Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my locket came to me damaged, it was very easy to get help with replacing it. The new one sent was perfect and the process was easy. Thank you Soufeel for the time and help with replacing my locket. I absolutely love it!!!!”

Helpful Report

Posted 4 years ago

“i love it!! such an amazing gift!”

Helpful Report

Posted 4 years ago

“The products are amazing! Only giving 4 stars because it did take about a month to get. But they came out great!!!”

Helpful Report

Posted 4 years ago

“Love the photo blanket . It was a gift to my sister of her beautiful boxer Ali Beale. Thank you Doreen”

Helpful Report

Posted 4 years ago

“I ordered end of last month I got a shipment status which said they are sent out But the tracking status has not changed since Feb 2nd I asked them, they said the order has already arrived in US, Custom has been completed But I made sure this with local post office They said they have not received my order yet They l lied to me I am really suspecting that they may be scammer”

Helpful Report

Posted 4 years ago

“Loved the item. Shipping kinda took a while but that’s about it”

Helpful Report

Posted 4 years ago

“As order, waiting was not that long. All was great!”

Helpful Report

Posted 4 years ago

“Was given another tracking number that helped me be at ease about my order timing and arrival. Was contacted within 48 hours when I had sent an email with a concern. I ordered jan 28th and it was delivered feb 16th. Was given a 9-15 day shipping time not including production. The item arrived just as pictured and I am very happy with the outcome of the product!!”

Helpful Report

Posted 4 years ago

“Perfect for cute and different gift 🎁😍”

Helpful Report

Posted 4 years ago

“I’m spite of covid and weather related issues. I got my product in amazing time and it is beautiful. Better than I could’ve hoped for! I will definitely order from here again!”

Helpful Report

Posted 4 years ago

“I am a returning customer! Great prices, beautiful jewelry and other items! I always received my order sooner than expected. Customer service is super friendly and quick responding if you need them for anything. Definitely ordering again in the future.”

Helpful Report

Posted 4 years ago

“SCAM ALERT!!! Never made or shipped item. Stopped responding to emails.I ordered in January Items was suppose to ship 2/5. It still hasn’t even been made. The one response I got was it might being getting made, it might have been made and failed inspection, or it might be waiting to be shipped. They would send me a tracking number when it shipped. That was on 2/9. I have to dispute the charge with credit card company. SCAm”

Helpful Report

Posted 4 years ago

“It took it a little longer than I expected. And when I received it in the mail my box was ripped. I just knew it was damaged. But when I opened it it was fine charged it up and it was absolutely beautiful my daughter and her husband just loves it. Thank you so much”

Helpful Report

Posted 4 years ago

“The customer service Tracy, really helpful with my order.”

Helpful Report

Posted 4 years ago

“I wish I had researched legitimate reviews before purchasing from Soufeel. I ordered a heart pendant for my daughter for Valentine's Day On February 3rd, paid for expedited shipping to get it here in a timely manner. I just looked up the order on Soufeel website and it won't even ship until after Valentine's Day. Based on the other reviews I have been reading, I am not confident the item will even be shipped. I will wait until next week and then contact my credit card company to resolve. At this point, I definitely warn potential shoppers to beware and avoid this company!”

Helpful Report

Posted 4 years ago

“Great customer service! I made an error on my order and had a response from Tracy within 24hrs. The keychain I ordered is really nice. So nice that I ordered another for my mother in-law :)”

Helpful Report

Posted 4 years ago

“The moon globe is very pretty everyone that saw it loved it ty for such a great job , cindy”

Helpful Report

Posted 4 years ago

“Cool little product ... Perfect gift for a friend or secret Santa. Good customer service too.”

Helpful Report

Posted 4 years ago

“I really like it”

Helpful Report

Posted 4 years ago

“I just received my order, is the worst purchase I ever made in my life. The item that I received has nothing to do with the item that is advertised on the website and I paid for. I am really really disappointed, is the 1st time that I feel to feel such a rwally bad revision but you deserve it as a company because you are just lying your customers. I wish I never had made a purchase with this company. It was my first and the last one.”

Helpful Report

Posted 4 years ago

Soufeel is rated 3.7 based on 859 reviews