Studio Reviews

“ Disgusting and rude customer service. ”

“ i bought a pair of boots trainers which i never received, dealt with customer service who are absolutely awful and they closed my case without proper there so called investigation. i demanded my refund and they declined now i am going to ombudsmen and see how i can get my refund ”

“ Ordered in September part 1 of the order which two items arrived and I was told by Evri that the other parcel had come to their warehouse open and had been sent back to them,I then got in touch with Evri and received proof that Studio had received the return,Studio claimed they have never received and also claim they have proof of my delivery because of the photo Evri took for the first part of the order, to put it into perspective I ordered two coats,a shower curtain.hanging baskets,some bralettes and a couple of other things,the photo taken wasn’t big enough to account for all those items and yet Studio has closed the complaint as they have proof of delivery. Don’t know where to go next as I begrudge paying for stuff I haven’t received and if I don’t it affects my credit rating. No refund given. Will never use them again after this and I will make everyone aware of it. DO NOT USE!!!! Horrendous Customer Service Skills!!! ”

“ I have shopped with Studio for years never again I ordered a cardigan for a friend which never arrived no satisfaction with customer service . No cardigan no money back case closed postage cost outrages as most things you order are sent back terrible quality ordered 3 packs of Xmas cards all damaged went in bin how this company is still trading I do not know ”

“ Order was delivered today, however i need to return an item. Studio charged £4.99 for delivery, and now want £4.99 for a single small item return. That's nearly £10 extra on top of the original price.... This is absolutely shocking. I will give the dress away before paying this to return it. Disgraceful customer service. ”

“ Please don’t use. Returned an item and they are saying they haven’t received it. They have been giving me the run around for months and eventually have said they can’t help. Absolutely awful customer service. Won’t ever use again. ”

“ Shocking! Ordered 16 th of November and still not received! I had half refund and they saying other half arrived ! No response for my 25 emails! Communication awful. Customer service awful. Don’t recommend at all! Scamming people ! Absolutely unacceptable! Legal action taking ! ”

“ Products shoddy, NO CUSTOMER SERVICE OR CARE and postage prices way to high especially when on a recent order I had to pay 3 postage for 1 order as they have them in different locations. ”

“ I gave it a few days thinking another parcel would arrived! No such luck! I eventually got customer service through email & they said they where looking into this ‘horrific matter’🙈 (my missing items) They got back to me a few days later saying everything was in the bag, having attached the picture of the very small parcel bag I asked how my 7 items could possibly fit in this extremely small bag after all it was a ‘Mary Poppins’ bag! They said ‘the matter is now closed’ I asked for the customer service managers number or email but no reply. ”

“ Scam company!!!!! Totally not fit for purpose. Ordered 3 x 60cm infinity Christmas mains operated multicoloured decorations. Recieved 3x 30cm battery single colour scratched pathetic ones. 3 times promised collection & still nothing. Not even the promised email to confirm. Totally useless virtual customer service that achieved nothing. This company is a joke. I begrudge giving this sham the 1 star. ”