Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 859 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

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“Customer service is great”

Helpful Report

Posted 4 years ago

“Very helpful had problem with my order they sorted it out straight way really happy with there service”

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Posted 4 years ago

“By taking good care of my order.”

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Posted 4 years ago

“I just want to say that the customer service it’s incredibly great! Always answered me faster and they tried to helping all the time and also with great attitude!!! I had problem because the pandemic not because the company! But they always made me confident fot my order!”

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Posted 4 years ago

“Recieved my order today of a chain & watch really good quality so happy with my order will defo order again thanx😀”

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Posted 4 years ago

“Love there products ❤️”

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Posted 4 years ago

“The customer service reps were great they took care of my issues with no problem!!”

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Posted 4 years ago

“I got a great experience with the customer service people. They answered me all the time and resolved my issue without any objection. I,m very happy with my personalize blankets.”

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Posted 4 years ago

“My LED color-changing music plaques that I ordered were so cute!! Sadly one of them was the wrong model, but their customer support is amazing! They responded so fast and are going to be shipping me a new one. Overall, i’m super satisfied!”

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Posted 4 years ago

“customer service is really good, responsive and reasonable. Delivery was delayed, tracking of parcel was not really accurate but customer service was good and quick at responding. They were really kind and polite helping me through the process of refunding due to defects on the products. Thank you”

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Posted 4 years ago

“Good customer service but was disappointed with the product. I ordered a personalised key ring which was TINY and not worth the $50. I now note that there was no measurements on the description either!!”

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Posted 4 years ago

“Excellent customer service, fast shipping, product is amazing and looks exactly likes it's supposed. I'll definitely be getting more gifts from you in the future”

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Posted 4 years ago

“Not worth using, just don't bother. 2 MONTHS to deliver, terrible quality to such a degree a child could do better. product didn't even function. would not reccommend at all and would not trust the on site reviews either.”

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Posted 4 years ago

“I had a little mishap with mine, but customer service was amazing and they sent me a fixed one right away and it came perfect! I love my product !!”

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Posted 4 years ago

“Probably the worst company I have dealt with. Took a month and a half to get first one made then it smashed without telling me. After three weeks of exchanges we eventually got a replacement. Yet again, heard nothing about despatch so reached out. Received it now. The picture quality is awful. And was not worth the hassle of the month and a half I have been emailing this company. Do not buy from here!!”

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Posted 4 years ago

“Ordered 3 watches with the pics and they are beautiful, love them. Custumer service ir great, friendly, very quickly replied to my email and helped me.”

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Posted 4 years ago

“customer service is very good”

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Posted 4 years ago

“It took a long time to get my personalised mugs but they eventually arrived and they look exactly as previewed. Not the best quality but still pretty good! I’m happy with them and I would order from this site again.”

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Posted 4 years ago

“These pieces are such a fun idea and look cool too! My husband and kids gifted me with a key chain, illuminated picture, and a bracelet - I love them all! Tracy in Customer Service was very prompt and thorough. Highly recommend!”

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Posted 4 years ago

“Their customer service agent “Tracy” helped so much. She was really fast and efficient.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 859 reviews