Soufeel Reviews

Name: Soufeel
Rating: 3.69

3.7 Rating 846 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was great. My ring came broken and they instantly responded and fixed the issue immediately.”

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Posted 2 years ago

“Don't Order This Product!!! I rarely complain about any product but this one is beyond horrible. Here's my response to them after receiving my figurines from them. Wow Tracy, 10%? That’s incredible. I paid $130 for a really incredible gift for my wife and it looks nothing like the two of us. Nothing! Cartoon effect or not, this is a horrible rendering of us. I’m glad that someone didn’t die and they relied upon your cartoon characters as we’d still be missing. You should refund the entire amount. For $130, I’d expect it to be somewhat, even close, in the ballpark, in the same universe, as our images. You and your team missed the mark entirely. Were they drunk or on drugs? What is your mailing address so I can mail this back to you so you can scam your next customer?”

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Posted 2 years ago

“Ordered the Bobble Heads for Valentine’s Day thinking it would be cute! $129.85 for two faces that look nothing like us!!! Scam! Both faces had same nose same look. This Soufeel’s is a joke! Do not fall for it!”

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Posted 2 years ago

“The item shown on the website is way different in terms of quality and even description! I ordered a Rubki's personalized where I thought the cube would be done already. What arrives? A D-I-Y package that is made of the lowest quality I've seen. The cuts of images are tricky, a ZERO step by step guidance. NEVER IN LIFE GETTING SOMETHING FROM THEM NEVER!”

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Posted 2 years ago

“My Husband ordered a bobble head that should have looked like us. However, they messed up on me! We asked for our refund back multiple times but they wouldn't. They kept offering partial and that's not right! Oh and they also said, "you can paint the skin color yourself!" Are you freaking kidding me! This company is a scam! Do not purchase anything from here or you're regret it! Customer service is horrible! Paid so much for this piece that I can’t even use!”

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Posted 2 years ago

“I ordered a wooden clock which was advertised as custom engraved and hand crafted. The picture and wording were eligible, small and poorly created with a stamp of some kind.”

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Posted 2 years ago

“Like every one who had the misfortune of dealing with this company. Only a devastating fire could improve that company”

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Posted 2 years ago

“Horrible product! Scam! Buyer beware!”

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Posted 2 years ago

“Awful. Worst company I EVER dealt with. Misleading. Ordered a charm with a Spotify code. When received played the wrong song. When contacted support they said it’s bc I don’t have premium Spodify account. This was after I had to send them videos of it not working. Won’t give a refund. DO NOT SUPPORT THIS COMPANY.”

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Posted 2 years ago

“Great service! Timely and loved the product.”

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Posted 2 years ago

“First class seller! Great product , communication and fast shipping. Asset to E-commerce. Thanks Chris.”

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Posted 2 years ago

“I wouldn’t even give a 1 star I ordered paying extra for postage before Christmas for Christmas arrival up to now no item has arrived and when I emailed several times they tell me to chase my parcle when I said it’s not well overdue . They Refused refund and no other compensation. Basics they stole my money I spent £60 plus extra postage cost don’t use them I wish I read the reviews first I’m not the only one they scammed”

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Posted 3 years ago

“The products and customer service are amazing, so happy”

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Posted 3 years ago

“I have been waiting for my order for nearly 3 weeks and have sent emails asking on progress on my order with no reply. I’m very unhappy with the service as my order is a gift for my husband which is late.”

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Posted 3 years ago

“Customer service was prompt in replying to my emails and very helpful. It did take my order a little longer than expected but that’s a covid issue. My husband loved his guitar picks I had personalized for him!”

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Posted 3 years ago

“Awful company. Definitely a scam company goods don’t arrive. Avoid. They make out they’re a uk company but they’re in China.”

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Posted 3 years ago

“She was very kind and helpful!”

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Posted 3 years ago

“The finish was terrible i am so embarrassed i cant give this to my daughter as her special birthday gift the hinge is unfinished with ragy edges 7 days late i will never shop with u again and i will certainly be posting on social media as to what a piece of trash i paid for”

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Posted 3 years ago

“I purchased a set of Car Seat covers as per the description. Only one arrived despite the picture showing 2 and the description says Car Seat Covers (plural), and who would only order 1 anyway?? When I contact Customer service, I was told if I wanted 2, I should have ordered 2! I THOUGHT I WAS ORDERING 2 AS PER YOUR DESCRIPTION! All your apologises do not solve my problem. If I want another I have to pay another £40!!!”

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Posted 3 years ago

“This is clearly the WORST company I have ever purchased from. Never recieved my order and then the lady argued with me and called me a liar !”

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Posted 3 years ago

Soufeel is rated 3.7 based on 846 reviews