Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.34

3.3 Rating 256 Reviews

59 %

of reviewers recommend Smyths Toys Superstores

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Metrics

3.3

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022

Dave Hardman

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a toy Henry Hoover as a Christmas gift. When we opened it we could tell it had already been opened and returned as it had scuff marks and missing packaging. It didn’t work as advertised and falls apart, so we tried to return it. Smyths refused to refund us due to us having opened it, despite being happy to sell us an opened and returned product in the first place. When we pointed this out the cashier shook her head, essentially calling us liars. The woman at the till was very slow and spacey. She insisted on testing the product but she was very slow to do this. She put it together wrong and claimed bits were missing and she couldn’t test it (i.e no refund). I corrected her mistake for her, then she decided it worked based on it sucking up a small piece of ribbon on a hard surface. It doesn’t work for us at home with carpets and small bits of paper, but she and the manager refused to accept this. The manager was rude and condescending about it. The cashier was to spaced to care. If we had lied that we hadn’t opened it we would have gotten our refund. The product was in exactly the condition we bought it in and absolutely resaleable. They just didn’t want to accept back the junk they sell.”

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Posted 5 years ago

“Prices are amazing, delivery as described and updates throughout.”

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Posted 6 years ago

“I brought a quad copter. Very good service from start to finish.”

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Posted 6 years ago

“Excellent customer service, speedy delivery and good communication.”

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Posted 6 years ago

“Had everything I wanted to take home on the day.thanks smyths.”

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Posted 6 years ago

“Fantastic price and free next day delivery could not be happier.”

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Posted 6 years ago

“They always seem to have what I need in stock at very reasonable prices”

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Posted 6 years ago

“excellent delivery and easy to use website”

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Posted 6 years ago

“I bought a good few items online had my partner waiting in for the delivery all day as i had to work. Not having access to my phone didnt bother me as i knew someone was in all day so when i left work at 4pm to see an update from DPD who are complete waste of time with deliveries anyways to show a picture of my item just sitting on my door step facing the street u can imagine my fear realising it had been there for 3 hours at this point. Contacted my partner told him to look outside and nothing there!! He said no1 had knocked all day and no slip through the door. My safe place for delivery was not plain sight on my door step!! Contacted DPD who said sorry admitted fault in email. Sent this to Smyths who have repeatedly sent the same email about how they are investigating it with DPD what further proof do they need then the pictur of my parcel being left in a bad place and the email from DPD i have been waiting weeks for my parcel or a refund and have been ignored my consumer rights over and over again. Such a crook company i will be taking this further as i have been robbed my money my items and my time. Smyths do not value loyal customers and from now on i will never spend 1p with this company. Disgusting customer service avoid at all costs......has ruined a birthday can you imagine if this was christmas!”

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Posted 6 years ago

“Good toys for cheap prices fast efficient delivery really good toy shop”

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Posted 6 years ago

“Excellent choice of toys, bought nearly all my Christmas stuff from here, brilliant delivery service and delivery is free just over 25 pounds! Love the store!”

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Posted 6 years ago

“Very helpful and friendly service. Good prices and discounts/sales with a lovely range of toys. I have used Smyths for many years now and have always been really pleased with the service provided. Whenever I had experienced an issue with a product purchased they have been very helpful and quick organising a replacement.”

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Posted 6 years ago

“Very friendly staff”

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Posted 6 years ago

“Easy placing order on the website, quick processing and dispatching of order. Great products and cost effective with offers for Xmas. Packaging was great and all products received in perfect condition. Also visited the shop which was clean, tidy and easy to find what you were looking for. Staff friendly and welcoming. Definitely will shop here again”

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Posted 6 years ago

“As one of the few toy stores near us and with 2 young children we spend a lot of time at Smyths. We love going in and seeing all the toys stacked up high! However, I'm not a fan of shopping so I prefer to make my purchases online. At Smyths.com you can search very easily by brand or item description and clearly see how much things are going to cost. The amount we spend, we get free delivery too. A simple website, clear to see what's available or out of stock, so no nasty surprises at the checkout. Never had any problems and they're my go to for toys and other kids treats.”

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Posted 6 years ago

“Very competitive price and also find the items I need in stock!”

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Posted 6 years ago

“The in-store and online experiences both faultless. Items as per descriptions”

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Posted 6 years ago

“user friendly site, value for money & speedy delivery”

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Posted 6 years ago

“They were great easy click and collect service”

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Posted 6 years ago

“Couldn't find the product I wanted. The staff went out there way to find the product in stock and get it delivered to my local store.”

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Posted 6 years ago

Smyths Toys Superstores is rated 3.3 based on 256 reviews