Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Studio are a bloody joke. Very poor quality. Cheap and nasty. I called the complaints no. Get told to hold somebody will be with you shortly... next thing you get cut off. Unbelievable!!”

Helpful Report

Posted 6 years ago

“Made order. Can't find out whether it's going to be delivered. Website will not let me in to check status. Shambles.”

Helpful Report

Posted 6 years ago

“Two Payments taken one in error rang and told them Lied to me that only one payment was going through from two pending transactions also My card was used fraudulently just after in the Philipines have reported this to my Bank and also to Studio cards hope there is no connection”

Helpful Report

Posted 6 years ago

“just studio.pushing g out threats from yet another finance company pestering me l owe studio money.um..lm not in hardship if they cared to look at everyone of my statements they would see l always paid before the date.if your drivers most do not speak English ...leave parcels OR so the driver states outside customers front door over the.Christmas period.it.is NOT the blame of customer.especially when they give.proof.also descriptions are deceiving.EXAMPLE...one page coats all state same price it gold color.reading your script.it clearly states.Red coat is the cheapest.but studio even with sent proof refused the cheaper price.l do think that l have been conned in everyway with studio.SO as you have thousands Of unhappy customers all stating studio is a rip off WATCHDOG best place to contact.let all the unhappy customers put their experience forward to w.dog.AND To put a STOP to the threats not everyone is dishonest.”

Helpful Report

Posted 6 years ago

“Tried to order something and is said I don't qualify for an account. My credit rating is 100% and other than a mortgage I have no debts at all. Maybe that's the problem, they only want to take on people that can't pay so they can charge them more. I didn't even want an account I selected the pay straight away option .”

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Posted 6 years ago

“They never I ordered a catalogue 3weeks ago still waiting”

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Posted 6 years ago

“Telephoned and asked for a christmas catalogue over a month ago , clearly dont want my custom so will not be asking again”

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Posted 6 years ago

“THE COMPANY ARE VERY TARDY WHEN IT COMES TO REFUNDING THE MONEY FOR RETURNED GOODS. I'M STILL WAITING FOR A REFUND FOR A DAMAGED CHRISTMAS TREE, RETURNED MORE THAN 4 WEEKS AGO. HOW MUCH WOULD THEY ADD IF I OWED THEM A PAYMENT FOR OVER 4 WEEKS?”

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Posted 6 years ago

“Great for value clothing and home goods. But over the top cost for delivery for large items. Also unfair to charge for returns considering it's a online catologe”

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Posted 6 years ago

“Always respectful helpful caring and straight forward thank you so much for you're help x”

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Posted 6 years ago

“DO NOT USE THIS COMPANY Bought a hot tub and unfortunately it stopped heating up Asked to send back which i prompltly repackaged and did and asked for either a replacement or a refund That conversation took 25 mins Rang back to ask if they had recieved it 10 days later and they said they had but couldnt process anything yet as had to wait 14 day. That conversation took 20 mins Rang again today to be told at first they hadnt recieved it / then they had recieved it but couldnt process it yet 16 days after sending it back A superviser would ring me back That conversation took 22 mins no superviser rang back so rang again (18 mins this time) and then they cut me off Spoke to another and after 15 mins put me through to superviser Ingrid who said they had to send a letter to me What a joke Ive been pleasant ,fair and not aggresive and stated my point every time but they are hamstrung by a stupid outdated system with no concern for customer care”

Helpful Report

Posted 6 years ago

“Customer service is a joke. Phoned to complain about their delivery company, Hermes. The person I spoke to couldn't have cared less. Do I want the parcel or not?”

Helpful Report

Posted 6 years ago

“had an item in my basket,but couldnt proceed to order as i had to join, site wouldn't open when tried to register so had to call (13p a min), representative sounded like the voice you'd hear from a incoming scam call. explained the situation, they offered eventually to take the order online, wasn't happy to do it that way, ( never explained way it wouldnt ope)n so rep said 'hold on' at that point i thot at 13p per min ....''forget it''”

Helpful Report

Posted 6 years ago

“Even though this place is quite expensive it dose some lovely personalised things.”

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Posted 6 years ago

“Another rubbish company with poor quality items, very poor customer service and offshore premium rate call centre.”

Helpful Report

Posted 6 years ago

“Fast delivery and good deals never faulted a product that has been delivered”

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Posted 6 years ago

“Everything went wrong with this company. A shambles. Have been waiting 5 weeks for them to refund my money to me and get passed from pillar to post. Still no refund. Disgusting service.”

Helpful Report

Posted 6 years ago

“First time I've ordered and will be the last. The items do not match the quality indicated on the website - more over the cost. 2 items out of stock and one is a replacement item. I'm still waiting for one large item. Here's the really interesting part - items arrived 8th (not all as detailed above) and payment due by 14th!!!! Really!!!”

Helpful Report

Posted 6 years ago

“I placed an order online on 15th October. On 2nd November I contacted Studio through the website as I had not recived my order. Today 7th November I have been on the phone for ages, still on hold. They are refusing to refund me I have to wait for a letter through the post for them to investigate or they will resend my items but they will take at least 10 days to arrive. I have spent 30 minutes on the phone and they will not refund my money! SCAM!! Stay well clear”

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Posted 6 years ago

“Rubbish just stay away.”

Helpful Report

Posted 6 years ago

Studio is rated 1.3 based on 1,549 reviews