Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the perfume department at the Chippenham branch looking for Versace Dylan blue costing £50 . Above each shelf in large letters is the name of the designer and so I went to the shelf titled VERSACE but could not find Versace Dylan blue. I asked the rude customer service girl if this was all the Versace fragrances ? "Yes" she replied! "Where is Versace dreamer?? Versace Dylan blue then "? I enquired . Her response was ..."down there", she said ... pointing her head to the right! "Where" ? I enquired, looking at all the designer titles above the main self's , "is it under Paco rabanne ? Hugo boss ?? D&G ?" I enquired. Annoyed that she had to walk to the end of the counter ..she snapped "there Where it says Versace!! ", pointing to a bottle of Versace dreamer !!! I took my money to another fragrance outlet where they treat customers with a little respect and want to make a sell”

Helpful Report

Posted 5 years ago

“I visited your Newport branch recently and wanted to purchase some Barry M products, I was delighted to see there was a free gift when I spent over £9, so looking at the free gifts ( a scented body shimmer spray) there were only two there, I took one to the counter along with many other products equating to over £30, of which over £25 of that was Barry M products, excited to get my free gift, only to be told that it was a tester and they were out of stock, I said I would happily take the tester as my free gift that I didn’t mind the missing lid, but the sales girl refused, saying they couldn’t sell a tester item to me, even though it was a free gift item. I am extremely upset, disappointed and quite frankly annoyed at this, I spent more than enough for two free Barry M gifts worth £9 each and yet I came away with nothing. If I hadn’t of needed some of the products I had, I would have left it all there and left the shop without a sale. I explained that I would miss out on two free gifts, that I wasn’t happy about it and the sales assistant just shrugged at me. This is unacceptable and surely a voucher of some kind should have been offered so that I could come back when more stock was in to obtain my two free gifts. If this is the way Superdrug conduct their business I will be going elsewhere from now on and telling my friends and family to do the same.”

Helpful Report

Posted 5 years ago

“Superdrug store, camberwell, butterfly walk, south east London. Purchased 3 packets of baby organix crisps. 2 from 3 packets had chew holes, and rodent droppings found in base of superdrug carrier bag. Contacted number on receipt and number was not live.sourced an alternative number online, consistently engaged. Emailed them via their website, I am still awaiting a reply. I then contacted them on messenger 2 days later. I was refunded £2 worth of points back onto my points card as an apology. I contacted local authority health and safety department. They confirmed rodent/pest activity at store. I am disappointed in the lack or seriousness and acknowledgement in my complaint. And the length of time it is taking for an adequate response. Will never shop there again. Disgusting”

Helpful Report

Posted 5 years ago

“While in Superdrug on Sunday 26.05.19 I couldn’t see body cream on asking employee who was working hard tidying display shelves where I would find it she took me to shelf spoke knowledgeably about the products and then pointed I could buy 2nd for half price Outstanding service from polite staff will buy all my requirements at Superdrug Morpeth Northumberland from now”

Helpful Report

Posted 5 years ago

“Rick on the chat line has helped me out with a missing item today, he was most helpful and resolved the problem quickly for me, thank you Rick 😀”

Helpful Report

Posted 5 years ago

“superdrug… I was verbally abused by superdrug assistant manager Andrea in Rickmansworth store. He has an accent and because i didnt understand what he was saying he called me a racist had a complete melt down and to told me to leave the store even though i hadn't payed for my shopping!!!”

Helpful Report

Posted 5 years ago

“My experience at Super Drug is finding the best makeup. For example : Duo lash glue, kiss lashes, rimmel london,mascara, sleek, real techniques,”

Helpful Report

Posted 5 years ago

“Terrible eyebrow treatment, threading and tint, one eyebrow far different to the other, the girl had Innapropiate sweater on, which dragged across my face, as she proceeded to make a complete mess of my eyebrows! It took 2 days of scrubbing to get dye off, which was half an inch above where my eyebrows were. I got money back when I told them, but considering the mess she made it meant nothing. Rang head office, and they said they would look into it, and come back to me, and didn't. Very bad customer service!”

Helpful Report

Posted 6 years ago

“A young girl called Ellie on make up, was very helpful and friendly, went out of her way to find what i wanted. I used to work on make up and was pleasantly surprised to be served by someone the way i used to help my customers Brilliant Ellie thank you”

Helpful Report

Posted 6 years ago

“They dont reply to the email. I have made an order 200£+ as company and I have requested about the invoice. They dont reply. Also every time that I have tried to contact via phone but they close without any help. Very bad experience. The worst customer service.”

Helpful Report

Posted 6 years ago

“Lost my order but we're very quick to rectify it and send me a replacement”

Helpful Report

Posted 6 years ago

“My husband and I attended the Chichester branch of Superdrug for our course of rabies vaccinations.. Robert, the nurse, was on each occasion friendly, courteous and helpful and we never had to wait to be attended to. We found this to be very efficient and convenient service and would have no hesitation in returning.”

Helpful Report

Posted 6 years ago

“I hold a Health and Beauty card, and so receive my orders free of charge [if spending £10 +], therefore, I find that I am buying from them each month! The products are excellent, and the service is quick and easy, and with points adding up which are easily redeemed.”

Helpful Report

Posted 6 years ago

“this Is the 2nd time Superdrug has stated orders before 1pm will be delivered next day only to be sent text messages after paying that my items will take 4 days !! I will never order from them again.”

Helpful Report

Posted 6 years ago

“Appalling customer services. You only speak to an automated service & cannot explain the problem properly. There should be better communication with its customers since this is the only way you can contact them. Why is there no section on the website that you can contact customer services, rather than a phone number & you only speak to a machine. There should be an email communication.”

Helpful Report

Posted 6 years ago

“Had an excellent experience from the Superdrug on Harborne High Street. There is a young chap in there as is super friendly and helpful. He approached me and ensured I found what I was looking for. Told me about the reward scheme too. I have been in since and had the same level of service from not only him bit other assistance too. The service really stands out from other High Street stores.”

Helpful Report

Posted 6 years ago

“Helpful staff in my local branches in New Milton & Christchurch. I love their own brand cruelty free products too. Thank you to all.”

Helpful Report

Posted 6 years ago

“Superdrug Twickenham Disgusting customer service. They don’t care about their customers at all. The store manager is the most unhelpful and rude person I’ve ever met. Thank god boots is next door!!!!”

Helpful Report

Posted 6 years ago

“Very approachable staff and excellent service. Bargain to be had.”

Helpful Report

Posted 6 years ago

“We ordered after-shave on line as Christmas gifts. Within an hour or so they were ready to collect in shop.”

Helpful Report

Posted 6 years ago

Superdrug is rated 3.1 based on 420 reviews