Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had visited this site before I ordered anything from Soufeel, I would never deal with them again. On the 2nd December I ordered an engraved silver bangle for my granddaughter’s birth which is in February so delivery wasn’t a problem although it arrive well before Xmas. I had asked for 7 words to be engraved but it arrived with the last one missing. I emailed them immediately but they say there is nothing they can do as I didn’t include the last word on my order. The words were “she believed she could, so she did”. Obviously it makes no sense with the “did” missing so the only option I have is to try and get it engraved locally. When I ordered the bangle I checked the words I had asked for 2 or three times, to make sure and I know I didn’t make a mistake, but on the order confirmation which was emailed there was no mention of them. This did worry me slightly but the reviews (on their web site) were good so I wasn’t too concerned. Please, if ordering from this company, do a print screen after entering the words you have asked to be engraved and then you will at least have proof of what you have asked for.”

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Posted 6 years ago

“Ordered a Christmas gift for my boyfriend from them 3 weeks ago and still havent recieved it. My order still says processing. When I ordered it said it would be here by christmas. Well its christmas.”

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Posted 6 years ago

“I placed two different orders haven't heard anything from them have not received anything but they took my money I'm ready to call the better business bureau and turn them in and get my money back somehow”

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Posted 6 years ago

“Worst company ever DO NOT SPEND YOUR MONEY AND TIME WITH THIS COMPANY I order from them 2 weeks ago and I haven't received anything yet, try to call them, email them and nothing back! Beware of this company”

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Posted 6 years ago

“Terrible comp have not rec'd my order for Christmas still processing . They need to be turned in no one calls you back”

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Posted 6 years ago

“Not had my deliverly yet. Still waiting. Been nearly 3 weeks now”

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Posted 6 years ago

“Very good although service could be a little quicker but overall good company”

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Posted 6 years ago

“I ordered jewellery, and they had a special offer on. This meant I got a free bracelet and earrings. I was amazed at the quality of both, especially the free bracelet. The silver bangle and the little charms were all high quality and perfect. To receive such an amazing free gift was a delightful surprise. The delivery times were on target as they advised. Perfect.”

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Posted 6 years ago

“Best customer service by far. They help any of their customers if they need help with their orders and it makes it so much easier on us with their help. They're truly the best. The Genuine Jewelry they sell are modern, high quality and at a fair prices. I have mainly ordered CHARM BANGLES and NECKLACES but I will also try the PERSONALIZED items and COLLECTIONS.”

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Posted 7 years ago

“the charms and bracelets are beautiful and great quality and price. I have purchased several now and have never been disappointed. Delivery isnt the fastest, but its coming from the USA so thats to be expected. Always kept informed of the progress of the parcel. Definately recommend this company.”

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Posted 7 years ago

“perfect shop, realy beautiful bracelet and charms”

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Posted 7 years ago

Soufeel is rated 3.7 based on 847 reviews