Squareup Reviews

"I have been using Square\u2019s services for years, but I recently encountered an issue with a transaction. The payment was marked as confirmed and accepted, yet the funds were not available. After waiting several hours with no change, I contacted Square Customer Support the next morning. I was informed that a 24-hour hold had been placed on the funds. The representative assured me that she understood the reason for the hold and that I only needed to wait a few more hours.\r\n\r\nHowever, after the 24-hour period had passed, the funds were still unavailable. When I called back, I was then informed that a 90-day hold had been placed on my account. I expressed my frustration and explained that I needed the funds to proceed with my work. I asked if I could issue a refund since I was unable to complete the job without the payment, and the representative confirmed that I could, stating that the refund would be processed within 1-3 business days. She apologized, but her responses felt scripted.\r\n\r\nI requested to speak with a manager, but I was told that, due to my account type, I was not eligible to escalate my issue. I expressed that this felt discriminatory, but the representative insisted it was simply company policy. She then abruptly ended the call despite my request for her not to do so. Shortly afterward, I received an email stating that Square could no longer process transactions for me and that any remaining funds in my account would be held for 90 days.\r\n\r\nI am extremely disappointed with Square Canada\u2019s handling of this situation. Despite collecting their fees, they are still holding my funds for an extended period. I ultimately refunded the transaction and hope my customer receives their money promptly. This experience has been frustrating, and I feel terrible for my customers. \r\n\r\nI submitted a refund and they charged me a fee for processing it. Yet it\u2019s their fault why I have to issue it."

"won't have gone through this withot bitclaim"

"I received $2197.00 from a client and Square sent it to a bank that I don't bank with. Square then advised me that I have to go to that bank and address this issue & that they would not be helping me to do the work required to fix the problem. Square policy is to wait up to 7 days for the money to come back to their system. If it doesn't show up who knows??? Square's team will not at anytime allow you to escalate this to a manager for help. They basically step back and drop it in your lap. It's so disappointing to think they received 3.5 percent of $2197.00 to put a person in sick a position. I've decided that I cannot accept credit card payments due to this."

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"This company is the worst. Used them for two months for my small internet business I've had for 22 tears.. Then all of sudden they deactivated me for no apparent reason."