Southern Marsh Reviews

Name: Southern Marsh
Rating: 2.19

2.2 Rating 47 Reviews

28 %

of reviewers recommend Southern Marsh

Company Reviews

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Metrics

2.2

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Southern Marsh 1 star review on 9th August 2022

Johnny Bullard

Southern Marsh 1 star review on 1st January 2022

SUEELLEN WHEELER

Southern Marsh 1 star review on 29th December 2021

Katherine

Southern Marsh 1 star review on 11th January 2021

Angela

Anonymous

Anonymous // 01/01/2019

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“Horrible return policy. In the age of Covid, they make it difficult to buy their prodcuts online an return. You order a prodcut you like and it does not fit, plus you can't try their product on before hand. Try to return and they tack on fees, reduce your return amount, and put you through more of a hassle than worth it. At this point I might have to try Amazon Basics, I hear that they are a little more 'Customer' focused.”

Helpful Report

Posted 4 years ago

“They make their company seem as though it's made here in America but in fact it's made in China. Poor quality, over priced.”

Helpful Report

Posted 4 years ago

“Purchased a polo on sale. Didn’t receive it and I was advised it was out of stock and a refund wasn’t possible as sell was final - even though I was sold an item and later they advised out of stock!! MADE IN CHINA !!!”

Helpful Report

Posted 4 years ago

“My large mens T fits like a huge garbage bag and is as long as a woman's night shirt ! The elastic string draw string shorts are way short and the cut is again like a can or bag. They are nothing more than 1970's cotton gym shorts yet cost a ton. Both are Waaaaay over priced. Likely my worst clothing buying experience ever and I am 59 years old rarely write a review. Over priced and zero cut fit !”

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Posted 4 years ago

“I don't think I had ever had a horrible experience as the one I had with this company. 5 days and no answer to any phone call or emails,finally today a girl by the name Angela answer the phone and to make matters worst as I told her how upset i was and how poor reviews and customer service they had she said Thank you... seriously and before hanging up she yelled at me and hung up the phone. What kind of business is this??? I'm in shock.”

Helpful Report

Posted 4 years ago

“This company has to be one of the worst if not the worst customer service ever, I'd been calling, emailing them for the past 6 days with No answer, who else should I contact?!!! I was going to do an exchange but absolutely without a doubt will not want one thing from them I just want to return. This is ridiculous and unacceptable. I don't even want to leave one star but I didn't have a choice, they get a minus 10 stars.”

Helpful Report

Posted 4 years ago

“This company has cheaply made material. The seams of my shorts are already coming undone after a month of ownership. Customer service is “unable” to do anything about this issue. Stick to Vineyard Vines and Southern Tide if you want your money’s worth.”

Helpful Report

Posted 4 years ago

“HORRIBLE! Ordered extra small shorts, size chart said 27-29" waist. They came and they have got to be extra LARGE. HUGE! Tags all say extra small. I notified them and they said I could get a refund but that option is not even available online. Only exchanges. I will NEVER order from them again.”

Helpful Report

Posted 4 years ago

“Customer service is awful. Never received the two pair of shorts I ordered and when I contacted them they told me that I would need to contact FedEX and then when I responded that I would just like to have my money refunded, I get a response that they are closed for the rest of the day (it was 10 am).”

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Posted 4 years ago

“Terrible, terrible, terrible customer service.”

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Posted 4 years ago

“Got as a gift. Quality pullover and polos”

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Posted 4 years ago

“Customer service is very helpful and quick when solving problems or handling mistakes. Loving all my southern marsh merchandise.”

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Posted 4 years ago

“I LOVE SOUTHERN MARSH! Everyone is very helpful and they can always be reached at their email very quickly.”

Helpful Report

Posted 4 years ago

“Got a blanket from my company. Nice gift. Use it at the house for couch blanket this time of year.”

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Posted 5 years ago

“I enjoy buying from them every time. Very easy.”

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Posted 5 years ago

“Wore for Christmas card and looked nice”

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Posted 5 years ago

“Heard about them because of their conservation work. Good buy.”

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Posted 5 years ago

“Comfortable fleece jackets. Would buy again.”

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Posted 5 years ago

“Ordered as a birthday present for my wife. She loved it. Customer service was very helpful”

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Posted 5 years ago

“I ordered the Alpine fleece pullover. Fit was great and I will definitely be ordering from them again.”

Helpful Report

Posted 5 years ago

Southern Marsh is rated 2.2 based on 47 reviews