Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received my order so I can not review the products yet, but I had to contact customer service and I received excellent customer service. My issue was handle quickly and professionally with no issues amd really appreciate the great customer service I received.”

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Posted 4 years ago

“Wonderful product. Fast delivery would definitely use again”

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Posted 4 years ago

“Unhelpful and lied about delivery status. Took forever to respond to queries and still not resolved 6 weeks later”

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Posted 4 years ago

“Made up with my purchase, took bit longer with way post is, but when contacted was very helpful.”

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Posted 4 years ago

“The person I worked with was super helpful and replied quickly. It was a good experience.”

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Posted 4 years ago

“I ordered this and it got lost, after speaking to the customer service team they were able to sort my issues with ease and speed! i would definitely purchase again :)”

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Posted 4 years ago

“Beautiful. Love what I ordered. Thank you SoulFeel. I will definitely recommend you to my friends and family.”

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Posted 4 years ago

“The product is absolutely amazing !!! My custom made keychains look great !!”

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Posted 4 years ago

“The product is absolute amazing. I am so pleased with it and i hope my mom and dad are when they get it for christmas!”

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Posted 4 years ago

“Great service I sent the wrong address emailed them and they fixed it”

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Posted 4 years ago

“Thank you Soufeel for my amazing personalised watch. Thrilled with the quality and service. Can highly recommend.”

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Posted 4 years ago

“I made a mistake and for got my apt number and Tracy help me out with ease .the panic was gone as she walk me through it.thank you .as she fixed it up.merry Christmas the gift I ordered is very important to me .”

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Posted 4 years ago

“I haven't receive my order yet but the customer service to help me fix my order was on time hopefully when I rec my order the quality is as good as the customer service”

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Posted 4 years ago

“Beautiful quality. I purchased name necklaces for my boyfriend and I and we have never been happier. My family and friends always ask where I got them.”

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Posted 4 years ago

“Great communication and service to uk”

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Posted 4 years ago

“Very professional and efficient. Great service and really nice”

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Posted 4 years ago

“I made a error with the spelling of my order and they helped me fix it right away.”

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Posted 4 years ago

“Before my order arrived I had concerns that were answered in a timely fashion by Tracy. Not only was I happy with the customer service but the product was great when it arrived. I ordered a pair of white socks with my puppets face, they turned out so nice that it’s a shame to put shoes on!”

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Posted 4 years ago

“Very kind and understanding when I can any questions or concerns. I am very happy with the product I have received :)”

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Posted 4 years ago

“I placed a order then later wanted to add something Tracy helped me add it it and refunded my shipping! I hope everything is as good as the customer service!”

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Posted 4 years ago

Soufeel is rated 3.7 based on 859 reviews