Soufeel Reviews

Name: Soufeel
Rating: 3.69

3.7 Rating 846 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and efficient, recommend soufeel.”

Helpful Report

Posted 1 year ago

“I loved the keychains I got them for my friends and they have our favorite song.”

Helpful Report

Posted 1 year ago

“Thank you for your prompt follow up. After submitting my order to confirm my photos in the order, I got a prompt reply and a follow-up email to confirm my order status to ensure there would be no issues with delivery. Love this service.”

Helpful Report

Posted 1 year ago

“These guys are scammers. Immediately after checkout and payment they requested addition funds for shipping based on my location, which is metro Melbourne. I cancelled immediately by email as per their process. The are still refusing and trying to charge me two days later as they put into production even though they acknowledged my email immediately to cancel - trying to continue extorting funds. They parade as different company names over socials and all do the same thing. I ordered again on another page - thankfully via PayPal and got exactly the same email. Found out it was them and managed to retrieve the funds via PayPal. Buyer Beware!!! If you want to loose money, then go ahead but they are nothing but Scammers trying to mislead and extort from the general consumer.”

Helpful Report

Posted 1 year ago

“Deceptive. Not a UK company. Have been waiting weeks on my order, not very confident that it will ever arrive. I would advise you to AVOID”

Helpful Report

Posted 1 year ago

“Order never arrived and apparently it's 'company policy' that they can only offer 30% refund. Absolute joke. It's also a Chinese company under the guise of a UK web address. Scroll to the bottom and registered in Hong Kong. First they said it'll take a month to sort out, after a month had already passed. Then said do I want a replacement (they were Christmas presents and it's the end of January, so obviously not!) and so the only offer is they'll refund me 30% of my £85 order, even though my order never arrived!”

Helpful Report

Posted 1 year ago

“Amazing help and delivered within perfect time so happy”

Helpful Report

Posted 1 year ago

“*AVOID AT ALL COSTS* After paying £8.99 for shipping to ensure the product arrived before Christmas, I still don't have it on the 10th Jan. Rather than issue a refund, as suggested by the delivery company, Soufeel has informed me that they want to charge an additional fee of £8.99. This is the worst customer service I've ever experienced and a complete scam. £28 for a £10 product which never even arrived. What a joke!”

Helpful Report

Posted 2 years ago

“I placed my order on 28th November it was supposed to arrive by 12th December as they was Christmas gifts they finally arrived on the 4th January! Terrible quality cheap looking gifts but refusing to refund or return items even though they was 3 weeks late and there customer service is terrible I will never shop again and will continue to warn everyone about this scam of a company”

Helpful Report

Posted 2 years ago

“Buyer beware - Read the fine print before making any purchase. They advertise fast shipping including an option with shipping insurace. What they don't list as clearly as their fast shipping options (unless you have a crystal ball and take the time to read), is that they still have to produce the items first. So, if you are looking for 4-6 days shipping, be sure to tack on another week or two before they even ship - thus misleading many customers into thinking that they would getting their gift items in time for Christmas. Right after I placed the order, I noticed that there was a production time...so I immediatley contacted them to enquire if the items would arrive on time for Christmas....In response, they gave me a long winded reply covering thier production, quality control guidelines, etc. - but no simple, straight answer as to whether or not my products for this specigic order would arrive on time for Christmas. After dealing with 3 reps over the course of a 10-day period, I finally had to conclude myself that the items would not make it on time for Christmas. I advised them of my due digligence from the very day the order was placed to get a straight answer from them from as to whether or not they could make the delivery timeline, and therefore, was entitled to a full refund (including taxes) regardless of whether or not they already went into production. They stated that the refund was being processed, but it would take 7-14 buiness days to refelct on my account, depending on who I bank with. I have never heard of such a long processing time - not to mention that I deal with a major bank. It's been almost 2 weeks and I still don't see that refund. Based on my experience in dealing with them, I fear that they are sketchy and won't be seeing this refund anytime soon; so I may have to resport to the Better Business Bureau for support. AVOID this company at all costs.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER! This website is a scam you will never receive your order and if you do, it’s months late and realllllly bad quality. Do not order!”

Helpful Report

Posted 2 years ago

“Ich habe am 05.12.2022 extra VIP Service und express Versand bezahlt aber bis heute keine Ware erhalten. Auf der Internetseite stand 4-6 Werktage. Aber die sind nun längst überschritten und der Geburtstag für den ich das Geschenk benötigte vorbei. Als ich eine Erstattung verlangt habe, wurde mir gesagt ich müsste erst meine negative Bewertungen löschen. Dazu möchte man mich bis heute drängen. Ich habe das ganze nun Paypal gemeldet.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting company placed an order nearly 4 weeks ago and I still haven’t received my order and refusing point blank to give me a refund and the people you speak to on chat/email are absolutely useless trained chimps could do a better job no people skills what so ever. Stay well clear off this website if I was you or you won’t see your item or money again”

Helpful Report

Posted 2 years ago

“Horrible customer service. Sent wrong size will not correct unless i pay restocking fee. Warning save your money this company is horrible”

Helpful Report

Posted 2 years ago

“Ordered what I thought was a blanket with my 2 deceased dogs pictures on it. What I got was towel size with only 1 of their pics. Never again. Soufeel, don't even bother responding.”

Helpful Report

Posted 2 years ago

“TERRIBLE COMPANY. ORDERED A BRACELET FOR MY VET FOR EVERYTHING SHE DID FOR MY DOGS. THE BRACELET WOULD NOT FIT A 5 YEAR OLD, AND THE CHARMS YOU NEED A MICROSCOPE TO SEE. CALLED CUSTOMER SERVICE....ALL MY FAULT. THE PICTURES I SENT WERE TO SMALL. I COULD HAVE SENT A 8 X 10, BUT IT WOULD HAVE NOT FIT ON A 1/4" CHARM............AND I ORDERED THE WRONG SIZE BRACELET.............NOT THAT THERE WAS A SIZE TO ORDER ON THE FORM, WHICH THERE WAS NOT. SO THEY OFFERED ME A 5% REFUND ON MY ORDER...$4.50. THEY WILL DO NOTHING.............DO NOT, I REPEAT, DO NOT ORDER FROM THIS COMPANY. IF YOU HAVE TO RETURN SOMETHING.........YOU WILL BE OUT OF LUCK. SCAM COMPANY. CHECK OUT ALL THE OTHER 1 STAR REVIEWS....ITS NOT ONLY ME. STICK TO AMAZON.....................”

Helpful Report

Posted 2 years ago

“I have not got my order its said delivered but I didnt get anyhing on mail I gave emailed and no one is really help customs service is beyond discussing and helpless they wanted me to call usps I did. Nothin back”

Helpful Report

Posted 2 years ago

“I ordered a spotify music plaque. Love it very much. It's a special gift. Thank you for your service to re-despatch my order.”

Helpful Report

Posted 2 years ago

“the custom pillow I ordered arrived and the picture is so pixalated that you cannot tell who the person is, if the picture wasn't of the right quality I shouldd have been contacted and could have provided another, but I wasn't and the result it absolute rubbish, unusable and trying to get a refund has been a nightmare....avoid this company, avoid avoid avoid!!!!”

Helpful Report

Posted 2 years ago

“Thank you for helping in following up my order. Although the address was incorrect, they helped me correct it and provide the tracking information in time to make me rest assured the etd. Thank you for your service.”

Helpful Report

Posted 2 years ago

Soufeel is rated 3.7 based on 846 reviews