Soufeel Reviews

Name: Soufeel
Rating: 3.69

3.7 Rating 846 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far my rating will be a 5 star. They are redoing my order since I never received it and will send it out again. Hoping to receive it soon. Tracy in customer service helped tremendously. If i still don't receive it this time around unfortunately my rating will change unfortunately. I am really looking to forward to the products arriving though.”

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Posted 3 years ago

“Helped me with my wrong order! Very happy with her service!”

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Posted 3 years ago

“Love the product, communication is great only downfall is shipping from China, it takes about a month and half to receive the item.”

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Posted 3 years ago

“Broken lighter, they are sending a new one free of charge”

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Posted 3 years ago

“wonderful pendants at a great price. I had a problem with the one pendant, it took me a few days to answer my question about the complaint, but then the complaint was resolved quickly to my maximum satisfaction. I will buy again here. :)”

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Posted 3 years ago

“Kind and fast replying customer service.”

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Posted 3 years ago

“I will never order from this company again! i ordered a charm a mnth ago !! Has never arrived. I asked for a refund was basically told yes but after all the costs I would get nothing back which is disgusting I wouldnt advise any one to buy. Never again”

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Posted 3 years ago

“Customer service was amazing, still haven't received my order but was told it was on the way, so fingers crossed”

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Posted 3 years ago

“Delay with order even though I paid for express delivery. When it came it was very poor quality, not fit for purpose and damaged. Sent photos and explained just back and for emails asking for pictures I have already sent. Telling me the marks that are prominent and ingrained will disappear over time! Disgusting service!”

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Posted 3 years ago

“I like the product very much, but I think the shipping time is too long.”

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Posted 3 years ago

“I love it perfect make :)”

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Posted 3 years ago

“Customer service is amazing! So helpful and friendly and get back to you so quickly!”

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Posted 3 years ago

“Well the product came out excellent and my girlfriend loved it. By far one of the best products I’ve ordered for a lady. Communication was excellent and I’d say the only “ downfall “ is the shipping and how long it takes which isn’t that long but they do have to make the product”

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Posted 3 years ago

“Soufeel has great communication. They respond promptly and when there's and issue they do all they can to fix it. Shipping did take longer than expected but they were apologetic and again did all they could to keep me informed on the shipping updates along the way.”

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Posted 3 years ago

“Very quick to respond to my enquiry...and put right for me as it was my fault... great customer service.. Keep up the good work ☺️”

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Posted 3 years ago

“I have one of my best costumer service ever and they helped with my issue very fast”

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Posted 3 years ago

“Worst experience ever! Picture is horrific, looks like a 2 year old painted my face red. Talk to customer service and they said " looking at your order details it's what you ordered" haha!! I did not order a picture that only my face is bright red while the rest of my body looks normal. Not to mention I paid 56.00 for these boxers and it took 2 months for them to arrive. Don't waste your money. I will never order from this company again. I wish I would of read reviews before ordering from here. Lesson learned!”

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Posted 3 years ago

“I assuming this company has never shipped to the United States before. I made an order, I was told there was an issue with the shipping address and it could not be delivered. I was told there was an issue with the name of the town on the address, of which I know exists. This is where my wife works, and we live in said town. So, I changed the address to my son, in North Carolina (USA), and I am sure I will be told it does not exist either. I ordered the same item from a company that has shipped to my wife's address. This other company has delivered to this address in question by Soulfeel before, and there was no issues. I will just have to make sure I refrain from ordering anything from Soulfeel again. I am hoping the item might show one day. I find it easier to ship an item from the Kingdom of Saudia Arabia then this place.”

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Posted 3 years ago

“Product is gorgeous and has arrived in time for my sons birthday even with delay which was sorted promptly Thank you Tracy”

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Posted 3 years ago

“Just amazing!”

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Posted 3 years ago

Soufeel is rated 3.7 based on 846 reviews