Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

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“They replaced my defected necklace in a timely manner.”

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Posted 3 years ago

“Custom watch had great printing. Though there was an error, Soufeel was great and was quick to get it corrected. As I said the watch was still great quality.”

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Posted 3 years ago

“After receiving the item I ordered broken and after sending an email for it, the customer service was very helpful and kind with me and offered much help! I really appreciated it.”

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Posted 3 years ago

“Really nice. Very cooperative.”

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Posted 3 years ago

“The sun locket was beautiful and the picture inside of my friend with her beloved dog who had just passed away was discrete. It mad a beautiful gift. Customer service was very good. Definitely a five star company for me.”

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Posted 3 years ago

“The product was very pretty thought it was scratched but it just had a protective film on I emailed customer service and they sent a whole video on how to remove it safely very pleased with the product and customer service, highly recommended.”

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Posted 4 years ago

“We ordered a memorial necklace for my son, with his best friend picture on it back in January and wears it everyday. Recently the picture started coming off so I emailed support team and they responded quick and offered a replacement necklace with no hesitation!! It was a quick process!! Thank you Soufeel!!!”

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Posted 4 years ago

“There were scratches when I received my plaque and they are sending me a replacement now, good communication skills and are willing to fix any problems u may have .”

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Posted 4 years ago

“The shipment came on time, the bracelet was damaged, they responded to my email right away and replaced my bracelet, excellent customer service.”

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Posted 4 years ago

“I initially thought that my mistake could not be put right. But they helped me a lot and they were always available and patient. I still haven't received my order, but I think they did it right.”

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Posted 4 years ago

“They helped a lot. I'm stil waiting fore my package though, but still really helpful and patient.”

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Posted 4 years ago

“My keychain was damaged and they were able to replace it. They were fast on responses and were polite. I just wish my problem shouldn’t have happened”

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Posted 4 years ago

“It's really nice”

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Posted 4 years ago

“Soufeel have been very helpful sorting out a problem for me and were so polite when they were waiting for a response from me and I hadn't got back to them nice jewellery good price and quality and good customer service.”

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Posted 4 years ago

“Great communication and solved my query.. Thank you..”

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Posted 4 years ago

“Customer service responded in a timely manner and helped me solve the issue. Excited to see what the finished product looks like.”

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Posted 4 years ago

“I had a problem with an item I ordered. Issue was fixed.”

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Posted 4 years ago

“Standby customer service when needed due to delay in shipment. Explained when asked what’s the progress. When product was delivered- worth the wait. Lovely prezzie for a special friend.”

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Posted 4 years ago

“My package was lost and customer service was extremely helpful and understanding”

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Posted 4 years ago

“The customer service is very good. I’ve received helpful assistance instantly. The items are stunning. My mom was so happy when she received the photo watch as birthday gift.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 859 reviews