Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

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“I ordered x 2 Spotify music plaques on easels although they took a little longer than expected to arrive, Tracy in customer support was great and fast with her replies my order then came 3 days later and was good quality. Thanks Team”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Very helpful, customer service is great, thank you very much”

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Posted 4 years ago

“very nice and”

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Posted 4 years ago

“Excellent customer service - quick and efficient! Lovely product too!”

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Posted 4 years ago

“They sending me a free replacement because my old one broke !! This company has great customer service and I got a fast response”

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Posted 4 years ago

“Was pleased on how you all helped me out with my lost Pkg. It was never found and you graciously replaced it. I can’t wait until I get it now. Thank you!”

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Posted 4 years ago

“Customer service is amazing, I received my first order with a mistake. I reached out via email and the response time was less than 24 hours every time I messaged the team.”

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Posted 4 years ago

“My order was lost, however it was promptly replaced at no extra charge! The customer service team is very lovely and efficient.”

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Posted 4 years ago

“Very helpful when i had a small problem alp sorted good company”

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Posted 4 years ago

“So far my rating will be a 5 star. They are redoing my order since I never received it and will send it out again. Hoping to receive it soon. Tracy in customer service helped tremendously. If i still don't receive it this time around unfortunately my rating will change unfortunately. I am really looking to forward to the products arriving though.”

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Posted 4 years ago

“Helped me with my wrong order! Very happy with her service!”

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Posted 4 years ago

“Love the product, communication is great only downfall is shipping from China, it takes about a month and half to receive the item.”

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Posted 4 years ago

“Broken lighter, they are sending a new one free of charge”

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Posted 4 years ago

“wonderful pendants at a great price. I had a problem with the one pendant, it took me a few days to answer my question about the complaint, but then the complaint was resolved quickly to my maximum satisfaction. I will buy again here. :)”

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Posted 4 years ago

“Kind and fast replying customer service.”

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Posted 4 years ago

“I will never order from this company again! i ordered a charm a mnth ago !! Has never arrived. I asked for a refund was basically told yes but after all the costs I would get nothing back which is disgusting I wouldnt advise any one to buy. Never again”

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Posted 4 years ago

“Customer service was amazing, still haven't received my order but was told it was on the way, so fingers crossed”

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Posted 4 years ago

“Delay with order even though I paid for express delivery. When it came it was very poor quality, not fit for purpose and damaged. Sent photos and explained just back and for emails asking for pictures I have already sent. Telling me the marks that are prominent and ingrained will disappear over time! Disgusting service!”

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Posted 4 years ago

“I like the product very much, but I think the shipping time is too long.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 859 reviews