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“I love going to Starbucks at Thinford, the staff are all excellent, but I must say Chloe is a credit to the company, she is always happy, cheerful and always very helpful, we go regularly and when we see Chloe is in ,it makes our day.”
“Starbucks UK offers a consistently great coffee experience with friendly service and cozy atmospheres at every location. Their wide variety of drinks and tasty food options make it a perfect spot for a quick pick-me-up or casual meet-up. Highly recommended for quality and convenience!”
“What a difference it makes 24 little hours! Yesterday, I had the best customer service and staff. They mentioned my students could go and ask their 7 questions to staff about how the establishment runs. They even told me I was lucky as the manager(Caroline - Cas), who has worked 21 years for the brand will be in today and she might spare a couple of minutes to talk to us. Well, surprise, surprise!The Lady Manager in question did not want to interact with us. She argued she was busy, they cannot be filmed (we were not filming) and quite reluctantly replied she would be with us in 10 minutes. Of course, this never happened.
The silver lining was that students were able to experience BAD MANAGEMENT. Why? Management delegates while in this case, she was stacking, taking out rubbish and preparing drinks whilst there was a staff member free behind the counter. Won't a good manager ask this member to do some of the tasks above or send him to answer the students' questions? Good managers delegate, are friendly and approachable to their customers.
I'm very, very disappointed as the students chose her establishment and spent hours planning every single detail of this trip, which is a milestone for them due to their SEN. We spent more than £50 as a group and going to this place is a big sacrifice on our students' economy.
DEFINITELY next time I will not go to this Elk Mill shop eventhough it is the closest to us. I know by experience that other branches are better e.g. Ashton-under-lyne; they will give us the time there.”
“Well lady at drive through didn't offer cup holder even tho there were three large coffees, this was first time I'd tried Starbucks and won't be wasting my money they are selling the name not a tasty coffee needs work to improve this. I made it a point of principal to drink my expensive coffee Christmas treat I'll be a donkey bottom that was not a treat.”
“The baristas Sam and Jane at the Sherwood Forest Centre Parks Poolside were very helpful and cheerful when we had a problem with Apple Pay and the coffee and hot chocolate was good too. Good service good coffee thank you”
“Bad company. Bad customer service, never resolves issues. Bad coffee. Stupid people. Don't deserve the billions they make out of their rubbish coffee and service.”
“New build at Andover on the A303, both sides always dirty both seating area and serving area. Lot of staff always on duty but obviously rely on cleaning staff to clear tables of not only mugs but left over food. Not a pleasant visit to either of them.”
