Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service I sent the wrong address emailed them and they fixed it”

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Posted 4 years ago

“Thank you Soufeel for my amazing personalised watch. Thrilled with the quality and service. Can highly recommend.”

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Posted 4 years ago

“I made a mistake and for got my apt number and Tracy help me out with ease .the panic was gone as she walk me through it.thank you .as she fixed it up.merry Christmas the gift I ordered is very important to me .”

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Posted 4 years ago

“I haven't receive my order yet but the customer service to help me fix my order was on time hopefully when I rec my order the quality is as good as the customer service”

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Posted 4 years ago

“Beautiful quality. I purchased name necklaces for my boyfriend and I and we have never been happier. My family and friends always ask where I got them.”

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Posted 4 years ago

“Great communication and service to uk”

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Posted 4 years ago

“Very professional and efficient. Great service and really nice”

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Posted 4 years ago

“I made a error with the spelling of my order and they helped me fix it right away.”

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Posted 4 years ago

“Before my order arrived I had concerns that were answered in a timely fashion by Tracy. Not only was I happy with the customer service but the product was great when it arrived. I ordered a pair of white socks with my puppets face, they turned out so nice that it’s a shame to put shoes on!”

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Posted 4 years ago

“Very kind and understanding when I can any questions or concerns. I am very happy with the product I have received :)”

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Posted 4 years ago

“I placed a order then later wanted to add something Tracy helped me add it it and refunded my shipping! I hope everything is as good as the customer service!”

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Posted 4 years ago

“Round the clock they are there to help!!”

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Posted 4 years ago

“Great quick customer service at any time during the day. I messaged at 3am est and there they were messaging me back in about 5 minutes”

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Posted 4 years ago

“Very helpful in replacing my order Great service And quick”

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Posted 4 years ago

“I ordered the Carrie name necklace for my daughter and received it yesterday. It is honestly just beautiful and exceeded all my expectations. The quality is excellent and the packaging and presentation are lovely also. I am so excited to give it to her for her birthday and believe it will be a much cherished piece of jewellery. I am going to order a necklace for myself now as I love it so much.”

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Posted 4 years ago

“After I submitted my order I needed to make a correction. I was contacted almost immediately and instructed how to fix it. I had to pay an additional fee, but it was not unreasonable. I've order from Soufeel several times and I have always been pleased with the products.”

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Posted 4 years ago

“Great customer service. Prompt response and assistance with what I needed.”

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Posted 4 years ago

“Excellent customer service. Support staff tracy was very helpful and understanding. Appreciate her help to explain the details and ensure the product i ordered turns out the way i wanted. Thanks tracy.”

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Posted 4 years ago

“Lovely watch, my Daughter will be delighted. Arrived quickly and beautifully packaged. I had a purchasing issue which was no fault of Soufeel. Customer Services were amazing. A great company 👍”

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Posted 4 years ago

“Soufeel is an awesome app/website. Their products are amazing and they always come out better than expected. I just had a problem with my email and stuff with my order and Tracy from support definitely helped me figure it out !! Shouts out to her.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 847 reviews