Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 840 Reviews

68 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 840 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Falizah Hedir

Soufeel 5 star review on 15th September 2023

Sophie Ltr

Aidan Janzen

Soufeel 5 star review on 22nd March 2023

Amy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really cool product”

Helpful Report

Posted 1 year ago

“Love my keychain and box. It was a birthday present and my boyfriend was ecstatic with it.”

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Posted 1 year ago

“The name necklace is nice besides that the chain is so long”

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Posted 1 year ago

“Arrived very quickly, very impressed with the quality too especially for the price! I ordered a keychain and came exactly as ordered.”

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Posted 1 year ago

“I got 2 different things, a name necklace and a little dog tag with the date we started dating and a picture of us. While it took a little longer than I'd of liked it was worth it, they both looked great and my girlfriend loved them.”

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Posted 1 year ago

“High customer service and helpful , very high quality and affordable price … I recommend dealing with them .”

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Posted 1 year ago

“The product was amazing! I got the keychain role of film and it was perfect! It came in the time give or take a day and I was not disappointed with the product at all! Great gift and was very great at answering any customer service questions I had. Thank you! Will be purchasing from your site again!”

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Posted 1 year ago

“I got this for my girlfriend and she loved it so much!!”

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Posted 1 year ago

“Love my necklace!”

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Posted 1 year ago

“The necklace truly is amazing! Quality is top tier! Affordable. Returning customer!”

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Posted 1 year ago

“They did exactly what asked, even emailed me to confirm that the pictures were EXACTLY how I wanted them. Took way less of a time to get here than I thought!”

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Posted 1 year ago

“It was everything I had imagined, good quality made a wonderful gift”

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Posted 1 year ago

“Ordered a personalized keychain for my husband and he didn’t even have it for a week before the keychain broke off and he lost it. Waist of money. Don’t recommend. Super cheap product obviously.”

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Posted 1 year ago

“I ordered a personalized item off this site and also purchased a gift bags for an additional cost. Once both items were received, the gift bag was too shall for the item. I reached out to the merchant to advise my issue and the solution they proceed to me was to keep the item or if I ship it back I would be responsible for the shipping cost. Or if I get my refund I would only receive 4.00 back and I paid 9.99 for this item. Why should I have to keep an item I can’t use and also get cheated out of what I paid for the item. This is not good customer service nor customer satisfaction. After reading the reviews this is a pattern from this company according to the BBB. They are also scammers. Please save your money and take your money elsewhere.”

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Posted 1 year ago

“My bubblehead doesn't even resemble 5% of what i look like nonetheless they cannot do anything. Its like ordering tomatoes from a supermarket and receiving bananas and u cant do anything about it. Its a scam.”

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Posted 1 year ago

“I can not begin to describe the frustration throughout the whole process with soufeel and their customer service. I ordered a customized heated blanket in March as a gift, and it was supposed to arrive within 6-9 business days. A month later, when I reached out to soufeel they insisted the package was on the way and every email received stated it would arrive within 6-9 business days. The tracker for the package showed the package had arrived to my town of residence, but customer service insisted it was stuck with customs (tracker showed it cleared customs a week prior). After 2 months of back and forth and them copy/pasting responses I asked for a refund, but was told since the package had shipped already that I could not get one. Another month of copy pasting email responses and an offer of $15 (which I never received) for my frustration and their lack of help to me resulted in an investigation on where my package actually was. 20 days later I was offered a new package to be created and sent, to which I responded I would rather get a refund and take my business elsewhere. 8 days later I received an email asking for my address for the new package to be sent, to which I responded I did not want a new package, I wanted a refund. They are now offering me $15 less than the full price of my package because they allegedly sent me the $15 prior (I NEVER RECEIVED IT!) and are refusing to provide any links to leave a review on their official site. PLEASE PLEASE stay away from soufeel or be prepared to be frustrated beyond belief dealing with their customer service and hope/pray you actually receive your package. From the other reviews I've read it seems like the quality of the package is less than to be desired anyway.”

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Posted 1 year ago

“Absolute Trash products, shipping misrepresentation as the orders seem to come from China, and not US based, and the customer service is terrible as they refuse to give refunds.”

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Posted 1 year ago

“Lovely product. Fast delivery. Came exactly as described. After a slight issue (which was actually my fault) the customer service team was fantastic. Top product, would highly recommend”

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Posted 1 year ago

“Everything I have ever purchased has more than exceeded my expectation!!! I have only ever received the most high quality products and whether it be a gift or for myself, everyone who sees the product is in love with it … I definitely recommend and will definitely continue buying more and more…”

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Posted 1 year ago

“Absolutely gorgeous I love it! Came in the loveliest packaging too, I highly recommend it. :)Absolutely love my necklace! I wear it every day. Very durable.”

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Posted 1 year ago

Soufeel is rated 3.7 based on 840 reviews