Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product,love it its good quality and very beautifully Makes for a great novelty and to have your most cherished memories close at all times worth every dollar”

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Posted 2 years ago

“Nice gift for your partner. 100% reccomended.”

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Posted 2 years ago

“Got the film Keychain of the 5 picture as a last min Valentines gift and it was perfect. It came on time and in great quality. My husband loves it. Thank you for making my gift special”

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Posted 2 years ago

“Wife was happy”

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Posted 2 years ago

“I have gifted this to my would be and he loved it. Unique gift ideas of NameNecklace makes the gift more special”

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Posted 2 years ago

“Shipped quickly came exactly how the demo showed my gf loves it”

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Posted 2 years ago

“I'm very excited n satisfied”

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Posted 2 years ago

“For a slow cost as it was I thought I was going to get a trinket but boy was I surprised when it was actually a quality design. And delivery was spot on there was no giant delay there was no wait it was delivered when it was expected.”

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Posted 2 years ago

“It was perfect! Thank you!”

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Posted 2 years ago

“Really high quality product for the price - love it.”

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Posted 2 years ago

“Very quick and efficient, recommend soufeel.”

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Posted 2 years ago

“I loved the keychains I got them for my friends and they have our favorite song.”

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Posted 2 years ago

“Thank you for your prompt follow up. After submitting my order to confirm my photos in the order, I got a prompt reply and a follow-up email to confirm my order status to ensure there would be no issues with delivery. Love this service.”

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Posted 2 years ago

“These guys are scammers. Immediately after checkout and payment they requested addition funds for shipping based on my location, which is metro Melbourne. I cancelled immediately by email as per their process. The are still refusing and trying to charge me two days later as they put into production even though they acknowledged my email immediately to cancel - trying to continue extorting funds. They parade as different company names over socials and all do the same thing. I ordered again on another page - thankfully via PayPal and got exactly the same email. Found out it was them and managed to retrieve the funds via PayPal. Buyer Beware!!! If you want to loose money, then go ahead but they are nothing but Scammers trying to mislead and extort from the general consumer.”

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Posted 2 years ago

“Deceptive. Not a UK company. Have been waiting weeks on my order, not very confident that it will ever arrive. I would advise you to AVOID”

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Posted 2 years ago

“Order never arrived and apparently it's 'company policy' that they can only offer 30% refund. Absolute joke. It's also a Chinese company under the guise of a UK web address. Scroll to the bottom and registered in Hong Kong. First they said it'll take a month to sort out, after a month had already passed. Then said do I want a replacement (they were Christmas presents and it's the end of January, so obviously not!) and so the only offer is they'll refund me 30% of my £85 order, even though my order never arrived!”

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Posted 2 years ago

“Amazing help and delivered within perfect time so happy”

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Posted 2 years ago

“*AVOID AT ALL COSTS* After paying £8.99 for shipping to ensure the product arrived before Christmas, I still don't have it on the 10th Jan. Rather than issue a refund, as suggested by the delivery company, Soufeel has informed me that they want to charge an additional fee of £8.99. This is the worst customer service I've ever experienced and a complete scam. £28 for a £10 product which never even arrived. What a joke!”

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Posted 2 years ago

“I placed my order on 28th November it was supposed to arrive by 12th December as they was Christmas gifts they finally arrived on the 4th January! Terrible quality cheap looking gifts but refusing to refund or return items even though they was 3 weeks late and there customer service is terrible I will never shop again and will continue to warn everyone about this scam of a company”

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Posted 2 years ago

“Buyer beware - Read the fine print before making any purchase. They advertise fast shipping including an option with shipping insurace. What they don't list as clearly as their fast shipping options (unless you have a crystal ball and take the time to read), is that they still have to produce the items first. So, if you are looking for 4-6 days shipping, be sure to tack on another week or two before they even ship - thus misleading many customers into thinking that they would getting their gift items in time for Christmas. Right after I placed the order, I noticed that there was a production time...so I immediatley contacted them to enquire if the items would arrive on time for Christmas....In response, they gave me a long winded reply covering thier production, quality control guidelines, etc. - but no simple, straight answer as to whether or not my products for this specigic order would arrive on time for Christmas. After dealing with 3 reps over the course of a 10-day period, I finally had to conclude myself that the items would not make it on time for Christmas. I advised them of my due digligence from the very day the order was placed to get a straight answer from them from as to whether or not they could make the delivery timeline, and therefore, was entitled to a full refund (including taxes) regardless of whether or not they already went into production. They stated that the refund was being processed, but it would take 7-14 buiness days to refelct on my account, depending on who I bank with. I have never heard of such a long processing time - not to mention that I deal with a major bank. It's been almost 2 weeks and I still don't see that refund. Based on my experience in dealing with them, I fear that they are sketchy and won't be seeing this refund anytime soon; so I may have to resport to the Better Business Bureau for support. AVOID this company at all costs.”

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Posted 2 years ago

Soufeel is rated 3.7 based on 859 reviews