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Soufeel Reviews

3.7 Rating 859 Reviews
67 %
of reviewers recommend Soufeel
Company Reviews Questions Metrics
3.7
Based on 859 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
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Carolyn
Unverified Reviewer
“The delivery took awhile but it is well worth the wait. Customer service is great! Will definitely order from them again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“The delivery took longer that it should, otherwise the lamp came more beautiful than I expected and it was worth the waiting.”
Helpful Report
Posted 4 years ago
Anna
Unverified Reviewer
“Perfect products. Great customer service :)”
Helpful Report
Posted 4 years ago
Laura
Unverified Reviewer
“Absolutely beautiful 😍 no words🥰💫”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Received the beautiful necklace l ordered, was a little late but on time for Christmas. Well presented in box and gift bag. I will definitely be shopping with Soulfree again. Yours sincerely Rebecca ó”
Helpful Report
Posted 4 years ago
Gisele
Unverified Reviewer
“And I would give them 0 stars. When you place the order it says that the maximum is 7 days for it to arrive, I made my order on the 6th and today is 22, they play with people's time. Horrible.”
Helpful Report
Posted 4 years ago
Sharon Wagner
Unverified Reviewer
“The diamond are of my niece and my parents thank you for being prompt and very helpful if I had a question about my order. Thanks again sharon wagner @ vicky emry”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I am happy with the necklace I purchased and how it was packaged. Tracy was great in customer support - very responsive to my emails.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Scam company. They portray that they’re in New York City but my credit card got billed from Hong Kong. On the website they claim it takes 3 to 4 business days to process and create your order after 12 days I emailed them because I have not heard from them and they said it would still take 3 to 4 business days cause it has not been done. Fine I want to cancel my order and I want a full refund now I cannot get anybody from the scam company to call me back or give me a refund or cancel my order do not waste your time. Now I have to cancel through my bank and make a report on the BBB it’s a big waste my time for the scam company in Hong Kong. Do NOT ORDER from this company!!!!!!”
Helpful Report
Posted 4 years ago
Shanu
Verified Reviewer
“Perfectly done! And a great customer service.”
Helpful Report
Posted 4 years ago
Sam Khananisho
Unverified Reviewer
“They are amazing and I’m so happy with the product, they made sure I was happy and went above and beyond to make sure i was satisfied.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“beatiful watch indeed , delivered on time and proper customer service. they respond on time”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Tracy was so helpful and kind with all my questions, she made the whole experience great! Exceptional customer service. I will shop with them again!”
Helpful Report
Posted 4 years ago
Jess Porter
Unverified Reviewer
“I love my personalised gifts there ace & delivered very quickly x”
Helpful Report
Posted 4 years ago
Ann Pyle
Verified Reviewer
“Absolutely disappointed with my keyring nothing like what you advertised!!! The photo doesn't even cover the whole keyring!! Worned all my family and friends not to order from you!! Not worth the money I paid. Was ment to be an Xmas present but there was no way I was going to use it so having to find something else at last minute!!!!”
Helpful Report
Posted 4 years ago
Lee W
Verified Reviewer
“Excellent product... also had an issue with customs charges invoice these also got back to me when I asked about this and also received refund for these charges.... could not be happier .. Lee”
Helpful Report
Posted 4 years ago
Markymoo
Unverified Reviewer
“Think wife gunna love it thank you its beautiful”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Worse company I have ever ordered from ! I ordered a locket for my Nan after losing my grandad ... I ordered this for her on the 12th November and it’s still not even been sent off yet !! The person I am dealing with by email hasn’t helped at all, only to offer me 10% off my next item !! Like hell am I ever ordering from them again !! How can a locket take over a month to be sent off !!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Great customer service!”
Helpful Report
Posted 4 years ago
Marianna
Unverified Reviewer
“Tracy was very helpful💕💕”
Helpful Report
Posted 4 years ago
Soufeel is rated 3.7 based on 859 reviews
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