“I have been using Square’s services for years, but I recently encountered an issue with a transaction. The payment was marked as confirmed and accepted, yet the funds were not available. After waiting several hours with no change, I contacted Square Customer Support the next morning. I was informed that a 24-hour hold had been placed on the funds. The representative assured me that she understood the reason for the hold and that I only needed to wait a few more hours.
However, after the 24-hour period had passed, the funds were still unavailable. When I called back, I was then informed that a 90-day hold had been placed on my account. I expressed my frustration and explained that I needed the funds to proceed with my work. I asked if I could issue a refund since I was unable to complete the job without the payment, and the representative confirmed that I could, stating that the refund would be processed within 1-3 business days. She apologized, but her responses felt scripted.
I requested to speak with a manager, but I was told that, due to my account type, I was not eligible to escalate my issue. I expressed that this felt discriminatory, but the representative insisted it was simply company policy. She then abruptly ended the call despite my request for her not to do so. Shortly afterward, I received an email stating that Square could no longer process transactions for me and that any remaining funds in my account would be held for 90 days.
I am extremely disappointed with Square Canada’s handling of this situation. Despite collecting their fees, they are still holding my funds for an extended period. I ultimately refunded the transaction and hope my customer receives their money promptly. This experience has been frustrating, and I feel terrible for my customers.
I submitted a refund and they charged me a fee for processing it. Yet it’s their fault why I have to issue it.”
“I want to warn others to avoid brokers and account managers who took advantage of me, resulting in a loss of over $800,000 of my investment capital. They demanded additional funds before processing my withdrawal request, leaving me devastated. Despite my attempts to contact their customer service, I received no response.
Fortunately, I discovered (chelsy__desmarais__70__(AT)__gmail__.__com) through a broadcast that explained how scam victims can recover their funds. After reaching out to them for guidance, I promptly received a response and provided the necessary legal information about my investment. To my surprise, I successfully reclaimed my money.
I am determined to share this information with the public to help other scam victims. Special thanks to them for their outstanding work in assisting me with this matter. I hope to raise awareness and prevent others from falling victim to online schemes contact via What's-App ; +1 (443) 207 {2425} for help.”
“AbsoluteWORST buying experience EVER. It's been 24 days since I ordered and site says will ship withing 48 hours. Have Emailed many times with ZERO response. Will NEVER order from them AGIAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“This is the WORST company with the WORST customer service. I spent SIX HOURS today trying to solve a simple problem, and after 19 customer reps, I realized I was working with incompetent, uneducated humans. I stopped using their services and went to Paypal, where a real human from the US worked out all my issues in ten minutes.”
“They stole my money on my initial two transactions and never opened the account, also blocked me from logging into the account to process a refund, they now have my bank account details and will probably steal some more funds - I am going to have to close the account - don’t use than they are not a real company, bunch of scammers”
“Squareup managed to take all of my website items and make them invisible unbeknownst to me. No email, no text nothing. Good thing I do regular updates. Took me over 3 hours to fix their mistakes. I've called them before about problems and I've never received a resolution so why waste my time. After 6yrs I will be moving elsewhere. If you like to have a broken website, use Squareup. Otherwise, steer clear.”
“This communist anti American vile scum company hires the same Asian Indians roaches that rip you off selling lies calling our phones all day. Buy there junk equipment and cut me off after 4 month for unlawful use? This Asian Indian scum rip off the elderly in American all day ! Rats”
“My thought was that there was no hope after falling victim to this company's deception. However, as soon as I reached out to Aixaltd. c o m hey went to work and, within a few days, recovered my money and profit. Their staff is extremely friendly and knowledgeable, and they were always willing to answer my queries. I definitely recommend using their services”
“In reality, I found out soon everything was fake. Platform, girl identity, company - everything turned out to be a fat big LIE. After I asked for withdrawal they gave numerous reasons not to do so. Then I just said goodbye to it. But after a while I secured the help of COVSECLTD*COM
It took him weeks to find the root of the company. Furthermore He returned my 85,000 after all the transaction and government fees have been paid. I am happy now to have at least that.”
“I regret to say that Squareup is a thoroughly unreliable company. They have a habit of closing accounts without valid reasons and provide minimal support to their customers. It is extremely frustrating that there is no viable channel for communication or support when issues arise. I would not recommend Squareup based on my negative experiences.”
“Poor customer service. Reps are too often too difficult to understand and too often lead customers down a "rabbit hole" to try to solve the problem. Too often, the reps just don't seem to understand the problem and/or just don't know what to do to fix it.”
“This is a bad company! do not sign up with them you will regret it at some point, I recently had a terrible experience with Squareup. After using their services to charge a customer's credit card for the first time, they inexplicably froze my account. Despite reaching out to their customer support, I received no clear explanation for this action. This left me unable to conduct any further transactions, impacting my business. I strongly advise others to steer clear of Squareup to avoid similar frustrating and unexplained disruptions to their operations.”
“Terrible organisation! They would hold your payments frozen when they feel it’s necessary due to AML anti money laundry checks when there is no need to! Do not trust this company for your business funds!”
“I am dissatisfied with Square Up due to their poor customer service. The response time is slow, and the customer service representatives lack knowledge. Additionally, the post-sale service is inadequate.”
“I received $2197.00 from a client and Square sent it to a bank that I don't bank with. Square then advised me that I have to go to that bank and address this issue & that they would not be helping me to do the work required to fix the problem. Square policy is to wait up to 7 days for the money to come back to their system. If it doesn't show up who knows??? Square's team will not at anytime allow you to escalate this to a manager for help. They basically step back and drop it in your lap. It's so disappointing to think they received 3.5 percent of $2197.00 to put a person in sick a position. I've decided that I cannot accept credit card payments due to this.”
“Absolute worst. I spent about 20 minutes trying to login to my account. Square had setup 2-factor authentication (automatically) since the last time I logged in, which resulted in me not being able to log directly in. After a series of "authentication" codes being texted to me I was able to login... however, even as I was logged in, I still had to play the "authentication" game when trying to setup a new phone number. This did not work.
I tried calling support, but their automated system said they were closed (this was at 8:30am) and they gave their hours of 6am to 6pm.
I deleted my account and deleted the Square app from my Android... time to look for another cc processor.”
“Is this company a scam? I received a "debit card" l did not ask for in the mail. It had MY business name, a friend's first name and address, and an unknown last name. There was no info of how to contact Square, only a website to go to to activate card. When l went to the website and clicked support, contact, etc. the whole thing just freezes up. The only buttons that work are to activate card. I finally found a phone # and of course, you cant understand the person on the phone. They told me they would "expidite" this fake card report on their end and solve the problem. But that's a LIE. THEY DIDNT EVEN ASK MY NAME OR GET ANY INFO ABOUT THE CARD, SO HOW CAN THEY SOLVE ANYTHING?! This whole thing just screams SCAM!”
“Square decided that multiple payments through their platform were fraudulent. How does Square get to decide that???? First of all, they weren't. And the customer never reported it as fraudulent. Now Square is just holding our money and wont release it. Telling us we have to refund the money to multiple customers. It has been MONTHS and they won't release our money. Close to $5K. Absolutely unacceptable. This is not a bank issue. The charges are clean and approved.”
