

“My order arrived the next day despite stating it would take longer...I was delighted.”

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Posted 7 years ago

“Had what I wanted for click and collect”

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Posted 7 years ago

“Plenty of wide ranging stock at reasonable prices. Spacious store.”

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Posted 7 years ago

“Excellent website. Easy to correct a delivery address.”

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Posted 7 years ago

“Let down by bad choice of courier! Item never arrived. Courier stated they hadn't received it. Choice of spending an hour on the phone or waiting 2 days for a response to resolve the matter. When they found the item had been lost, I had the choice of driving an hour in either direction to the nearest store to collect an item I had ordered weeks before. Managed to get £5 back as a good will gesture. Spent far more than that in fuel. I think it's time they re-thought out their courier choices!”

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Posted 7 years ago

“Very good stock and good prices”

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Posted 7 years ago

“Very helpful staff, very well laid out and clean and tidy, plenty of staff around to assist of needed and not just told where the items were we wanted, but taken to the items, which was nice.”

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Posted 7 years ago

“They cancelled my order as I had to collect it in two days which wasn't convient with my working hours that week which did not seem very good customer service.”

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Posted 7 years ago

“Really good prices and very happy with our products”

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Posted 7 years ago

“Brilliant prices. Amazing choice of toys.”

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Posted 7 years ago

“Very happy kept up to date with stock going to have one very happy girl on Christmas”

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Posted 7 years ago

“Great layout in shop and had what I was looking for”

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Posted 7 years ago

“Very good an easy site to ure an very helpfull when u go to collect ure item”

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Posted 7 years ago

Smyths Toys Superstores is rated 3.3 based on 259 reviews