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Soufeel Reviews

3.7 Rating 847 Reviews
68 %
of reviewers recommend Soufeel
3.7
Based on 847 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours

Write Your review

Anonymous
Anonymous  // 01/01/2019
I bought customized jewelry from soufeel as Christmas presents. It took a while to arrive but once it did it was more than worth the price and wait. The quality was just mind blowing and colours and images came out clearly. Everything about it was spectacular. I will definitely purchase many more things in the future from soufeel.
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Posted 4 years ago
This was my first time ordering with Soufeel and I’ll be back for sure. Tracy was excellent in answering my emails.
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Posted 4 years ago
Soufeel is great, This is the second time I’ve ordered. The prices are good especially for what you get and it’s definitely worth the wait. However the website is a little difficult, for example the engraving side of things. The words wouldn’t allow me to fit inside the heart, and would be really difficult to move, it took about 30 minutes to try and get the writing part sorted, the letters were off the heart etc, I made the order and started a conversation from their support service, to which I spoke with a lovely individual called Tracy, she ensured me that all the writing is nothing to worry about and will be with me soon. The product is amazing I definitely recommend.
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Posted 4 years ago
Very good service
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Posted 4 years ago
I had written an inscription wrong and was able to email them and they replied within an hour.
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Posted 4 years ago
I love my charms I now have my hole family On my bracelet and wear it every where thank you again very happy customer x
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Posted 4 years ago
Tracy helped me get my package changed to express quickly and in a kind manner. I didn’t even now it was possible.
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Posted 4 years ago
They are very responsive, Helpful, and polite...not to mention the quality of the product is top notch. I will spread the word to my friends and family for sure..
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Posted 4 years ago
After ordering 2 necklaces and realizing I had made a mistake ,Miss Tracy help through the entire process in adding to my order,and to correct my mistake ,very helpful through the entire order . Thank you so very much. C.Alexander
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Posted 4 years ago
Tracy is an excellent representative. She help me so much with everything.
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Posted 4 years ago
I ordered a photo rubik's cube..today i received 8 plastic squares and Xerox copies of the photos i chose and IM SUPPOSED TO PUT THIS THING TOGETHER? ARE YOU FREAKING KIDDING ME
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Posted 4 years ago
Don’t use this company. I received broken items & the will not refund or credit! Check their website for 90 day guarantee. It’s false. This Company makes money on “deals” not products. Beware PayPal cannot help you.
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Posted 4 years ago
90 day guarantee from their website does not exist. I used the reviews from their website to sway my purchase. Bad choice. Those reviews cannot be confirmed. Ordered 4 jewelry. The bracelet arrived broken and they refused to work with me. The quality of 2 necklaces didn’t match and they will not work to replace them. Contacted PayPal which was a joke. Cannot reach them by phone due to overwhelming covid situation. Finally after sending communication to PayPal they weee also stringed along by soufeel. After 6 weeks PayPal came to agreement with this company to use a full Refund of $97.80 if I send alL products back. So I did. Now, soufeel is denying this agreement and that they never received items even though I’m providing signature confirmation with name of agent received. The products were ordered July 2, 2020. Items received 7/24/20. Grievance submitted by email 7/24/20. Since no phone number. At this very moment; I don’t have the products anymore and they have all my money ?!! How is this fair. That’s why we need to stop doing business with China. If I knew they were based on Asia - trust me. I would of never placed an order !! That’s the truth. ~Jo
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Posted 4 years ago
Even though I know I put the right address on the order they said it was the wrong address and returned to sender which now they want to charge me extra 8.00 to resend the package.
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Posted 4 years ago
I sent an email which came back:"no reply" address not found. I ordered a personalised clock with a pic of my pet but it was too dark and FAULTY! The second hand moved forward and backwards even after the battery was replaced twice..!! Needless to say the clock arrived broken.
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Posted 4 years ago
Don't bother with this company unless you pay the extra $2 for insurance (which I didn't realize was a thing until I was told I couldn't be helped because I didn't pay it - apparently a small checkbox that I didn't see). My package was lost in the mail. This is the response I received: "We do understand your concern but, because you did not purchase the insurance, I am afraid we could not resend the order for free. What we can do at most, is to refund 30% of this order. Along with that, you will have to shoulder the shipping fee and restocking fee so that we will process the replacement order for you ASAP." I paid $14 for the item and $28 for the shipping. So I will get roughly $4 back, but will have to pay the shipping and whatever the restocking fee in order for them to send me a new item. In case you were interested, information about the insurance isn't easy to find so here's the link they so graciously sent me when I said I couldn't find it: https://support.soufeel.com/.../97-what-is-a-shipping....
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Posted 4 years ago
I purchased a photo heart on 5/2/20 after my dad passed away. The photo faded off the metal and was replaced 7/21/20 & now the same thing happened again and Bonnie the Soulfeel rep told me the necklace was not meant to wear every day which is stupid and will not do anything about it. I would not recommend this product to buy because Soulfeel does not stand behind their product and their customer service is horrible.
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Posted 4 years ago
Courier brought product to my apartment, and then returned it to sender. Soufeel "lost" my product and wont send me a replacement or even a refund
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Posted 4 years ago
don’t buy from here i warn you this is not australian site website says .au but they are from china they are misguiding australian people
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Posted 4 years ago
I feel so ripped off. Not only paying top dollar for express post, my main gripe is the quality of the personalised puzzle I ordered. Asking for a 100 piece, not realising it came the size of a small photo print, the pieces are so tiny, they not only broke into pieces while taking it apart, but can barely hold them in my fingers. Quality was poor and paper thin...for a jigsaw puzzle!! Basically straight into the rubbish bin for it. That’s $AU63 I threw away. Nowhere during the ordering process did it say it was made/sent from China. I was led to believe it was made in Australia. I blame myself really and have learnt my lesson. Never again will I use this company.
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Posted 4 years ago
Soufeel is rated 3.7 based on 847 reviews