Soufeel Reviews

Name: Soufeel
Rating: 3.69

3.7 Rating 846 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 846 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service but was disappointed with the product. I ordered a personalised key ring which was TINY and not worth the $50. I now note that there was no measurements on the description either!!”

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Posted 3 years ago

“Excellent customer service, fast shipping, product is amazing and looks exactly likes it's supposed. I'll definitely be getting more gifts from you in the future”

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Posted 3 years ago

“Not worth using, just don't bother. 2 MONTHS to deliver, terrible quality to such a degree a child could do better. product didn't even function. would not reccommend at all and would not trust the on site reviews either.”

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Posted 3 years ago

“I had a little mishap with mine, but customer service was amazing and they sent me a fixed one right away and it came perfect! I love my product !!”

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Posted 3 years ago

“Probably the worst company I have dealt with. Took a month and a half to get first one made then it smashed without telling me. After three weeks of exchanges we eventually got a replacement. Yet again, heard nothing about despatch so reached out. Received it now. The picture quality is awful. And was not worth the hassle of the month and a half I have been emailing this company. Do not buy from here!!”

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Posted 3 years ago

“Ordered 3 watches with the pics and they are beautiful, love them. Custumer service ir great, friendly, very quickly replied to my email and helped me.”

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Posted 3 years ago

“customer service is very good”

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Posted 3 years ago

“It took a long time to get my personalised mugs but they eventually arrived and they look exactly as previewed. Not the best quality but still pretty good! I’m happy with them and I would order from this site again.”

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Posted 3 years ago

“These pieces are such a fun idea and look cool too! My husband and kids gifted me with a key chain, illuminated picture, and a bracelet - I love them all! Tracy in Customer Service was very prompt and thorough. Highly recommend!”

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Posted 3 years ago

“Their customer service agent “Tracy” helped so much. She was really fast and efficient.”

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Posted 3 years ago

“I ordered x 2 Spotify music plaques on easels although they took a little longer than expected to arrive, Tracy in customer support was great and fast with her replies my order then came 3 days later and was good quality. Thanks Team”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Very helpful, customer service is great, thank you very much”

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Posted 3 years ago

“very nice and”

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Posted 3 years ago

“Excellent customer service - quick and efficient! Lovely product too!”

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Posted 3 years ago

“They sending me a free replacement because my old one broke !! This company has great customer service and I got a fast response”

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Posted 3 years ago

“Was pleased on how you all helped me out with my lost Pkg. It was never found and you graciously replaced it. I can’t wait until I get it now. Thank you!”

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Posted 3 years ago

“Customer service is amazing, I received my first order with a mistake. I reached out via email and the response time was less than 24 hours every time I messaged the team.”

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Posted 3 years ago

“My order was lost, however it was promptly replaced at no extra charge! The customer service team is very lovely and efficient.”

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Posted 3 years ago

“Very helpful when i had a small problem alp sorted good company”

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Posted 3 years ago

Soufeel is rated 3.7 based on 846 reviews