Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m spite of covid and weather related issues. I got my product in amazing time and it is beautiful. Better than I could’ve hoped for! I will definitely order from here again!”

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Posted 3 years ago

“I am a returning customer! Great prices, beautiful jewelry and other items! I always received my order sooner than expected. Customer service is super friendly and quick responding if you need them for anything. Definitely ordering again in the future.”

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Posted 3 years ago

“SCAM ALERT!!! Never made or shipped item. Stopped responding to emails.I ordered in January Items was suppose to ship 2/5. It still hasn’t even been made. The one response I got was it might being getting made, it might have been made and failed inspection, or it might be waiting to be shipped. They would send me a tracking number when it shipped. That was on 2/9. I have to dispute the charge with credit card company. SCAm”

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Posted 3 years ago

“It took it a little longer than I expected. And when I received it in the mail my box was ripped. I just knew it was damaged. But when I opened it it was fine charged it up and it was absolutely beautiful my daughter and her husband just loves it. Thank you so much”

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Posted 3 years ago

“The customer service Tracy, really helpful with my order.”

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Posted 3 years ago

“I wish I had researched legitimate reviews before purchasing from Soufeel. I ordered a heart pendant for my daughter for Valentine's Day On February 3rd, paid for expedited shipping to get it here in a timely manner. I just looked up the order on Soufeel website and it won't even ship until after Valentine's Day. Based on the other reviews I have been reading, I am not confident the item will even be shipped. I will wait until next week and then contact my credit card company to resolve. At this point, I definitely warn potential shoppers to beware and avoid this company!”

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Posted 3 years ago

“Great customer service! I made an error on my order and had a response from Tracy within 24hrs. The keychain I ordered is really nice. So nice that I ordered another for my mother in-law :)”

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Posted 3 years ago

“The moon globe is very pretty everyone that saw it loved it ty for such a great job , cindy”

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Posted 3 years ago

“Cool little product ... Perfect gift for a friend or secret Santa. Good customer service too.”

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Posted 3 years ago

“I really like it”

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Posted 3 years ago

“I just received my order, is the worst purchase I ever made in my life. The item that I received has nothing to do with the item that is advertised on the website and I paid for. I am really really disappointed, is the 1st time that I feel to feel such a rwally bad revision but you deserve it as a company because you are just lying your customers. I wish I never had made a purchase with this company. It was my first and the last one.”

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Posted 3 years ago

“I used the chat option through their app and got extremely fast and helpful service! Amazing, highly recommend!”

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Posted 3 years ago

“Here is another review after they say I left a review I got an email from soufeel to take it down and they will refund me, this was 3+ days go, I replied with I want a full refund and if they issue that and a written apology I'd consider removing it, this is a pure 100% scam after reading all the reviews, and my last one, they asked me to remove it, because will cause there company problems in the long run, a racist company, and wouldn't even let me speak to a manager, dont waste you money or time, dont order from this site”

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Posted 3 years ago

“Good and fast communication help me change my order on time also amazing jewelry”

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Posted 3 years ago

“They change my address”

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Posted 3 years ago

“My package came destroyed and the charms in in it too! But through excellent customer service and support we resolved the issue and I'm getting my charms soon. Hopefully with no damage.”

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Posted 3 years ago

“Very impressive”

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Posted 3 years ago

“Delivery took a long time but happy with the product”

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Posted 3 years ago

“Very fast customer service helped me adjust the pic for my order. Can’t wait to see the items I ordered.”

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Posted 3 years ago

“They are amazing and have great customer support”

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Posted 3 years ago

Soufeel is rated 3.7 based on 847 reviews