Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item for Mother’s Day on May 2nd and have yet to receive this item. It was so say shipped on the 12th and the company promised to email me a tracking number, now it is the 23rd and have not received my item or a tracking #. STAY AWAY BC I AM THINKING THIS IS A SCAM. What company needs 21 days to get an item to a customer’s door steps? View below the most vague tracking info. with no tracking number to track my package.”

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Posted 4 years ago

“I ordered 2 bracelets for mothers day for my 2 sis in laws they absolutely loved them great quality and all thanks I will def be buying more soon”

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Posted 4 years ago

“Cherry was amazing, she helped me find my order and said when I get my order.”

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Posted 4 years ago

“A joke. This is a Hong Kong company. Had to dispute through credit card company. Do NOT order anything from them.”

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Posted 4 years ago

“If you plan on buying a piece of jewellery from Soufeel, I'd highly suggest that you don't, spend your money elsewhere. I ordered their rose gold name necklace, had problems with the colour fading a week after receiving it and was sent a replacement. I received my replacement on the 14/05/2020, I have worn it twice, taken it off when showering and sleeping and yet again the rose gold colour has faded and it is starting to tarnish, after 2 days of wearing it. Very disappointing. Soufeel should probably write a disclaimer stating that it's best that you DON'T wear the jewellery because clearly it's not made for wearing.”

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Posted 4 years ago

“Almost a month on my order. Since I emailed them, all of a sudden my email doesn’t pull up ANY tracking now. Luckily, I used PayPal to check out. So I am have them investigate and they will refund me.”

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Posted 4 years ago

“It's coming up nearly a month and still waiting on my order. Anyone looking to order from this place should look somewhere else first! I will not be a returning customer.”

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Posted 4 years ago

“Ordered two picture puzzles a couple of weeks apart. The initial description said it took only 5-7 days. After purchasing I get an e-mail that it takes at least a week to produce, then it would ship by May 8. Before May 8 I get an email that has a tracking number and that shipping takes up to 25 days! So far the tracking indicates that a label was created but USPS has not received the item. Trying to cancel my second order and the site refuses to recognize my email and there's no way to get ahold of someone. They have stolen my money and there's no assurance that I'm getting any product.”

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Posted 4 years ago

“I ordered two puzzles one month ago. The puzzles were for Mother's Day so I made sure to order in time for the delivery date I wanted. When I submitted my payment Soufeeljewe was the merchant that charged the payment although the order was placed on https://getphotoblanket.com/. This has been the worst online shopping experience. The website is a scam. I never received my items and have only received generic emails from customer service. No one has contacted me to help track the order. Soufeeljewe is a complete scam.”

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Posted 4 years ago

“I have no way of determining whether or not the order has been received. Ability to track the order is nonexistent. It’s been over one month.”

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Posted 4 years ago

“Received my photo watch , it's absolutely beautiful & great price”

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Posted 4 years ago

“No way to track, they keep telling they don’t have my email address in the system. They’ve taken my money and there’s no way to contact them directly. I’m very 😡 angry”

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Posted 4 years ago

“I ordered 3 picture puzzles! Money was taken out of my account 4/30 ($114) Today is May 13th! I never received them (they were gifts for mothers day) I cant get a hold of anyone via phone,email,messenger, or bitrate review! This is my 1st time & last! Send me my package or give me a REFUND!! FURIOUS ! The absolutely worst part is I CANT GET A HOLD OF SOMEONE”

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Posted 4 years ago

“Super helpful and responsive when i made a mistake on my order highly recommend!”

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Posted 4 years ago

“Customer service is so quick and amazing I love itttttt”

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Posted 4 years ago

“Tracy was amazing she helped right away and told when I’ll receive order.”

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Posted 4 years ago

“Very helpful great service, allowed me to change my shipping address twice for two different packages I love how they are constantly emailing me and keeping me up to date.”

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Posted 4 years ago

“i recently put the wrong shipping address for a order and when asked , it was instantly changed . definitely will be ordering again”

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Posted 4 years ago

“I ordered a puzzle about 2 weeks ago. It was supposed to be delivered a few days ago. Only today was it shipped. Customer service has been in touch with me but takes them a few days to answer my emails. On top of that the website says shipping will take 5-8 days but in the confirmation email I got it says shipping can take up to 10 days. The inconsistency is confusing. I'm upset that the gift I purchased wasn't delivered in time nor do I feel like the company is making an effort to fast track the order after it was already delayed.”

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Posted 4 years ago

“I am extremely pleased with my necklace and how it makes me feel closer to my beloved mother, thank you Soulfeel x”

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Posted 4 years ago

Soufeel is rated 3.7 based on 847 reviews