Soufeel Reviews

Name: Soufeel
Rating: 3.69

3.7 Rating 846 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the customer service so as the product. Everyone is so friend and the Locket they made for husband is amazing . My husband lost his dad and photo-wallet made picture locket with my husband Dad's Name . I would highly recommend. They not only make a picture but they make your emotions real❤️ Thanks for making my husband so happy”

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Posted 3 years ago

“Very nice things and excellent customer service by Tracy. She is very helpful. 5 star customer service because of Tracy.”

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Posted 3 years ago

“My order was lost because I did not receive the tracking number in time I spoke with several customer service people and the only one who gave me a solution was Tracy, she was very attentive and understood my point now I have to wait for a replacement”

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Posted 3 years ago

“The order took a very long time to be delivered but otherwise it was a very nice necklace. Looked great. However, after a week of wearing it it seems to be changing colour. Not so good and bright anymore. And it has not been in or near water. Dissatisfied.”

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Posted 3 years ago

“Tracy was responsive and prompt. However, she stuffed up the order at least twice. I'm not sure if this is her fault but I've had to wait an extra 2 and a half months for my order.”

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Posted 3 years ago

“Love my moon lamp! When I first received it, I was a bit worried with what it looked like before charging and lighting up. But once it was turned on, I couldn’t have been happier. Customer service was awesome. They respond quickly to any concerns. Would definitely order again.”

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Posted 3 years ago

“Great customer service and very helpful.”

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Posted 3 years ago

“I lost my package and I emailed them and they were right on it and sent me another one, thank you”

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Posted 3 years ago

“by making my favorite jewelry”

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Posted 3 years ago

“Very fast response! Really nice about getting the package fixed asap. Definitely great service!”

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Posted 3 years ago

“Wonderful wonderful wonderful website!!! Will be ordering from here again and again”

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Posted 3 years ago

“This company really cares about the end consumer. I appreciate you all for providing me with amazing products. I’ll be back for sure.”

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Posted 3 years ago

“Best service, fast delvery, good quality”

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Posted 3 years ago

“So helpful and prompt reply from customer service”

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Posted 3 years ago

“I had an issue with my order and Tracy resolved it straight away. She was very apologetic and understanding! Great customer service.”

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Posted 3 years ago

“There was an issue with receiving my package, but it was a problem that the mailing service somehow discarded it :’(. Tracy & a few others had answered my emails in a speedy time manner & were super helpful! They are thoughtful & have very great customer service! Thank you guys so much again!”

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Posted 3 years ago

“I love the quick online customer service and the Artistic settings of Typography on the message was balanced & picture emerging was perfect. Very professional work in results of my order a Moonlamp. Overall, 5 STARS I would say. My special friend received the gift very happy & satisfied. Thank you.”

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Posted 3 years ago

“At the start we had our wires crossed, I felt distressed, but once we was on the same page, we knew what was wrong, and the situation was solved, All the products I’ve had have been up to a high standard, I’ve never had an issue with soufeel”

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Posted 3 years ago

“Great customer service, love the charms great quality and prices”

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Posted 3 years ago

“Friendly customer service! Affordable prices. One of my keychains arrived damaged (no fault of the sellers. It was a shipping handler fault) Absolutely beautiful craftsmanship. I have friends and family both planning to purchase their own.”

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Posted 3 years ago

Soufeel is rated 3.7 based on 846 reviews